Results 1 to 13 of 13
  1. #1
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default African Palace / Indio $30,000 non-payment issue: can anyone here assist?

    This matter is now almost two years old. The player is owed just short of $30,000, having received a total of $12,000 from a cashout of over $41,000 back in late 2004. Bryan Bailey has been involved, as has Neteller. Brian Cullingworth has reported on it in his Infopowa news service. Noone has been able to bring the matter to a successful conclusion.

    Here are the details, taken from Cullingworth's report, posted at Casinomeister:


    CASINO CAUTIONS
    10 February 2006

    African Palace and Indio criticised by high roller

    The operators of African Palace and Indio online casinos have been in many slowpay disputes with players going back to their days as a Futurebet software licensee. When they switched to Playtech software there were hopes in player-land that this wayward conduct would stop, but unfortunately it appears to have become worse with player complaints surfacing regularly.

    One issue that stands out from the crowd in terms of both longevity and value is described below by a high roller who mistakenly thought that these casinos would treat him with respect and honesty.

    ----------------

    "In September of 2004 I took part in a weekend promotion running at African Palace Casino and its sister, Indio Casino. The promo was clearly intended to entice well bankrolled players. I received the promotional e-mails, and confirmed that I could participate. Between both accounts, I deposited $25,170 and finally withdrew $41,585, completing the wagering requirements playing mostly VP and some Blackjack.

    Then my troubles began. The previously attentive casinos would not respond for weeks as to why I was not being paid, except to say that management was looking into unspecified “irregularities with my accounts.” In November 2004, Neteller very creditably agreed to step in and started investigating this case. After several more months, the casino management finally proposed a settlement of $28,740 for the two accounts, which I agreed to in the interest of resolving this case.

    Neteller was the third party in these negotiations and continued to monitor the casino’s compliance. While this was not clear at the time of the agreement, African Palace eventually stated that it was only going to pay the settlement in installments of $3000 per month. The monthly payments started in May of 2005 and then ended after only two months without explanation.

    In October 2005, I filed a complaint concerning this case with Playtech’s dispute channel. I never even received a response. However, the next month I received an additional $3000 payment from the casino. Unfortunately, the payments did not continue the following month or thereafter.

    To this date I have only received $12,000 of the promised amount and have no expectation I will receive any more."

    -------------------

    This is a stunning example of casino bad practice, first in not paying out the original $41,585 to a player who had fully complied with all the conditions, and then subsequently in reneging on its own settlement offer. It's a cautionary tale for any other player - high-roller or otherwise....
    http://www.casinomeister.com/forums/89185-post149.html


    The current situation is actually quite close to resolution on the face of it: the player has recently re-negotiated a deal with the casino which is acceptable to him. However, he asked for written confirmation of the terms, as he does not want to be left hanging again with no backup. The casino has failed to provide written confirmation of this agreement, confirming agreement only for a smaller amount. This is obviously unacceptable to the player. As such, although it seemed on the verge of conclusion, we're back to our Mexican Standoff.

    I know at least one GPWA member carries African Palace, but I prefer to cast the net a bit wider here and would like to ask if anyone with a decent business relationship with them is prepared to step in here and help to mediate. If you can, and are successful, it'll be the end of a near two year long dispute over a very large cashout, and you will have succeeded where everyone else, including Bryan Bailey - and Neteller for that matter - has not.

    My involvement has been to try to bring pressure on Playtech via the PR team involved with last months IPO (unsuccessfully) and to offer support and advice to the player. I've also considered the possibility of legal action, given Playtech's new "public" face and the fact that I'm in the UK and better placed to handle such a thing, but this is a potential nightmare I really want to avoid.

    I can fill in, or the player can, any details which are missing, but the above InfoPowa report covers pretty much everything, and the current situation is exactly as I describe above.

    Assistance will be much appreciated.

  2. #2
    bigbcasinos's Avatar
    bigbcasinos is offline Assistant Manager
    Join Date
    January 2003
    Location
    South Africa
    Posts
    3,408
    Thanks
    4
    Thanked 52 Times in 24 Posts

    Default

    I will try see what I can do.

    I carry them on my rands pages as they appear to pay efficiently and properly here. It seems they don't keep the same payment schedules with the US Dollar market.

    I will contact the affiliate manager and work my way up. I will ask my other South African Rand market friends to phone as well. Maybe a bit of pressure?
    Have a wonderful day

    Brian
    Online Casinos (Big B Casinos)
    Casino Slots (Casino Slots Wizard)
    Online Slots (Slots Casinos)

  3. #3
    Topboss is offline Private Member
    Join Date
    March 2002
    Posts
    2,214
    Blog Entries
    1
    Thanks
    382
    Thanked 319 Times in 156 Posts

    Default

    My reply is a bit late but I have just seen the post now. I am also more than happy to try and help as I know these guys pretty well.
    I am currently in New Zealand on holiday - but will be back in South Africa on the 22 nd April and I will contact them as soon as I return.

  4. #4
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default

    Great, topboss - thanks a lot . I'll give the player a nudge in your direction.

