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  1. #1
    soso is offline Public Member
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    Default 1Xbet is bloking me because im a winner

    Hello

    I have a problem with 1xbet.
    i earned some money during november, then they asked for tons of documents that i sent and they verified my account in december (after limiting my odds by half and stake to minimum)
    ANnnd, in january i earned a little more on non-live market (good odds) and my account is now bloked, cant access to it... they asked me the same documents they asked in november..
    Now they are asking for documents to send via letter to russia... i sent but it cant reach russia
    I said them but they ******* answer the same thing... (Your account is under verification at the moment, you should follow the instructions listed on the website.)

    stupid bots...

    and other support tell : Support service is not authorized to process such kind of requests.

    always the same thing, 0 answer...

    have i to go in russia? or i can forget my money (around 2k and 1k9 deposit in january)

    help

    Thanks!

  2. #2
    KazaK's Avatar
    KazaK is offline International Moderator - Russian Section
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    Ну и что? Тебе сказали, что делать, вот и делай. Чего по форумам то ныть?

    Тебе это контора ничего по сути не должна, и все на честном слове работают, потому что она серая в РФ. Хочешь нормально играть в РФ, иди в ЦУПИС регь аккаунт и играй в легальных БК в РФ, там ты сможешь официальную жалобу подать. Правда коэфы будут порезаны знатно, но зато стабильно и безопасною

    А если нет, то следуй правилам БК, никаких нарушений за БК я не вижу. Идет стандартная проверка, после которой акк откроют. А если не можешь предоставить пруфы, значит у тебя мультиакк какой-нибудь и доки рисованые, а за это как за бонусхантинг бан с конфискацией.
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  3. #3
    Eli Todosov is offline Former AM
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    Quote Originally Posted by KazaK View Post
    Ну и что? Тебе сказали, что делать, вот и делай. Чего по форумам то ныть?

    Тебе это контора ничего по сути не должна, и все на честном слове работают, потому что она серая в РФ. Хочешь нормально играть в РФ, иди в ЦУПИС регь аккаунт и играй в легальных БК в РФ, там ты сможешь официальную жалобу подать. Правда коэфы будут порезаны знатно, но зато стабильно и безопасною

    А если нет, то следуй правилам БК, никаких нарушений за БК я не вижу. Идет стандартная проверка, после которой акк откроют. А если не можешь предоставить пруфы, значит у тебя мультиакк какой-нибудь и доки рисованые, а за это как за бонусхантинг бан с конфискацией.
    Not to mention that I've already requested their ID to verify their case but something tells me I already know what the Security will tell me.

    Even though their English is broken, I don't think they will be able to understand you, 'cause they're asking whether they have to go to Russia and it doesn't mean they're IN Russia, does it?

    Unless their IP is Russian.

  4. #4
    KazaK's Avatar
    KazaK is offline International Moderator - Russian Section
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    May be did he speak about 1xstavka?)
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  5. #5
    Eli Todosov is offline Former AM
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    Feel free to speak Russian, I'm fluent.

    1xStavka is an entity separate from 1xbet, please keep that in mind. But I have a feeling he was complaining exactly about 1xBet.

  6. #6
    KazaK's Avatar
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    Возможно меня подвел мой "французский", потому как я понял, что его просят отправить документы в РФ. Правильно?

    Если так возможно он спутал компании 1хБет и 1хСтавка
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  7. #7
    soso is offline Public Member
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    hello

    I dont understand your posts..
    1xbet is robbing me, no answer on their emails, only same sentence ...
    documents cant reach russia

    help

  8. #8
    soso is offline Public Member
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    i dont know 1xstack

    I have never had troubles with UK bookmakers.
    Only russian are asking for tons of proof with ridiculous winnings.. around 1-2k... its incredible

  9. #9
    soso is offline Public Member
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    but now they are robbing my deposit too.. only 100 eur winnings on january, 1900 eur deposit..
    account is bloked!
    Documents never reach russia..
    i already passed all tests and sents tons of documents..

  10. #10
    KazaK's Avatar
    KazaK is offline International Moderator - Russian Section
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    Write your ID in book, and post screenshots your email correspondence withe 1xBet here.
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  11. #11
    soso is offline Public Member
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    Quote Originally Posted by KazaK View Post
    Write your ID in book, and post screenshots your email correspondence withe 1xBet here.

    alreadysent

  12. #12
    KazaK's Avatar
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    Where? i don`t see
    Development and Marketing for Online Gambling Software Solutions: Project https://B2bslots.com is Seller Gambling Software for "Special"​ Markets.

  13. #13
    soso is offline Public Member
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    to eli

  14. #14
    soso is offline Public Member
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  15. #15
    Eli Todosov is offline Former AM
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    Quote Originally Posted by KazaK View Post
    Возможно меня подвел мой "французский", потому как я понял, что его просят отправить документы в РФ. Правильно?

    Если так возможно он спутал компании 1хБет и 1хСтавка
    Not really. 1xBet requires our players to provide written copies of their documents to be sent to Russia. The city of Mytishchi, to be exact.

  16. #16
    soso is offline Public Member
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    no answer?

  17. #17
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    Quote Originally Posted by soso View Post
    no answer?
    What do you mean never reach Russia?

    Pay for DHL with signature, if your 2k is under questions I would pay extra $50 for such service.

    1xBet - year 2017? Have you heard about electronic copies? Probably your office near Moscow is flooded with papers, making your clients life hell, but oh well. It was always like that in Russia, that no one should care about others
    My website: http://mrbinary.co.uk/

    Follow me on Twitter: https://twitter.com/MrBinaryAff
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  18. The Following User Says Thank You to MrBinaryAff For This Useful Post:

    MJM (20 March 2017)

  19. #18
    soso is offline Public Member
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    malta post is crap man... documents never reach russia, sent two times

  20. #19
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    Quote Originally Posted by soso View Post
    hello?
    Use other courier services, use tracking etc... If it's lost you get a refund every time
    My website: http://mrbinary.co.uk/

    Follow me on Twitter: https://twitter.com/MrBinaryAff
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  21. #20
    soso is offline Public Member
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    Quote Originally Posted by MrBinaryAff View Post
    Use other courier services, use tracking etc... If it's lost you get a refund every time

    no they answer stupid robot message

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