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  1. #81
    Eli Todosov is offline Former AM
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    Quote Originally Posted by sonik View Post
    Hello to all,

    I found the forum while searching about 1XBet complaints and decided to post as I see there is an active 1XBet representative here. I am hoping to get an honest answer as to why 1XBet has closed my account and confiscated my balance (1800 euros). The reason they stated was duplicate accounts (section 2.35 of their T&C). The fact is that I don't have (and never had) a second account under my name or played under someone else's name. Neither someone played or logged in to their 1XBet account from my PC. I only have one account with them and only one.

    The story goes like this:

    I have the account for more than two years but only lately I decided to withdraw after a big wining streak. Then, 1XBet started asking for everything you can imagine and you can read in similar forum topics. After sending them all this info, I received an email telling me they are closing the account and confiscating my balance. They only allowed me to withdraw my initial deposits. I received no evidence or further explanation about this and of course they are not responding to my messages anymore. Of course, as there is no evidence or real reason behind it...

    Even though I am betting online for more than a decade, this is the first time I encounter such a behaviour from a "big" bookmaker (1xbet is supposed to have brick and mortar shops). I was shocked with how easily, blantly, without any grounds and shame they employ such tactics. I read about the problems with 1XBet but I thought that probably the had some grounds (bonus abuse etc). I knew I was playing fair and I thought I had nothing to worry about. Unfortunately this wasn't the case...

    So Mr (or Mrs) Todosov, can you please explain exactly why my account was suspended and my balance confiscated and provide any real evidence for it?

    It's Mr Todosov. What's your gambling ID? Post it here and I'll take a look. As for the "evidence" - I cannot disclose the internal workings of the system but I'll do my best as to provide as much evidence as I can.

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  3. #82
    lwmusical is offline New Member
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    Hello, My name is Wei LIN. (account#: 34822461)


    I deposited CNY10,000 on 1xBet on Jan 31. I bet on a series of volleyball games, all of which I made the betting decision myself, and won CNY18,489 (balance: CNY28,489) over a week.


    On Feb 9 when I tried to cash out the money, 1xBet refused and asked me for a bunch of documents which they say are for identity checking. I sent all they asked for including my ID pictures, my bank account screenshots, and even a picture of me holding my ID in front of the email they sent.


    Several hours later, they sent me an email saying that they think I violated their rules (not even specifying which rule in which clause) so they refused to pay out any money I won. After I logged in again, I only found all my bet had been cleared out...


    OMG, what kind of betting platform is that?!!! Refusing to pay out a client which wins money?? I was completely shocked a seemingly big platform would do something like this!!! Eating the clients' money without even specifying which rule was violated??? This is unbelievable .....

    I hope someone could help me to get back the money I won fair and square.

  4. #83
    coby is offline Public Member
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    Hello,


    1xbet closed my account and confiscated my balance of 4320€ that I had in unsettled bets. I didn't get a clear reason for the closure, only a general claim that I violated the rules. I have never violated any rule. I only placed combi bets on big leagues, only have one account and for years the same account, no automated betting, claimed no bonus or other loyalty schemes etc.


    I guess I have to accept that they don't want to do business with me in the future. But I wont accept that they confiscate my money. I did nothing wrong! In the terms is stated:


    -bet cancellation;
    -closure of the customer’s account with the balance being refunded;
    -filing a claim to a law-enforcement agency.


    I have unsettled bets with a stake of: 4320 € (I can pm my betting history). So as stated in the terms, 1xbet schould cancel the bets and refund my money.

  5. #84
    Eli Todosov is offline Former AM
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    Hey there, I'll take a look at your situation.

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  7. #85
    Eli Todosov is offline Former AM
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    Quote Originally Posted by lwmusical View Post
    Hello, My name is Wei LIN. (account#: 34822461)


    I deposited CNY10,000 on 1xBet on Jan 31. I bet on a series of volleyball games, all of which I made the betting decision myself, and won CNY18,489 (balance: CNY28,489) over a week.


    On Feb 9 when I tried to cash out the money, 1xBet refused and asked me for a bunch of documents which they say are for identity checking. I sent all they asked for including my ID pictures, my bank account screenshots, and even a picture of me holding my ID in front of the email they sent.


    Several hours later, they sent me an email saying that they think I violated their rules (not even specifying which rule in which clause) so they refused to pay out any money I won. After I logged in again, I only found all my bet had been cleared out...


