Avoid C-Planet... More Payout Complaints!

A couple of days ago I get two complaints about Rushmore and Cherry Red not paying out and customer service blowing smoke up these players for weeks. The first complaint from Cherry Red was for $250 and it was over a month after the withdrawal was initiated that he came to us for help. This player was smart. He got his $250 yesterday because he politely pestered the **** out of Rushmore customer service everyday for over a month until I believe they got sick of him and finally paid out his $250.
The other player hasn't been this lucky and unfortunately he is owed $12,000. He started his first withdrawal request on May 10th. He came to us for help on June 2nd. Now since the wonderful "New Management" :roll: came on board at C-Planet and Rushmore I haven't exactly had a stellar relationship like I did when Ben was there but I decided to try and help this player out with a simple email to an affiliate manager over there named Michael that emailed me earlier in May to ask me to "re-establish a healthy partnership" again with C-Planet and that "our processing is now good and stable for all 4 US brands" REALLY??? Is that why it takes Rushmore and Cherry Red over a month to pay players?
Okay, getting back to the player and why I made this post. So the player is owed $12,000. He has made 3 payout requests for $4000 each. He doesn't appear to be a trouble maker or bonus abuser. From what I can tell he has been very pleasant and patient with customer service. So like I said above I emailed this Michael the manager guy and damn if he isn't eager to help. Although it's Thursday and he says it will take awhile because he has a 3 day weekend starting Friday he assures me we will get some answers come Monday. In fact he goes on to say "Our players are the most important thing to us and an answer will be giving promptly, however I simply want to have all the details before contacting the player. What you've mentioned is quite a delay and does not sound like normal practice here". Wow I'm impressed. Maybe the new improved wonderfully amazing "New Management" isn't so bad after all. And then comes Monday (for Michael anyways) and I get this email from him...

Hi Rick -

Hope you're enjoying the weekend.
I've asked our support team to follow up with the player but unfortunately I can not get any further details from the operators. As we are just the marketing team, management has decided to keep distance between ourselves and direct contact with players.

Sorry I couldn't be of assistance here.

Best Regards,
Mike

Well I was having a good weekend until I got your email Mike so thanks for that. Is this something Mike apparently didn't know when he first started our conversation? The C-Planet of yesteryear loved to help me out with player issues and was NEVER separated from player issues. In fact awesome RTG groups like Mainstreet, Intertops and Affiliate Edge are very helpful when I come to them with player issues which is rare because they don't suck at paying out their valued players in a timely manor like C-Planet does.

Anyways I'm now done with my Sunday C-Planet rant. Just wanted other affiliates to know what is still going on with these casinos under the new management. I know most probably don't get complaint emails like I do so they might not be aware of this issue. And the fact that if you come to C-Planet for help in resolving player issues you won't get any. Or maybe it's just me.

Rick

Thanks for laying this out like you did BigD.

I hope this post is the kick in the ass these guys need to see that the direction they have been going these past months are just NOT gonna help them "win players and influence affiliates".

Rick
Universal4

Quote:

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management has decided to keep distance between ourselves and direct contact with players.

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My first point of contact with player issues is my affiliate managers. I have never seen, not one, unable to help and most are very prompt. This is one of the most important criteria for an affiliate. Often times the player is counting on us as a mediator.

I don't think the AM needs to directly contact the player but he can work with the casino manager on the player and affiliates behalf.

I hope this changes and thanks for letting us know

Good point Mojo, I don't know why there are a handful of programs that fail to recognize this.

(Geez, maybe they should hire Fiction's cat....)

Rick
Universal4

I just read this and you know if C Planet cared at all about your relationship with them and affiliates/players as a whole they would of replied here at least to show some sort of acknowledgment.

I guess you now know how important you are to them.

Sad

Quote:

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Originally Posted by GFPC

I just read this and you know if C Planet cared at all about your relationship with them and affiliates/players as a whole they would of replied here at least to show some sort of acknowledgment.

I guess you now know how important you are to them.

Sad

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You'd think huh? The fact is our relationship went south with C-Planet when the "New Management" came on board and started screwing over their players. I'm assuming the reason many affiliates still promote them is because they still pay their affiliates on time. They don't hear feedback from the players not getting paid like we do (again I'm assuming). So with that, here is a short list of the June 2011 players getting screwed out of their winnings by the Rushmore Group:

Dustin on June 2nd, 2011
Are these guys not paying at all or just very slow? I have 3 $4,000 withdrawls from early May that I am still waiting on. They email me periodically aplogizing for the delay, I just want to make sure it is just that a “delay” and I will receive my winnings eventually.

