APCW Audits: 400 Affiliates

APCW Audits: 400 Affiliates


Introduction: Within the past 30 days, the APCW conducted an audit of the 400 Affiliates affiliate tracking software and the Cocoa Casino player experience.


Audit: Testing was conducted by an auditor who visited Cocoa Casino via an affiliated link. There were no webmaster affiliate tracking issues.

Cocoa Casino bonuses offered:
1. 100% Bonus up to $500
2. A high roller bonus deposit $1500 get $1000 free
3. A free $10 Instant Bonus

In order to receive the bonus you must claim it in the cashier before making deposit. So if you do not want any type of bonus you have the option.

A couple of items in the promotional terms are worth mentioning:

Due to an overwhelming history of promotional abuse, players from Denmark, China, and Poland are not eligible for bonuses. Players from Bulgaria, Costa Rica, Finland, Italy, Latvia, Netherlands, Sweden and the Ukraine will be forced to abide by separate wagering requirements for offered promotions.

Players can withdraw up to $2000 per day, $4000 per week and $8000 per month.

There was a link to the full terms on the promotional page with a link back to the promotional terms on the full terms page.





Factual Notations:

• <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Casino Visited: Cocoa Casino (cocoacasino.com) <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Download or Flash: Download <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Software Platform: Rival <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Licensing Jurisdiction: Curacao, Netherland Antilles <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Connection: Cable <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Download Speed: Initial download 4 seconds, time for complete set up 4 minutes <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in" class=MsoNormal>Player Experience: See Below
• Webmaster Stats: Tracked Correctly

Auditor Questionnaire (Player Perspective) :

WAS THE DOWNLOAD AND INSTALLATION PROCESS EASY AND QUICK? Yes

WERE THERE ANY PROBLEMS WITH THE DEPOSIT? None payment via Visa

HOW FAST WAS THE DEPOSIT PROCESSED? Just a few seconds

DID YOU ENJOY THE GAMES? Slots were great

WERE THERE ANY TECHNICAL ISSUES? None, everything worked great

DID YOU CONTACT CUSTOMER SUPPORT FOR ANY REASON? No

WERE ANY BONUSES OR COMPS AWARDED TO YOU? Yes 100%

DID YOU GET THE BONUSES OR COMPS YOU THOUGHT YOU WERE SUPPOSED TO? Yes

HOW FAST DID IT TAKE TO GET YOUR BONUS? Had to claim bonus prior to making deposit

WHAT WAS YOUR OVERALL OPINION OF THIS CASINO'S ATMOSPHERE? Good casino play

WOULD YOU PLAY HERE AGAIN? Yes I would

WOULD YOU RECOMMEND THIS SITE TO YOUR FRIENDS? Yes

ANY ADDITIONAL COMMENTS OR OBSERVATIONS?
The software did not give an option for what directory to download, it defaults to C drive. I prefer a choice.
The casino default is full screen, it was easy to change, go to options on the top left of the screen and uncheck full screen.

Survey of Casino / Affiliate Program (Affiliate Perspective) :





Does your program have...

• <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l3 level1 lfo2; tab-stops: list .5in" class=MsoNormal>Minimum Affiliate Payment? $50 <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l3 level1 lfo2; tab-stops: list .5in" class=MsoNormal>Negative Carryover? No <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l3 level1 lfo2; tab-stops: list .5in" class=MsoNormal>Bundling payments? As of October 2007 we no longer bundle payments <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l3 level1 lfo2; tab-stops: list .5in" class=MsoNormal>High Roller terms? No
• Minimum player rule/Inactivity rule? No

Terms and Condition Questions...

l What happens if the player deposits at several different casinos within the affiliate program? Do they receive CPA on all?
The programs are not bundled and we don't offer CPA
l Revenue share and inactivity- is an affiliates player untagged if there is zero activity from the player?
Players are tagged for life
l What happens if there is zero new activity from the affiliate? Will they still receive rev share on old players?
Yes, we don't have any inactivity rules for affiliates or players



Additional Information...