    OMG, what kind of betting platform is that?!!! Refusing to pay out a client which wins money?? I was completely shocked a seemingly big platform would do something like this!!! Eating the clients' money without even specifying which rule was violated??? This is unbelievable .....

    I hope someone could help me to get back the money I won fair and square.

    Security tells me that they've got a match on your device and that it was previously used for a different account registered with us. Our Terms of Service explicitly prohibit more than one account per device.

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  9. #86
    coby is offline Public Member
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    Quote Originally Posted by Eli Todosov View Post
    Security tells me that they've got a match on your device and that it was previously used for a different account registered with us. Our Terms of Service explicitly prohibit more than one account per device.
    1. This is not true. I have this account for several years and never even used a bonus why would I open another account?
    2. I just received an email from your security department that my account undergoes a verification process. So its pretty clear that the story of why my account is closed doesn't add up. You are telling me something else than the security department. I can forward the email to you if you want to.
    3. As stated in the closure mail your terms don't allow to confiscate money. That's why I'm asking you again to cancel the open bets and refund my money. You are violating your own terms when you don't refund the money.

  10. #87
    BerlinerJung is offline New Member
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    Angry being cheated betting live on Olympics

    I used to a big fan of 1xbet but today I was cheated while betting live on on Nordic Combined Olympic Event. Even though their description seemed to be just for the jump, their odds were showing for the whole combination. It was really confusing as jumpers still showed up after they had finished (see screenhot and check time). How can a jumper win, if there is only one jump and he is not leading? The jumper in lead was not offered at all! So I thought that their description is not very precise and I contacted their chat support. After almost 15 minutes, after my jumpers were already finished, they gave me the feedback that is is for the whole combined event. I was relieved and did not place any more bets on the event to manage my risk. After the event was finished and the athlete, which was never shown in the selection won, the chat contacted me again to inform me that they misinformed me and the bet was only for the jump. How convenient!! I can't believe it: so they decide after the result of the event how to assess it?? That is a scandal for me. And I don't even care the amount of money that was involved. It just shows how powerless the customer is. I guess there is nothing to be done?
    Last edited by BerlinerJung; 14 February 2018 at 11:25 pm.

  11. #88
    Eli Todosov is offline Former AM
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    Quote Originally Posted by coby View Post
    1. This is not true. I have this account for several years and never even used a bonus why would I open another account?
    2. I just received an email from your security department that my account undergoes a verification process. So its pretty clear that the story of why my account is closed doesn't add up. You are telling me something else than the security department. I can forward the email to you if you want to.
    3. As stated in the closure mail your terms don't allow to confiscate money. That's why I'm asking you again to cancel the open bets and refund my money. You are violating your own terms when you don't refund the money.
    Please forward me the letter you've received from the Security department to eli@1xbetpartners.com. That'd be greatly appreciated.

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  13. #89
    coby is offline Public Member
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    Quote Originally Posted by Eli Todosov View Post
    Please forward me the letter you've received from the Security department to eli@1xbetpartners.com. That'd be greatly appreciated.
    We already wrote through Email and I forwarded it to you. It took longer time for the thread to be published. So the state of this case is, that 1xbet security is claiming, that the email about my account being closed was a mistake and that my account is only in verification process. The security department told me that I have to login to my account and go through the verification process. But my account is still closed and I can't login. I'm pretty sure that the first Email wasn't a mistake. They want to shutdown my account but if they would have done it already in the first Email they would have commited themselves by their terms to cancel the open bets and refund me.

    Now they are trying to push me to the endless verification process to close my account in the end anyway or never let me finish the verification by demanding obscure documents. But my account is several years old and verified. I made my last withdrawal three days ago, so there is no need for another verification.

    Anyway I'm absolutely ready to process a normal verification process by sending my documents over Email and even make a selfie. I'm also ready to show everything via webcam, so it can't be faked but I'm not ready to follow the delaying impossible verification and send a document from psychatrist or stuff like that. So please Eli, let me know which steps are necessary to verify my account.

  14. #90
    BerlinerJung is offline New Member
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    I can't find a way to attach a screenshot. What am I supposed to do?

  15. #91
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    First you click on Insert Image, then use the Basic uploader, and browse to the image you want to use and select it.

    We have found difficulty with images with a space in the actual filename, or those with really long filenames.