Jared on June 8th

Hi Rick,

Searching online the last week or two tonight was the closest I got to an answer. I am waiting on a payout from Rushmore. It was my first time with an RTG and won 3600$. I have found a lot of consistency in payout descriptions. I played the night of May 16th, finished the next morning and was amazed at a first time experience of winning so much. Then the story gets eerily consistent. About a week delay from sending in Withdraw Auth form. May 26th the “wire sent” email was finally received. I checked every 3 business days or so as I was not expecting anything other than what was told (naive first time thinking what’s said is reality) On the 7th business day after getting a confirmation that it was indeed sent the 26th of May I got the “we are sorry but like are having delays like we were BEFORE with our players but we ALWAYS PAY OUR PLAYERS eventually”. We will notify you of when the wire is sent out so you will know when to expect it.”

Then I started researching and see that 5 weeks looks pretty consistent. I didn’t know to split up deposits and I didn’t know about quick tender till after.

Here’s to hoping I “eventually” get the payout. Any advice I’ll take.

Is calling better? Online chat? Emails for hardcopy records?

Thanks for your recent post.

Jared

Rusell June 16th 2011

Message:
i too have been having trouble getting paid by rushmore casino.
although i have been in contact with them many times and they continue to assure me the funds will be \"appearing\" shortly it has been since may 4th.\"were having trouble with our credit card proccesor\"and have had to reprocess your withdrawal request . i have been approved for withdrawal twice now and still haven\'t gotten paid.i refuted the original charge after i believed they were never going to send me the money and their cc processor contacted me on a third party call with my cc company .
the result being that they would contact the casino to find out why they hadn\'t sent my winnings

Marc on June 17th 2011

Message:
Hi Rick

You and I were emailing each other two weeks ago. Question do you know if any one has got paid from cherry red or slots oasis? They still havent paid me and feel like i\'m getting the run around. Please let me know

Thanks
Marc


Dave on June 20th

i to have been bugging rushmore for over a month for my 1000 dollars.Im about ready to give up. i call every other day and get the same answer.This really turns a person off to online gaming.

Sally June 20th 2011

Message:
Please help me, I don\'t know where else to turn. I played at Rushmore casino and won $1047.00 It was approved on june 5th. I am still waiting for my money and now they are telling me that there is a delay and it will have to get reprocessed. But they can\'t and won\'t tell me when that will be. Can you please help me or point me in the right direction to someone or to an agency that oversees the online casinos and their actions.

thankyou,
sally

gary on June 24th, 2011

I’m getting same run around as jared. I requested a withdrawal june 4 for 800 dollars my very first withdrawal in 2 years playing at rushmore. I was excited. June 10 Mr. Harris e mails me saying withdrawal approved and sent to you. Please allow six to ten business days to clear. I get another e mail june 23 saying their sorry but it will be delayed. What a let down afyer being a good customer for 2 years. I didn’t do thir bonuses because it was to complicated. So I sit and wait.
A wia withdraw june 4 for 800 dollars my first ever withdraw in 2 years playing at rushmore. June 10 I got email saying withdraw approved and sent by Mr. Harris

And then there is this poor soul who has been trying to get paid since April. He just emailed me today and told me he STILL has not been paid.

Vladimir

Message:
Hi Rick
I have problem with Rushmore casino. I won a little and decide to withdraw just $260 because it free when you withdraw $250 plus with wire transfer. I was approved on April 13th. And yesterday they again sent me e-mail that again problems with third party processor and they again approved me starting May 6th and it will take 10 business days to have my winnings.
I stoped playing and still have $402 in my account and want to resume playing after receiving my money. If you want I can e-mail you all their e-mails to me, so you will have full picture.
Should I wait for my money and play with them later or just withdraw my $402 and never play at Rushmore?
Thank you in advance for your help and advice.
Best regards
Vlad

So there you have it folks. Rushmore/C-Planet June 2011 Hall of Shame. Hope this opens some affiliates eyes as to what kind of program they are promoting. I can't be sure if any of these players have been paid yet except for the last guy. I know he hasn't. But even if Rushmore has paid these people, they have been put through the ringer and most have told me they are completely turned off to online gambling thanks to the Rushmore Group.

Rick

They appeared to close my account lol. I need to check my mail but I still cant login.

Hey Diceman - they updated everyone's passwords a day or two back. If you can't log-in, then contact Ron at C-Planet with your current email address and I'm sure he'll sort that out for you.

Guys like I said its awful of them to just ignore you guys like this. I see them online all the time watching this thread and if I were you I would be sick to my stomach. Its almost like they are laughing at everyone. Just sitting in here watching the thread and not making any comments. Gross really!

Just logged in and low and behold look what I see:

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