Hello....i have an account with zodiac casino. i have deposited 1$,received a 20$ bonus, made the playthrough and the withdrawed 400$....everything was ok until i ve requested a withdrawall.....two days after i requested the withdrawall, when i was waiting for my money, the told me that my account is blocked!!!!
i ve sent the an email, but they didn't answered to me until now....it passed 5 days!!!! what shall i do!???
please help me!!! i will go to the Haga court of justice because this is discrimination and racism because i am from Romania!!!
please tell me what shall i do, and please check my case.....
here is the email i've sent them 5 days ago.....
thanks a lot!
i have received an email from you that my withdrawall was not processed and my founds were confiscated because i have multiple accounts!
You must know that i have only one account!!!!! this is:
Two days ago i have registered at your casino. I have deposited 1$ and received 20$ bonus. After meeting the requirements for the bonus i have withdrawed 400$.
I mention the fact that i have made my account from home, from my personal computer, i have played at video slots until i have met the requirements for the bonus and then i have withdrawed 100$. In the same night, when i went to the work, i just wanna play again and i ve canceled my withdrawall and played again from my work computer. You must know that at my working place we have a internet provider who gives the same external ip adress for all the computers. BUT, I MENTION AGAIN!!! I HAVE MADE MY ACCOUNT FROM MY PERSONAL COMPUTER FROM HOME ( YOU CAN CHECK IT ....IT IS ONLY ONE ACCOUNT CREATED FROM THAT IP AND COMPUTER AND THAT ACCOUNT IS MINE.....) AND I HAVE PLAYED AFTER I HAVE UNLOCK THE BONUS FOUNDS FROM MY WORKING PLACE ( HERE IT CAN BE ANOTHER ACCOUNT WHICH IS NOT MINE, BUT I DIDN'T BREAK YOUR RULES.....). THE BONUS WAS REQUESTED FROM MY HOME.....JUST ONE TIME.....AND THE WAGERING REQUIREMENTS WERE MET FROM MY HOME......WHEN I PLAYED FROM MY WORKING PLACE I DIDN'T SOLICITATE ANY BONUS!!!!!!!!
I have spoken today with Alejandro from live support and he told me that i must send you some documents in order to process my withdrawall!!!
so i have attached my ID CARD, a copy of one of my utility bils and a screenshot of my moneybookers account!!!!
SO, IF YOU DON'T JUDGE MY CASE CORECTLY, I WILL ANOUNCE THE INTERNET POLICE FRAUD AND ALL THE GAMBLING ASOCIASION,
BECAUSE I THINK YOU ARE RACISTS. YOU HAVE BLOCKED MY ACCOUNT BECAUSE I AM FROM ROMANIA!!!!
I JUST WANNA MAKE JUSTICE IN MY CASE BECAUSE I DIDN'T BREAK ANY RULE.....
IF YOU WANT DOCUMENTS OR ANYTHING ELSE WHICH CAN PROUVE YOU THAT I HAVE NOT BREAKING YOUR RULES, I AM AT YOUR DISPOSITION!!!!!
WAITING FOR A QUICKLY ANSWER FROM YOU BECAUSE I AM LOOSING MY PATIENCE.
HAVE A NICE DAY
According to our records, unfortunately it seems like multiple accounts have been created from the same location.
We understand this is often accidental, however the Casinos terms and conditions do not permit more than one Real-player account per person, household, family, residential address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.
As a breach of Terms and conditions of the Casino your winnings and bonus have been confiscated and your account locked.
Please do not hesitate to contact us if you have any questions or require any further assistance.