    Be sure the image is not really huge in pixel width or depth.

    Rick
    Universal4

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  17. #92
    Eli Todosov is offline Former AM
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    Quote Originally Posted by BerlinerJung View Post
    I used to a big fan of 1xbet but today I was cheated while betting live on on Nordic Combined Olympic Event. Even though their description seemed to be just for the jump, their odds were showing for the whole combination. It was really confusing as jumpers still showed up after they had finished (see screenhot and check time). How can a jumper win, if there is only one jump and he is not leading? The jumper in lead was not offered at all! So I thought that their description is not very precise and I contacted their chat support. After almost 15 minutes, after my jumpers were already finished, they gave me the feedback that is is for the whole combined event. I was relieved and did not place any more bets on the event to manage my risk. After the event was finished and the athlete, which was never shown in the selection won, the chat contacted me again to inform me that they misinformed me and the bet was only for the jump. How convenient!! I can't believe it: so they decide after the result of the event how to assess it?? That is a scandal for me. And I don't even care the amount of money that was involved. It just shows how powerless the customer is. I guess there is nothing to be done?
    Hey there, please let me know your account number with us. I'll take a look.

    And any additional info you can provide, including screenshots, will help.

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  19. #93
    Eli Todosov is offline Former AM
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    Quote Originally Posted by coby View Post
    We already wrote through Email and I forwarded it to you. It took longer time for the thread to be published. So the state of this case is, that 1xbet security is claiming, that the email about my account being closed was a mistake and that my account is only in verification process. The security department told me that I have to login to my account and go through the verification process. But my account is still closed and I can't login. I'm pretty sure that the first Email wasn't a mistake. They want to shutdown my account but if they would have done it already in the first Email they would have commited themselves by their terms to cancel the open bets and refund me.

    Now they are trying to push me to the endless verification process to close my account in the end anyway or never let me finish the verification by demanding obscure documents. But my account is several years old and verified. I made my last withdrawal three days ago, so there is no need for another verification.

    Anyway I'm absolutely ready to process a normal verification process by sending my documents over Email and even make a selfie. I'm also ready to show everything via webcam, so it can't be faked but I'm not ready to follow the delaying impossible verification and send a document from psychatrist or stuff like that. So please Eli, let me know which steps are necessary to verify my account.

    Hey there. I've yet to receive your email. Can you try again? Alternatively, you can try eli.affiliate@1xpartner.com.

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  21. #94
    coby is offline Public Member
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    Quote Originally Posted by Eli Todosov View Post
    Hey there. I've yet to receive your email. Can you try again? Alternatively, you can try eli.affiliate@1xpartner.com.
    Hey, you received and answered my mails already. I can login to my account now and had to fill a form to protest against the blocking of my account. It seems to be part of the verification process. I guess I landed in the never ending verification routine now. I will see and update here if I have news.

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  23. #95
    Kenipar67 is offline New Member
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    Quote Originally Posted by coby View Post
    Hey, you received and answered my mails already. I can login to my account now and had to fill a form to protest against the blocking of my account. It seems to be part of the verification process. I guess I landed in the never ending verification routine now. I will see and update here if I have news.
    Unfortunately, i can confirm that you are right.

    1xbet asked me several documents to prove my identity :

    Selfie holding my identity card and my passport near my face with the conversation with 1xbet as background, proofs of my deposit, scan of my identity card, scan of my passport ...

    I sent them everything and they accepted all my documents.

    I even sent all these documents by post in Russia a long time ago.

    My 1xbet is still locked, it's been 1 year.

    ==============================================

    @vtyunby65

    Could you "thank me for my useful post" ?

  24. #96
    Eli Todosov is offline Former AM
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    Quote Originally Posted by Kenipar67 View Post
    Unfortunately, i can confirm that you are right.

    1xbet asked me several documents to prove my identity :

    Selfie holding my identity card and my passport near my face with the conversation with 1xbet as background, proofs of my deposit, scan of my identity card, scan of my passport ...

    I sent them everything and they accepted all my documents.

    I even sent all these documents by post in Russia a long time ago.

    My 1xbet is still locked, it's been 1 year.

    ==============================================

    @vtyunby65

    Could you "thank me for my useful post" ?

    Hi Baptiste,

    You'll be happy to know that your problems will soon be over, just like you wanted. Expect a personal email from me in the coming days. I can't say anymore for a few more days beyond that but I hope that you won't be disappointed.

