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  1. #1
    thedeal is offline Public Member
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    Default Account closed, being accused no proofs [beware entraction and point poker]

    Hi
    Yesterday I wanted to login to my pointpoker account and it says that I am blocked. So I asked support to give me a reason.
    They told me that I was blocked by entraction because of offering illegal rakeback.

    This is quite weird because I never do rakeback I mostly promote entraction skins because of their netent casinos. I have asked both entraction and point poker of any explanation of:
    -who I offered that rakeback if my poker revenue is 0 there?
    -when I did that?
    -do they have any proofs of it?


    Since yesterday I mailed them like 10 times. So firstly entraction told me they locked my account because:
    We regret to inform that your accounts were suspended due to violation of our Network Rules.

    From now on you are not allowed to create any new accounts with us. In case such accounts will be found in future, they will be suspended immediately, without any prior notification.
    Ok. Still dont know who I offered that and when?? So another email with my question: please tell me why/when/where and who I offered a rakeback if Im not sending depositors to b2b poker rooms to play poker. If I do send anyone there I do promote the casino. Then I got another reply:

    As we already mentioned before, you have violated our Terms & Conditions rules by offering rakeback above allowed maximum. Please note that according to the Affiliate Agreement:

    2.12. Any “rakeback”, other than as described below in clause 2.13 – 2.21, is strictly forbidden within Entraction Network.

    2.13. The maximum rakeback allowed within Entraction Network is 30% on the condition that player is not gaining from Monthly VIP Bonus.

    Unfortunately we are unable to provide you with the evidence of your case due to privacy of this investigation.
    Hmm ok this is what I already know. But hey - SHOW ME FACTS??? They cant give me a proof/evidence of it due to "privacy of this investigation??" Well in normal world if You are accusing someone of doing something illegal You got some facts and You show them not HIDE.

    I asked in another email why by account at point poker and whole entraction was closed??? I politely asked about ANY EVIDENCE/PROOF that I OFFERED ANYWHERE TO ANYONE ILLEGAL RAKEBACK???

    SO I got new reply from them:

    Please note, that according to our Terms & Conditions:

    9. Pointpoker also reserves the right to close down existing accounts without explanation.

    Unfortunately we are unable to provide you with the evidence of this case due to security policy. Please be informed, that if you do not agree with our decision you always have a right to complain to the Lotteries and Gaming Authority (the LGA). For more information please refer to the Terms & Conditions published at our website.
    Ha so now You close my account not because illegal rakeback but because you want to??? Entraction/point poker show me facts/proofs public if You dont want to show me private...

    waiting for Your reply.

    My question to GPWA members. Who I can ask to help me with this case. If they got 100% evidence /proof I did illegal rakeback then ok. But I want to see facts. In this case they can close anyone accounts without showing anything, so LOOK OUT!

  2. #2
    ironman2000's Avatar
    ironman2000 is offline Non-sponsor Affiliate Program
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    Hi Thedeal,

    I would suggest you contact the Gambling Affiliate Union and place all your facts in their hands and let them try and get some answers!!!!!

    That's why Mr White set up this program a while back to be able to help affiliates in distress and also to help the operators from rogue affiliates etc

    Cheers and have a good week

    Keith
    KEITH WILLIAMSON | INDEPENDANT GAMING CONSULTANT

    SKYPE= ironman20001


    http://twitter.com/ironman20001

  3. #3
    RBS's Avatar
    RBS
    RBS is offline Private Member
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    This just sound so silly.

    How on earth can an affiliate that promote casinoīs with zero poker commissions get closed for offereing illegal rakeback ? And they clearly donīt read mails, just like talking with a machine. Come on what a joke.

    What does point poker support say ? Canīt they explain to entraction ? It seems like you are talking with Entraction !

  4. #4
    thedeal is offline Public Member
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    So here we go with this fantastic story.

    support@pointpoker.com is operated by entraction. No evidence, no proofs nothing. Like exchanging emails with robot.

    I asked:
    1)who i did offered that illegal rb - see T&C
    2)when - they reply see T&C
    3)show me evidence - see T&C


    and now.
    Point Poker. Two persons, two standings.

    1)info@pointpoker.com operated by point poker.

    You offered unleagal RB deal at Pointpoker.
    No, I am not allowed to show you the "proof" for security reasons.
    I will not discuss this anymore, pointpoker works agains every kind of unlegal RB.
    /Pelle
    ok I asked then for evidence that I did it illegal at POINT POKER. NO REPLY!

    2)I asked my affiliate manager at MSN to check this case for me. And now I recieved a reply:

    Well with our partnership you did nothing wrong but you have offered rb with other entraction sites and they have multiple evidencee.

    SO WHERE IS THE F*** TRUTH?? I did it at point poker or where ??? THIS IS A JOKE. Whats more when my aff manager told me its not at point poker but other entraction they want to clear their hands? Info@pointpoker.com told me I DID IT AT POINT POKER!!!

  5. #5
    LuckyBettors - Jamie's Avatar
    LuckyBettors - Jamie is offline Private Member
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    Quote Originally Posted by thedeal View Post
    SO WHERE IS THE F*** TRUTH??
    Sigh

    Please act a little more professional if you would like to get things resolved.

  6. #6
    thedeal is offline Public Member
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    Quote Originally Posted by Players Luck - Jamie View Post
    Sigh

    Please act a little more professional if you would like to get things resolved.
    Dear Jamie. Please try to exchange 40 emails with ROBO-SUPPORT of Entraction and then try to stay calm....

  7. #7
    RBS's Avatar
    RBS
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    Ok, so they claim you have broke the terms and conditions on other Entraction sites, and therefore close all affiliate accounts on the network. Sounds fair, IF TRUE !

    Instead of asking for proof, which they will never reveal how they get, try and say something like:

    I am not aware of which sites on Entraction Network this problem is about.
    Please tell me:
    On which sites do you claim that i offered illigal rakeback ? It must be a mistake, since i donīt promote neither poker or rakeback ! Only casino.


    Maybe this would get you closer to knowing which site it is (it seems you donīt even know yet). If you did offer illigal rakeback, well then just forget and move on.

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