• Do you offer Custom Landing Pages? Upon request, ask your affiliate manager

Payments and Earnings (Player / Affiliate Perspective) :





400 Affiliates Pays via...

• <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l5 level1 lfo4; tab-stops: list .5in" class=MsoNormal>CLICK2PAY <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l5 level1 lfo4; tab-stops: list .5in" class=MsoNormal>QuickTender <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l5 level1 lfo4; tab-stops: list .5in" class=MsoNormal>NETELLER <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l5 level1 lfo4; tab-stops: list .5in" class=MsoNormal>EcoCard <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l5 level1 lfo4; tab-stops: list .5in" class=MsoNormal>Moneybookers
• eWalletXpress

Player Payments Timeliness...

· The 15th of of the following month. So commissions earned in May 2009 would be paid by June 15th 2009. Preferred methods are any ewallet and not wire.




Affiliate Revenue share...

• Revenue Share: Up to 35%
  Sub-affiliates: 10%

Recent Affiliate Payments Processed...

• <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l7 level1 lfo7; tab-stops: list .5in" class=MsoNormal>09 Feb 2010 <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l7 level1 lfo7; tab-stops: list .5in" class=MsoNormal>14 Jan 2010 <LI style="LINE-HEIGHT: normal; MARGIN: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l7 level1 lfo7; tab-stops: list .5in" class=MsoNormal>16 Dec 2009
• 17 Nov 2009

400 Affiliate - Program Supplied Information:

400 Affiliates offers 35% of all the net revenue you acquire for life, plus cash for any sub-affiliates you refer. Commissions are calculated with no negative carryover and no bundling. They provide state-of-the-art, easy-to-use software, with one login for all their casinos; comprehensive statistical information on all your marketing campaigns; complete affiliate support by knowledgeable staff; online marketing resources to add to your website; and payouts credited to you by the 15th of each month. www.400affiliates.com/

PLEASE NOTE:

Certain criteria have been kept confidential to preserve the anonymity of the auditing process. Audits are conducted randomly throughout the year and
may come at any time. Any potential problems with an audit are discussed with the casino program prior to the posting of the results.

Unfortunately, the timing might be a little bad on this report, but it is what it is.

You all probably need to re-vist this report based on the following email that went out today.

Here is a copy of it.

Quote:

---

Hi everyone,

It's been a long process, but Rival and the collective
operators have come to a decision regarding the Progressive
system and deductions.

All progressive wins that were not credited to affiliates will
be calculated over March and credited as a lump sum to the
April commission payments. Effective March 1^st, 2010 for all
Rival white-label properties, progressive deductions will now
be carried forward in the case that an affiliate goes negative
from the deduction. It is necessary to carry forward
progressive deductions as it must be zero-sum to both the
operator and affiliate to make sense.

Also occurring on March 1st, all fraud charges and progressive
deductions (as mentioned above) will carry forward if an
affiliate becomes negative. Fraud charges include chargebacks
and/or processor seizures.

Detailed Description of Progressive System:
Affiliates will continue to have progressive contributions
deducted and will continue to get credit for all progressive
cash outs. Additionally, affiliates will receive credit for
any progressive wagering losses once a player's balance
reaches 10% or less of the original jackpot win amount. Any
progressive deductions will carry forward month on month if an
account shall go negative. An affiliate will participate in
the progressive deductions in the same way as an operator.
Example)
Player wins $25k jackpot
Seed is $4k
Affiliate contributes their % of each progressive wager for
all cases
Case 1:
Player cashes out $25K
Affiliate is limited to having ANW reduced by an amount up to
the seed amount so ANW is reduced by -4K
Case 2:
Player cashes out $22K and loses the remaining 3K
Affiliate gets ANW reduced by seed amount (4K) but then
increased by 3K on payout completion (10% or below) for a net
ANW of -1K
Case 3:
Player cashes out $10K and loses the remaining 15K
Affiliate gets ANW reduced by seed amount (4K) but then
increased by 15K on payout completion (10% or below) for a net
ANW of +11K
Case 4 :
Player loses the entire 25K
Affiliate gets ANW reduced by seed amount (4K) but then
increased by 25K on payout completion (10% or below) for a net
ANW of +21K
Case 5:
Player loses 10k of the 25K, he doesn't cash out
Affiliate does not have any ANW adjustment
Case 6:
Player loses 5k, cashes out 10k and has balance of $10k
Affiliate gets ANW reduced by seed amount (4k) but then
increased by 10k for a net ANW of +6k