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  26. #97
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    Quote Originally Posted by Eli Todosov View Post
    Hi Baptiste,

    You'll be happy to know that your problems will soon be over, just like you wanted. Expect a personal email from me in the coming days. I can't say anymore for a few more days beyond that but I hope that you won't be disappointed.
    You've always been there to help me out, Eli.
    USA

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  28. #98
    Eli Todosov is offline Former AM
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    Quote Originally Posted by vtyunby65 View Post
    You've always been there to help me out, Eli.
    I appreciate that, thank you!

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  30. #99
    BerlinerJung is offline New Member
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    The claimed the bet was just for the jump Feb 14:

    ehr geehrter Kunde,


    Ihre Wette wurde korrekt gemäß den Ergebnissen von den offiziellen Quellen ausgewertet. Der Spieler hat die Goldmedaille in der Kombination (Skispringen + Skianglauf) gewonnen. Ihre Wette wurde nur auf den Sprung von der Normalschanze abgegeben.


    --
    Mit freundlichen Grüßen,1xBet.

    A day later, the admitted that they made a mistake and wanted to know if it is ok, that all my five bets will be voided and I will get my stake bet (of course, they didn't really give me choice). However I never placed five bets on this event but just two!
    wir haben die Information zu Ihrer Anfrage gründlich überprüft und Ihre Anfrage bearbeitet. In den Wetten auf nordische Kombination wurde ein Fehler begangen. Sie haben 5 Wetten auf diese Veranstaltung platziert. Diese 5 Wetten müssen mit der Quote 1 (als Rückzahlung) ausgewertet werden. Ihr Kontostand wrd in diesem Fall geändert. Wenn Sie damit einverstanden sind, müssen Sie die Auswertung dieser Wetten bei der Quote 1 bestätigen.

    So we send message back and forth.

    Hallo,

    können sie mir bitte sagen, welche Wetten das sein sollen? Mir sind nur 2 bewusst.


    Gruß
    Am 15.02.2018 um 14:44 schrieb Info-DE 1xBet <info-de@1xbet.com>:

    Sehr geehrter Kunde,
    im Moment haben Sie 2 verlorene und 3 gewonnene Wetten auf diese Veranstaltung. Wir können entweder alle 5 Wetten mit der Quote 1 oder keine Wetten umwerten. Die Lage besteht darin: Wenn diese 5 Wetten mit der Quote 1 ausgewertet werden, wird Ihr Kontostand negativ sein. Sind Sie damit einverstanden? Wenn wir nichts umrechnen, wird Ihr Kontostand so bleiben, wie es jetzt ist.

    Was wollen Sie mit Ihren Wetten tun: umrechnen lassen oder nicht?

    --
    Mit freundlichen Grüßen,1xBet.

    A day later they confirmed that I only had two bets:

    Sehr geehrter Kunde,

    Entschuldigen Sie bitte, Sie haben 2 Wetten für diese Veranstaltung. Die Nummern der Wetten können Sie im Wettverlauf überprüfen.


    Unsere Spezialisten prüfen noch die Information für Sie. Warten Sie bitte.



    --
    Mit freundlichen Grüßen,1xBet.

    Then nothing happened. I never got my stake back and no further answers.

    Today many days later I get this answer. They will five me my stake bet for the bet that I actually won as I had the right gold medal winner and will keep my other bet as lost!!

    They assess the bets and results (as well as making individual decisions for each customer) as they like!

    Sehr geehrter Kunde,
    Die auf Nordische Kombination gesetzten Wetten wurden nur auf dem Skispringen angenommen. Das Wettbüro hat die Wette Nr. 2712159209 bei einer Quote von 1 bewertet. Andere Wette Nr. 2712269577 wurde als verloren bewertet. Diese Wette hätte laut allen Ergebnissen verloren.


    --
    Mit freundlichen Grüßen,1xBet.

    Which authority has issued their sports betting licence. Does anyboday have the contact

  31. #100
    Kenipar67 is offline New Member
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    Quote Originally Posted by Eli Todosov View Post
    Hi Baptiste,

    You'll be happy to know that your problems will soon be over, just like you wanted. Expect a personal email from me in the coming days. I can't say anymore for a few more days beyond that but I hope that you won't be disappointed.
    If my problems will soon be over, i won't be disappointed for sure.

    I look forward to receiving your personal email

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