support there is good but I have tell them too manager dosent answer me... that sux...shall I wait 3 months on answers?
I have mail many times to mail support gave me.
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support there is good but I have tell them too manager dosent answer me... that sux...shall I wait 3 months on answers?
I have mail many times to mail support gave me.
I think it depends on who your affiliate manager is. Support at AffUtd is inconsistent, in my opinion. My contact is Jonathan and he seems really good and on the ball. However, if you chat with their general support via MSN IM then you may as well talk to my cat - they're unfriendly, impersonal and next to useless. Sorry, but that's how I've found their MSN support on every occasion. Also, I've asked them to sort my dodgy stats for ages and when they can't work out how to answer a question, they just stop responding.
All the above said, I will reiterate that Jonathan is very good. Perhaps you could ask for a transfer to him.
I'll re-iterate what FictionNet said with my contact, Adam.
Email there support and you will be waiting a long while for any type of robotic response, make sure you are definitely emailing your account manager directly, and if you are and are still unhappy then ask to get transferred - it shouldn't be a problem, they have hoards!
Hi Guys,
Nice to hear from all of you again...
If you have any issue with our service this is something that we may need to fix here at AffUtd... but I need to know about those issues. Fictionet already knows, I'm always trying my best to help, and fast. Just drop me an email to eran.arad@williamhill.com and I'll help you get the best service possible, while trying to improve our internal support procedures which will help other affiliates also..
Please contact me with anything. Meanwhile, I'll have a word with Support@affutd.com.
Y'all have a nice week!
Eran
Glad you jumped on this Eran, thanks.
And Rob, you think your cat could call me later I have a few questions I'd like to discuss?
Rick
Universal4
I just had a word with the cat (his name is 'Dog', btw - really) but he said he's now charging $50 per support request. PayPal is fine.Quote:
Originally Posted by universal4
That seems in line Rob, I have heard that Dog was pretty knowledgable....(except when it comes to choosing humans)
Rick
Universal4