Regards,

Jaxon

Jet Set Marketing - Affiliate Manager

www.paradise8.com

www.cocoacasino.com

---

And additionally, can anyone tell us exactly which Rivals are "White Labels" and which are not!
It's starting seem like a dog with a note in his mouth can get a Rival Casino skin and pretend to be legit!:roll:
Remember the old T.V. Show, "To Tell The Truth"?

Will the REAL RIVAL CASINOS please stand up??:lolol

Quote:

---

Originally Posted by TheCPA

Unfortunately, the timing might be a little bad on this report, but it is what it is.

You all probably need to re-vist this report based on the following email that went out today.

Here is a copy of it.



And additionally, can anyone tell us exactly which Rivals are "White Labels" and which are not!
It's starting seem like a dog with a note in his mouth can get a Rival Casino skin and pretend to be legit!:roll:
Remember the old T.V. Show, "To Tell The Truth"?

Will the REAL RIVAL CASINOS please stand up??:lolol

---

There are only two Rival Casinos that I for sure know are not "White Labels", that is Box24 Casino and Sloto'Cash Casino.

They both have their own processors and in-house support.

I just started a new thread over at Casinomeister also regarding what "White Label" Casinos really are. You might be interested in it, if so, it is HERE
____
____

Thanks Guru.
Too many white labels has always been a problem on some level or another.

It seems to be catching up with this provider as well.

While I have generally felt OK with most of the Rivals, this latest retroactive affiliate terms change appears to be very damning, IMO.

Anyone have the time to disect it for us?
Unfortunately, I don't know for sure yet, but it sure looks like a another screw job to affiliates from what I see there.:no:

PS: I'm thinking Pantasia and Superior might be "Real Casinos" also? Anyone know?

Quote:

---

Originally Posted by TheCPA

Thanks Guru.
Too many white labels has always been a problem on some level or another.

It seems to be catching up with this provider as well.

While I have generally felt OK with most of the Rivals, this latest retroactive affiliate terms change appears to be very damning, IMO.

---

I agree, I just posed another concern regarding that one over at Guard Dogs site HERE

Quote:

---

Anyone have the time to disect it for us?
Unfortunately, I don't know for sure yet, but it sure looks like a another screw job to affiliates from what I see there.:no:

PS: I'm thinking Pantasia and Superior might be "Real Casinos" also? Anyone know?

---

Pantasia and Superior and all of the rest of the Rival Casinos use the "Pantasia Processor" to process payments and are also owned by Silverstone Overseas Limited and they also use Rivals centralized support system.

If anyone does not agree with my take on Rival "White Label" Casinos, then please by all means correct me. :)
____
____

Quote:

---

Players can withdraw up to $2000 per day, $4000 per week and $8000 per month.

---

I am glad they have increased these amounts because I was totally put off a while back when I used to play at Da Vincis Gold and found I could only withdraw a maximum of $500.00 per day.

The ****** side of these limits is that high rollers are not going to like having to wait for 10 months to be paid out if they win 80K

I am not trying to knock 400 Affiliates as I do promote them and believe they are a good crowd, but they should consider increasing their withdrawal limits to cater for high rollers, or even normal players who win a large amount.