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  1. #1
    casinofever is offline Public Member
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    Default Is Anyone Missing Any Money From Windows Casino Player Accounts?

    Hi Y'all, my mother in law has a player account at windows casino. A little over a week ago, windows casino gave her $10.00 free to play on, she hit a winning streak and won $238.00 and had met the playthrough requirements to cash out. The next day she tried to login and could'nt so she chatted with support via chat at the windows casino site and they told her they were doing some upgrades. When she was finally able to get logged in 3 days later, she only had $112.30, so she was missing $125.70
    She then chatted to support and they told her to e mail support@wincashelp.net
    so she did and she has not recieved a response back, she also e mailed tony@windowscasino.com and still has'nt recieved a response.
    Has anyone else had this problem?

    Have A Nice Day.
    Sincerely, Casinofever
    Last edited by casinofever; 16 January 2006 at 10:24 am.
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  2. #2
    casinofever is offline Public Member
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    Default Terms & Conditions Of Coupons From Windows Casino.

    My mother in law requested a cashout of $100.00 from windows casino and only got $50.00
    The terms and conditions states that as a depositing player you can only cashout 5x free chips
    winnings, since she was given $10.00, she was only eligible to cashout $50.00 and the rest was cleared from her balance and put her balance back down to $0.00 Here are the terms and conditions stated on windows banking page.

    ----------------------------------------------------------------------------------------------------

    Policy on Free chips
    Depositing players may cashout unlimited free chips at 5x chip amount up to $50 maximum, provided at least one deposit and matchplay coupon/bonus is redeemed between each free chip.

    Non depositing players are permitted one free chip cashout of up to 1x free chip amount providing all requirements are fully met. No further free chips may be cashed out unless he/she becomes a depositing player. Comp points cannot be redeemed from free chips.

    Unless otherwise stated along with the bonus offer, all free chips, cashback bonuses, deposit insurances, birthday bonuses and non-deposit bonuses etc are subject to 40x playthrough on slots with maximum cashout of 5x. Your account balance will be reduced to zero after making the withdrawal. Any real money deposits and bonuses on those real money deposits will of course remain unaffected. Any account found to have redeemed 2 or more free chip bonuses without ever making a real money deposit, is not eligible to cash out any funds derived from another free chip bonus. Free chip or bonus itself may not be withdrawn.

    Matchplay Coupons and Bonuses
    Each coupon has it's own individual wagering requirements attached. Your Playthrough Balance (in the Cashier section of the casino) shows you how much you need to wager to fully redeem your current coupon. Every time you place a bet, your Playthrough Balance will decrease by that amount. When it reaches zero you have fulfilled the wagering requirements and are free to cash out the coupon and any winnings gained according to the coupon terms and conditions. Please note that games such as roulette, baccarat, craps and blackjack are usually excluded from coupon playthrough.

    Important
    Please be sure that you read and understand each individual coupon terms before you use any coupon to avoid disappointment. For instance, it is not permitted to redeem our 2nd deposit coupon the first time you deposit, and certain coupons may be used by invitation only, so please always be careful and check with us first before redeeming a coupon if you didn't receive it from us directly. Please be sure to check our Coupon Database for terms and conditions of each individual coupon.

    Wagering requirements are doubled for players from Denmark, Germany, Israel and UK, and/or if most play through for any coupon is on Blackjack.

    If you have any questions please be sure to contact our support team for assistance, we're always here to help!
    support@wincashelp.net


    ---------------------------------------------------------------------------------------------------

    Well, I geuss that serves as a safety net to keep anyone from being able to cash out any big winnings from the casino on free coupons they give you.
    She still never found out what happened to the $125.70 that went missing, I geuss it does'nt really mater since she would have only been able to cash out $50.00 anyway.

    Have A Nice Day Y'all.
    Sincerely, Casinofever
    Casino Corral Gaming Portal


    http://www.casinocorral.com

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