777 affiliates not paying out commissions for over 2 months.
On September, we earned exactly 255 euros on the second account with 777 while the first account which only advertise Redslots was below the 100 euros required minimum to cash out.
As their terms and conditions states that commissions below 400 can only be paid by Neteller or Skrill, my friend had uploaded his Skrill details to get.
Communication with affiliates manager were done on Skype
1st Part
- 15 October: the day pay out affiliate, my friend contacted Greg and asked when will we get paid. He confirmed on the day.
- 20 October. Payment shows as done to Skrill but noting received. We contact Greg and he says that he can only see the bank details and no Skrill details, so cancelled the payment and set it for next month. Long talk... short story, we let go and wait for next month which is this current November.
PS: Screenshot exchanged where the Skrill details had been uploaded and payment issues to Skrill then cancelled.
2nd Part
Throughout October, we don't manage to make any money as one player won and withdrew about 800 euros+, but still had the balance from the payment of September.
- November 03: Get in contact with both affiliate manager and inform them to make sure that we get paid of out September commission. Oskar responded, checked the accounts and said, everything is fine and he will take care of it.
- November 04: Receive a reply from Greg, saying that I need to update my bank details so that I will get paid.
PS: Note that above in October, he saw my bank details in my account but now does not seem to anymore,
Also the terms at 777 states that commission by bank transfer can only be done if commissions are of minimum 400. From 100 to 399 its done to Skrill or Neteller.
- November 05: We replied to the message and updated again our Skrill and bank details and informed Greg.
Screenshot exchanged again, showing Skrill and Bank details.
- November 16: No payment received. We contact Oskar as Greg was not available. He claims not to see the Skrill details but only the bank details and payment was not issue as commission below 400 can only be done E-wallets.
Exchanged screenshot with him and told him that we spoke about it before on November, that I can see my Skrill and bank details on my account and that Greg was aware as well of them.
He responded that he will double check it with Greg the next day.
- November 17: Contact Oskar, claim that he will double check with Greg during the day.
- November 17: Contact Greg as now online. He responded couple of hours later confirming that payment had been completed by bank transfer.
Gave it few days and up until today, nothing has been received and from the affiliate CRM, it does not show that any payment has been completed.
This prove a level of disrespect and rogue action of this group. Not only they don't pay for over 2 months but the affiliate manager got the balls to lie every single time with different stories while screenshot are being provided.
Although we still hope to get paid, this should also be a warning for all affiliates out there. Think twice before working with this group, and I am actually shock to see that they are considered as Gold affiliate program here at GPWA.
Really took time now to search about this group and saw that we are not the first to whom this is happening affiliates. Be aware
If agreed by the admin of GPWA I can post screenshot of conversation with the managers at 777 affiliates for more details of the situation.
username: onlineCT2