    Thanks for your response too, Brian. Sorry I didn't get around to saying as much earlier.

  5. #5
    bigbcasinos's Avatar
    bigbcasinos is offline Assistant Manager
    Join Date
    January 2003
    Location
    South Africa
    Posts
    3,408
    Thanks
    4
    Thanked 52 Times in 24 Posts

    Default

    I pulled a Topboss on you too as I replied via laptop from the seaside. I just got back and am finding my feet.

    Topboss has WAY better contacts than me but I will do what I can till she returns.
    Have a wonderful day

    Brian
    Online Casinos (Big B Casinos)
    Casino Slots (Casino Slots Wizard)
    Online Slots (Slots Casinos)

  6. #6
    PaskaranP is offline New Member
    Join Date
    April 2006
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default Case Resolved

    Hey Guys,

    A quick intro, my name is Paskaran and I am the Affiliate Manager at First Grand. I have come accross this thread and would like to confirm that this case has been resolved.

    The player has been contacted by the Casino Manager and both parties have come to an agreement. There was a little misunderstanding, which resulted in this explosion, but again, all has been settled.

    Please, drop me a mail at paskaran@firstgrand.com should you require more info, or if you have any queries.

    Best Regards,
    P. Pather, Affiliate Manager
    MSN :
    paskaran_pather@hotmail.com
    ICQ : 232279408

    Toll Free Phone:
    USA:1800 704 5870, UK: 0800 917 5936
    Canada: 1866 682 3483, SA: 0800 66 77 88

    First Grand Gaming
    http://www.firstgrand.com

  7. #7
    universal4's Avatar
    universal4 is offline Forum Administrator
    Join Date
    July 2003
    Location
    Courage is being scared to death...and saddling up anyway. John Wayne
    Posts
    27,237
    Thanks
    1,974
    Thanked 7,757 Times in 4,889 Posts

    Default

    Paskaran,

    We thank you for stopping in here and giving us an update.

    Please stop by more frequently.

    Rick
    Universal4
    Gambling World Online Roulette Online Blackjack Live Online Games Sports Betting Horse Racing
    Casino Affiliate Programs
    Hosting and Domain Names
    Gambling Industry Association
    GPWA Moderation by Me and My Big Bad Security Self
    If an affiliate program is not small affiliate friendly (especially small US Affiliate), then they are NOT Affiliate Friendly!

  8. #8
    bigbcasinos's Avatar
    bigbcasinos is offline Assistant Manager
    Join Date
    January 2003
    Location
    South Africa
    Posts
    3,408
    Thanks
    4
    Thanked 52 Times in 24 Posts

    Default

    Thanks for stopping by indeed. Now Topboss can enjoy her New Zealand holiday and only have 500 link requests, 1000 e-mails, and one or two changes in bonus offers to deal with when she comes back
    Have a wonderful day

    Brian
    Online Casinos (Big B Casinos)
    Casino Slots (Casino Slots Wizard)
    Online Slots (Slots Casinos)

  9. #9
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default

    The process of resolution has been initiated; looking forward to reporting a successful conclusion in the near future.

    Thanks to anyone at the GPWA who may have given a nudge here or there in the right direction.

  10. #10
    bigbcasinos's Avatar
    bigbcasinos is offline Assistant Manager
    Join Date
    January 2003
    Location
    South Africa
    Posts
    3,408
    Thanks
    4
    Thanked 52 Times in 24 Posts

    Default

    Caruso

    Although I nudged, they had already initiated the resolution, so alas, I cannot take credit for that

    We will always try though, of that you can be sure.
    Have a wonderful day

    Brian
    Online Casinos (Big B Casinos)
    Casino Slots (Casino Slots Wizard)
    Online Slots (Slots Casinos)

  11. #11
    PaskaranP is offline New Member
    Join Date
    April 2006
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Hi again,

    Thanks for the warm welcome guys and it is a pleasure to be part of this community. I look forward to getting to know you guys and becoming part of the family.

    You can be sure you will be hearing more from me and giving my opinion where needed.

    Best Regards,
    P. Pather, Affiliate Manager
    MSN :
    paskaran_pather@hotmail.com
    ICQ : 232279408

    Toll Free Phone:
    USA:1800 704 5870, UK: 0800 917 5936
    Canada: 1866 682 3483, SA: 0800 66 77 88

    First Grand Gaming
    http://www.firstgrand.com

  12. #12
    Amateur's Avatar
    Amateur is offline Private Member
    Join Date
    December 2001
    Posts
    3,771
    Blog Entries
    2
    Thanks
    34
    Thanked 145 Times in 86 Posts

    Default

    Caruso,

    Has this been paid?
    Amateur
    "Lifting as we climb" - NACWC
    "...the universe has no edge and no center..."
    "If you can't be a good example, you'll just have to be a horrible warning" - Jennifer Crusie
    "Common Sense is not so common." - Voltaire
    TheAPage.com

  13. #13
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default

    Amateur, I'm afraid I know as much as you do. My guess is he is BEING paid. If that ceases to be the case, I figure we'll hear about it.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •