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  1. #1
    cocota is offline Private Member
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    Default Administrative Adjustment ??

    hello,

    Someone know what is an Administrative Adjustment
    i had won 46€ and this month my balance was cancelled, when i check the finance tab i see :

    Administrative Adjustment - Reset Accrued Balances - Amount: -€46.09 - Balance: €0.00

    Send a ticket to the support to get some infos....i wait

    Thanks for your help
    USA Online Casino - Online Casinos that accept USA and Canadian Players.
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  2. #2
    7Red is offline Former AM
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    Default

    Quote Originally Posted by cocota View Post
    hello,

    Someone know what is an Administrative Adjustment
    i had won 46€ and this month my balance was cancelled, when i check the finance tab i see :

    Administrative Adjustment - Reset Accrued Balances - Amount: -€46.09 - Balance: €0.00

    Send a ticket to the support to get some infos....i wait

    Thanks for your help
    Hello,

    The reset was due to an update of our payment system. The payment of €46.09 will be added to your next payment.

    I apologize for any inconvenience caused.

    Best Regards,
    Michael Gold
    Marketing Director
    7Red.com

  3. #3
    cocota is offline Private Member
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    Default

    hello,

    Dear Stephane, We did an upgrade to our payment module and everyone with outstanding payments got a message that their balance was reset. This does not mean that your money is gone as it is just a system message and we are keeping track of everyone who has encountered this problem. It will be fixed within a day or so. We apologize for any inconvenience this may have caused. Best Regards
    Great thanks for your help

    Cocota
    USA Online Casino - Online Casinos that accept USA and Canadian Players.
    CasinoauCanada.com - Le top des casinos pour tous les joueurs du Canada.

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