Hi
Yesterday I wanted to login to my pointpoker account and it says that I am blocked. So I asked support to give me a reason.
They told me that I was blocked by entraction because of offering illegal rakeback.
This is quite weird because I never do rakeback I mostly promote entraction skins because of their netent casinos. I have asked both entraction and point poker of any explanation of:
-who I offered that rakeback if my poker revenue is 0 there?
-when I did that?
-do they have any proofs of it?
Since yesterday I mailed them like 10 times. So firstly entraction told me they locked my account because:
Ok. Still dont know who I offered that and when?? So another email with my question: please tell me why/when/where and who I offered a rakeback if Im not sending depositors to b2b poker rooms to play poker. If I do send anyone there I do promote the casino. Then I got another reply:We regret to inform that your accounts were suspended due to violation of our Network Rules.
From now on you are not allowed to create any new accounts with us. In case such accounts will be found in future, they will be suspended immediately, without any prior notification.
Hmm ok this is what I already know. But hey - SHOW ME FACTS??? They cant give me a proof/evidence of it due to "privacy of this investigation??" Well in normal world if You are accusing someone of doing something illegal You got some facts and You show them not HIDE.As we already mentioned before, you have violated our Terms & Conditions rules by offering rakeback above allowed maximum. Please note that according to the Affiliate Agreement:
2.12. Any rakeback, other than as described below in clause 2.13 2.21, is strictly forbidden within Entraction Network.
2.13. The maximum rakeback allowed within Entraction Network is 30% on the condition that player is not gaining from Monthly VIP Bonus.
Unfortunately we are unable to provide you with the evidence of your case due to privacy of this investigation.
I asked in another email why by account at point poker and whole entraction was closed??? I politely asked about ANY EVIDENCE/PROOF that I OFFERED ANYWHERE TO ANYONE ILLEGAL RAKEBACK???
SO I got new reply from them:
Ha so now You close my account not because illegal rakeback but because you want to??? Entraction/point poker show me facts/proofs public if You dont want to show me private...Please note, that according to our Terms & Conditions:
9. Pointpoker also reserves the right to close down existing accounts without explanation.
Unfortunately we are unable to provide you with the evidence of this case due to security policy. Please be informed, that if you do not agree with our decision you always have a right to complain to the Lotteries and Gaming Authority (the LGA). For more information please refer to the Terms & Conditions published at our website.
waiting for Your reply.
My question to GPWA members. Who I can ask to help me with this case. If they got 100% evidence /proof I did illegal rakeback then ok. But I want to see facts. In this case they can close anyone accounts without showing anything, so LOOK OUT!