1xBet Reviews and Complaints

[universal4]

I have sent a PM on your behalf.

If you would like me to privately send your contact information, I can do so only if you give me explicit permission to do so.

You can also get in contact with Ashley with the contact details at (mention you are a GPWA Member)
https://www.gpwa.org/member/ashley-clark

Rick
Universal4

[Ashley Clark]

Hi everyone, I have a player that is constantly registering new and new accounts. Today I'm again -$300 because he somehow abuse new registrations. I wrote to 1xbet supports multiple times but it is still happening. 1xbet said they will forward this to some department but without any answer. See this picture from my affiliate dashboard.I think the cheating is very clear. Don't know what to do but I stopped promoting 1xbet because of this.

Checkout this picture - https://imgur.com/a/uli9cyJ

Someone from Kyrgystan with almost the same amount of money...he or she is doing this for weeks.

Hi!
We PM you for more details. Please check it to provide us with more information

[moizez]

Hello,

How can I get 1xbet affiliates to pay my pending comission?

[Ashley Clark]

Hi!

We have sent an appropriate request for your situation to the Partner Support Service. At the moment, the Partner Support Service is expecting a response from you with information about the correct account number for withdrawing the commission.

As we can see, the situation is under control.

If you have an additional questions, please let us know - we are always glad to help you.

Best regards,
Ashley Clark

[Sherlock]

I am not satisfied recently.
I can not get payment to card. I can not get payment to Skrill. I can not even get payment via SEPA. At least the SEPA transfer should be possible. I am getting payments to player account and there appear just some exotic payments to middle Asia/latam. I have normal EU accounts, but it seems to be a catch 22 problem.

So I can not withdraw payments for many months and I gave up trying for now.

It also does not help much when in Europe my access to 1xbet is blocked. You should simply pay SEPA/wire to any affiliates who want to be paid like that. It is too complicated otherwise. It used to be ok, but not anymore. I have 100K + stuck there and even if other payment methods worked, I would be spending weeks just withdrawing it thousand by thousand. Do something with that.

[Ashley Clark]

I am not satisfied recently.
I can not get payment to card. I can not get payment to Skrill. I can not even get payment via SEPA. At least the SEPA transfer should be possible. I am getting payments to player account and there appear just some exotic payments to middle Asia/latam. I have normal EU accounts, but it seems to be a catch 22 problem.

So I can not withdraw payments for many months and I gave up trying for now.

It also does not help much when in Europe my access to 1xbet is blocked. You should simply pay SEPA/wire to any affiliates who want to be paid like that. It is too complicated otherwise. It used to be ok, but not anymore. I have 100K + stuck there and even if other payment methods worked, I would be spending weeks just withdrawing it thousand by thousand. Do something with that.

Hi!
Thank you for contacting us.
Please provide your partner ID number in a PM so that I can send a clarifying request to the Partner Support Service. I'll check all the information and back to you with the answer right away


Best regards,
Ashley Clark

[Sherlock]

I must confirm AM "Radu" is very capable. He switched me finally to invoicing and paid the balance from player account via SEPA. I was told it might take 1-2 months but money arrived in few days.

[Ashley Clark]

I must confirm AM "Radu" is very capable. He switched me finally to invoicing and paid the balance from player account via SEPA. I was told it might take 1-2 months but money arrived in few days.

Hi!
We appreciate your feedback. If you have any other questions - we are always in touch and ready to help you in any situation

Best regards,
Ashley Clark

[Ptele]

1xbet are true scammers. I made an instant deposit of 100 euros, and it was not credited. I emailed support with proof, they told me to wait one hour. I did, and almost 72 hours after they just send stall and not messages.

They stole my 100 euros - ticket 9238448.

Please avoid them at all costs.

[claudio1988]

i still have money locked from 2017, there is any agent that can really help me? i sent them postmail documents 5 times, but they didnt received.

[Triunfador]

i still have money locked from 2017, there is any agent that can really help me? i sent them postmail documents 5 times, but they didnt received.

Sorry. Same thing. Documents have been sent 4 times since 2015. They respond with an automatic email.

They are scammers. Do not hesitate.

[Ashley Clark]

i still have money locked from 2017, there is any agent that can really help me? i sent them postmail documents 5 times, but they didnt received.

Hi!
Thank you for contacting us.

To understand all the situation, please describe your question in PM with providing your client ID. I'll be in touch and answer you

Best regards,
Ashley Clark

[Ashley Clark]

Sorry. Same thing. Documents have been sent 4 times since 2015. They respond with an automatic email.

They are scammers. Do not hesitate.

Hi!

Thank you for contacting us. Please provide more detaiIs about your situation and specify your client ID in PM.

I'll check all the information and back to you with an answer

Best regards,
Ashley Clark

[Ashley Clark]

i still have money locked from 2017, there is any agent that can really help me? i sent them postmail documents 5 times, but they didnt received.

Dear claudio1988,

Thank you for providing the necessary data. We have checked all the information on your request with the Security Service. The answer on your situation has already been provided to you earlier via email public.relations@1xpartner.com.
Please clarify if you followed the instructions strictly, did you send the letter via post, as indicated in the instructions, or was it a registered letter?

For your convenience, we have additionally re-sent to you this instruction by e-mail

Best regards,
Ashley Clark

[claudio1988]

i sent them, before in Russia, then at the ucrainian address they provided me, via regular mail (not tracked).
i assume it was lost or simply (as i read other customers in other forums), the address provided not exists.
I don't understand why i cant send by tracked mail, so i can have the proof they received.

Notice that every time i go to town hall (civil registry office), to make another notarized copy of my id's, i spend about 20€.
So this time i want be sure that they will receive.

Edit: also don't understand why i cant send by email the notarized copies (they can check by protocol number on it the authenticity).
i'm always available to send also notarized birth certificate released by town hall.

[Ashley Clark]

i sent them, before in Russia, then at the ucrainian address they provided me, via regular mail (not tracked).
i assume it was lost or simply (as i read other customers in other forums), the address provided not exists.
I don't understand why i cant send by tracked mail, so i can have the proof they received.

Notice that every time i go to town hall (civil registry office), to make another notarized copy of my id's, i spend about 20€.
So this time i want be sure that they will receive.

Edit: also don't understand why i cant send by email the notarized copies (they can check by protocol number on it the authenticity).
i'm always available to send also notarized birth certificate released by town hall.

Dear claudio1988,

Thank you for your reply. In order to successfully pass the verification, you need to strictly follow the instructions that was re-sent to you. The instruction contains all the relevant information about the conditions for passing the verification. If you have any additional questions, you can send this instruction to public.relations@1xpartner.com and our specialists will surely help you

Best regards,
Ashley Clark

[StanNordFX]

I do not recommend this company. My blogger friend reviewed them, many people lost money there.

[claudio1988]

update: i did a skype videocall with them, then they allowed me to withdraw my deposit (they kept winnings) and closed my account.

[Ashley Clark]

update: i did a skype videocall with them, then they allowed me to withdraw my deposit (they kept winnings) and closed my account.

Dear claudio1988,

Thank you for update.
We have checked all the information on your request with the Security Service. Your account has been blocked after a thorough investigation by the Security Service for violations of the multi-account rules:

2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).

According to the Terms and Conditions, only the deposit amount can be withdrawn.
As of today - you have withdrawn the full amount of your deposits.

If you will have any questions in future - I am always in touch and ready to help you in any situation

Best regards,
Ashley Clark

[claudio1988]

so if i live in a palace, only one resident of this palace can register on 1xbet? mah