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  1. #1
    irishlad is offline New Member
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    Question Account Locked - Operator won't pay

    Hi

    I have got myself in a hole and I donít know what to do.

    I created an affiliate account under a fake identity. At the time, I didnít want people to know who I was.

    About a month ago, I tried to update my details and locked my affiliate account by accident. I spoke to the gambling operator a few times, but they wanted identification which I couldnít provided. Finally I came clean and told them what I did. However, they came back to say I have committed fraud and would be breaching its regulations to pay a person that is different than the name of the account holder.

    There is a few thousand pounds in affiliate commission outstanding.

    Is there any way I can get this cash? Have I any options?

    Thanks
    IrirshLad

  2. #2
    MMM
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    Personally, i think it just doesn't make sense. I mean for them not to pay you. You delivered a service, who cares what name you signed up with. For me it sounds just as an excuse. You are not a player, but an affiliate.

    Can you prove them the ownership of the site where the traffic came from or something like that?
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  3. #3
    PromoteCasino is offline Private Member
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    Unfortunately I don’t think you will ever see your money. I think the best you can hope for is that they re open a new affiliate account under your real name, but you would lose any existing referrals. But I still don’t think they would allow this as you have bended the truth when originally applying and there would be serious trust issues going forward.
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  4. #4
    Progger's Avatar
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    Hello irish

    which brand you promote ? Have you a website ? You not maybe hack this account and open a cashout request on another name/account ?
    I trust nobody,this is why i ask.

    regards

  5. #5
    AE-Martyn is offline Former AM
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    For me this would depend on the common sense element. However, that also depends on the kind of relationship you have with the affiliate manager. If you are the illusive type, then the program has to respect that to an extent, however you should have some way of confirming your own account.

    I see why they would not be able to pay you due to the fraud and risk factor, but it would also be good to try and understand why you could not provide the ID requested to prove the account is yours? Did they ask for something out of the ordinary?

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    hackers usually use fake identities that may be your problem trying to prove you are not

  7. #7
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    That's a tough one. Personally, I don't think that you will see the money because the sponsor doesn't know what to believe.

  8. #8
    colin3005 is offline Private Member
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    Quote Originally Posted by AE-Martyn View Post
    For me this would depend on the common sense element. However, that also depends on the kind of relationship you have with the affiliate manager. If you are the illusive type, then the program has to respect that to an extent, however you should have some way of confirming your own account.

    I see why they would not be able to pay you due to the fraud and risk factor, but it would also be good to try and understand why you could not provide the ID requested to prove the account is yours? Did they ask for something out of the ordinary?
    It isn't his account, he registered it using fake details.

    OP I would let it go, start again, if they let you. I don't know of any reputable company who would let you trade if you have been trying to get a payment from them using fake details.


    Good luck but if you have other accounts opened in dodgy names I would re-open them using your correct details!

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    I agree with the posts that state you likely will not get the money.

    I would think the terms and conditions you agreed to were fairly clear that you would not get paid for any fraud.

    Like others have said, you should ask if they will allow you to open a new account under a real name or business entity.

    Rick
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    But i dont see any problem for payout if he can say..yes its my page its my traffic and my revenue -its easy to check it.
    Secondary i open always aff-accounts with wrong details - after some revenue i change it.

    I can explain why,sometimes i open aff accounts and never promote it. And we all know that some brand selling personal data.

    sorry for my english

    regards

  12. #11
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    So you advocate breaking the terms of service a well as using fraudulent details?

    Sorry, but I disagree with that part.

    Rick
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    Yes a lil bit, and nobody cares...how many brands brakes her own terms rick ?

    regards

  14. #13
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    But I disagree with that too.

    You see I think people do care, and when affiliates find groups that do in fact break their terms they are often exposed here in a big way, and affiliates care very much about that.

    But because some programs have been caught, does not make it ok for affiliates to sign up using fraudulent details.

    And there are at time legal reasons why programs have the terms in place that they do, since many of them (at least the last handful of years) are trying to get closer to compliance with acceptable practices of KYC rules.

    And lying about your name, address as well as banking info etc, is a term that is not grey area. Obviously changing bank info because you now may want commissions going to a different account, or changing a personal account to a business name etc would be acceptable.

    Rick
    Universal4

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  16. #14
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    If you don't trust the program not to sell your data, why are you working with them in the first place?

    We get requests from processors constantly asking us about our affiliates, to the point where they are asking us things like affiliate's date of birth. They do these kind of checks to make sure there is no money laundering happening etc. If we can't provide the info they want, they simply do not process the payment.

    IMO if you don't want an affiliate program knowing who you are, create your account under a business name if they allow it. If you sign up with useless information and decide to start sending them players and change it later, you may realise after you've sent a whale that you've broken their terms and now they wont pay you.

    If affiliates want the programs to be honest, you guys have to come to the party too you know. It takes two to tango.
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  18. #15
    AE-Martyn is offline Former AM
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    I think affiliate programs will evolve over time anyway and affiliates, like players, will be required to provide ID and documentation. Not only for fraud reasons but also as part of the 'know your customer' (KYC) process. Whether you like it or not, this could happen and those that don't follow procedure simply won't get paid.

    If we (as an example) cannot prove who we are working with to the banks then they simply wont process the payment as it's there to help protect against things like identity theft and financial fraud and more.

    Most affiliates will have no problem with this, but those who do have a problem, well that's for you to decide. If a player cannot confirm who they are, they don't get paid.

    If a program sells your data, then this should be reported. If you know or suspect they sell affiliate data, just don't work with them as Renee said.

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  20. #16
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    Ok so reading through this i have mixed feelings.

    I can understand breaking the rules and terms etc is not the correct way to do any sort of business.

    If an affiliate wants to keep his identity secret from the " outside world " why is that an issue ?

    I have had affiliates that turn over $1000 that i have met in person but dont use there real names on the affiliate programs just for the sake of staying under the radar as Gaming related activities may be frowned on in their countries.

    When it comes to making payments to these guys the E wallets or banks they are using would already have done there checks to ensure the person who controls the accounts is legit and real would they have not ?

    So if the affiliate can prove to the program that they are the legit account Holder but have registered an alias for anonymity is this a big issue?

    In no way am i saying its correct to do this or commit Fraud and each program has the right to deal with these matters as they deem fit but for a legit person to work under a "Alias" is common isn't it ?

  21. #17
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    It's nice to see the input from operators so thanks.

    Miles, I understand your position and it's nice to see the explanation of why you feel that way.

    However, in the cases of affiliates that are trying to protect their identity in the database, those individuals are NOT lying to you about who they actually are or providing you false bank details correct?

    I am assuming they put one name in the first part of the identity and a different name in the banking Real Name section.

    If an affiliate Lies to the affiliate program, would you consider it a fraudulent act?

    If an individual lies now, and then if he is caught (or when it's time to be paid) he later says, well I would have told you the truth later...that still means they lied.

    Rick
    Universal4

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  23. #18
    irishlad is offline New Member
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    Hi all

    Thanks for the input. It's really interesting to hear different people's views.

    The operator are not budging on this. I think the only option is a legal route. It's very hard to determine how I would get on and whether it's worth the risk.

    Thanks.

  24. #19
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    I personally think you will be wasting your money on a legal route.
    However you claim the operator will simply defend the claim with 'account is in the name of xxx not the claimant. As such the claimant has no contract and cannot bring a claim against the defendant'

    Sorry but seriously you don't have any hope of winning in court, take it on the chin and learn for next time

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  26. #20
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    I agree attempting to sue for money that is owed to the "named person" that signed up is a waste of time.

    Rick
    Universal4

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