AWA / Everest affiliates do not pay commissions

[lunaraurora]

In date December 14, 2010, one of my player, friend of mine, reported me his loss of more than 10.000 euro on my personalized casino provided by AWA/Everest affiliates program. I waited several weeks, but the control panel didn't show any updates about this player's activity, so i contacted awa support without answer, everest support without answer, finally, posting a note on the GPWA, i received an answer from Lina Yamakazi (an Everest responsible) who asked the player's username and said she would investigate about it.

After 2 days the unbelievable answer :

"I made an investigation on what is going on and the player account was withheld as our operation adjustment. AWA management reserves the right to withhold player and partner payments in accordance with #12 at https://secure.unitedpartnerprogram.com/login/support/agreement.html"

Yes it's true, they stolen my commission for more than 10.000 euro without warning for their "operation adjustment" as excuse.

The point 12 of such agreement is totally predatory and it says:

"The Partner Program is designed to reward affiliate partners to market the AWA properties and recruit new players for real money. So if an AWA Licensee is the only active player on his behalf or partner is a significant or majority portion of total earnings of a partner during any calendar month, management reserves the right to withhold payment to the player and the partner"

What is this guys? if i send to them money from 1 player or 100 or 1000 what the difference?, i think i still have the right to receive my commission, but not for them, they want money from player and they don't pay commission.. so they want all!.
I am really saddened and angry for this, in many years i never faced so unfair people like those at AWA and Everest affiliates.

I hope that my appeal will be strong for GPWA administrator, i ask help to them and i hope you could take an action against such injustice, affiliates like me and many others work hard and do not deserve to be treated like trash by such predators.
I still advertise their brands on my portal, but soon they will be moved all in the blacklist.

I close with a message for all affiliates: do not partnership with awa/everest
properties, they are not honest, they stole your money for futile reasons and they manipulate stats without your knowledge, your efforts will not be remunerated fairly.

[Dominique]

I may not understand this correctly, but it seems like they are saying you yourself are that player?

[AK]

I think from the reading they are claiming that is his only active depositing player and are withdrawing his commissions owed because of that. If that is the case I don't think that is probably cause and is theft.

Cwissy says pay the man

[ALEX777]

Another day, another greedy program ... this became normal.

Thanks for sharing this lunaraurora.

[Pam712]

Im more concerned about why these transactions didnt show up in your stats - could it be they got caught shaving big time?

[Itsik_Everest]

Dear Lunaraurora (or shall I say Maurizio from Genova, Italy?),
I have been in this industry for many years and have seen a few things, but not many of them are as ludicrous as your story.

I think that the easiest way to demonstrate why your story is fictional is to look at your post item by item:

1) You start by saying that a "friend" of yours lost 10,000 Euro in your custom casino:
An interesting statement for many reasons. The first being that the only active player on your custom casino was a certain Marizio from Genova, Italy (rings a bell?). One would say that it could be a possible coincidence that you and your friend share the same name, family name and city, but it just so happens that you both also share the same email address (which is also identical to your GPWA username) and use the exact same Neteller account to fund the casino account and to receive earnings from the affiliate program. So can we conclude that there is no "friend"??

2) The second point is regarding your "stolen" commission:
I have personally looked at all the casino activity on your casino player account. There was never any wagering activity on the account that even came close to the amounts you mentioned. On the contrary, this player (you) cashed out money in November more than was deposited, so in fact there were no commissions owed (to you).

3) As for the "predatory" clause in the AWA terms and conditions:
There is not much more to explain beyond what is written. You were the only active player on your own affiliate account and therefore violated the Terms and Conditions. What you forgot to mention is that you also have an Everest Affiliates account which is still in good standing, and on which you continue to earn regularly based on what seems to be genuine activity. When our Operations department discovered your fraud they simply removed the player account from your affiliate account. They didn't ban your player account, they didn't ban your AWA affiliate account and they didn't touch your Everest Affiliates account. They simply stopped you from continuing to breach our terms and Conditions without penalizing you.

To conclude:
This is not a case of a stolen commission, a predatory program or removing stats. This is a simple case of an affiliate that became extremely comfortable getting a commission over his own play. We have tried to resolve this over email with the affiliate, however it seems like he will not let the facts confuse him and is willing to lie to make a few more bucks.

I am more than willing to provide additional details to GPWA or the forum moderator.

Have a good weekend,

Itsik Akiva
Affiliate Business development manager - Everest Affiliates

[lunaraurora]

Yes my name is well written, and seems you are good to circumvent your fraud attitude, in fact that's not the only account i have with awa everest and that's (my friend that play through my account or me if you prefer) is not the only player i send to your properties, i don't understand why it shoud not be considered as player right now, i always received commission from the start of the activity, and now that you have to pay high, after 3 years that you receive money from that account, you come out with terms as excuse for not paying.
You call it ludicrous story, i call it fraud predatory.

[gocasinos]

If you were to remove a player from the stats, whether for fair reason or not, then it is probably a good idea to notify the affiliate to avoid these type of situations arising. I understand you say you tried to resolve this with the affiliate prior to him posting this story, but there is just something that makes me really uncomfortable about programs removing players from stats for whatever reason.

[universal4]

I also agree that any time a player is removed from the stats for any reason the affiliate should be notified.

Lunalaura, if you allowed a player to play through your account, and your personal account is signed up through your own affiliate link then I totally understand them removing this player from your stats.

If that player played through their own account but was signed up under your affitiate tag then I would side with you.

Rick
Universal4

[Itsik_Everest]

So, in fact you admit to violating not only the affiliate terms but also the player terms and conditions by allowing the so callled friend to play, deposit and withdraw funds on a permanent basis through a casino account that does not belong to him.

You mentioned that for a long time you were paid commission on the activity from this account, and you are right - it took us way too long to catch this and by the time we did you became too comfortable with your little "money back" scheme. So comfortable that you still can't understand what is wrong with it.

On the question of why it is not allowed to play under your own account:
as stated in our T&C (they have not changed in years) the purpose of an affiliate account is to drive activity to the operator. If some of the activity is coming from the affiliate himslef we can definitely accept that, but when ALL the activity to the property is coming from the affiliate and there is no new marketing activity this is not acceptable. In your case you were the only active account and we didn't see any attempt to market the propety. In fact, In the past 12 months you were the only player in the account and there was only 1 download registered in your stats ( from late November 2010).

I would like to clarify that there is a complete operational and financial separation between our affiliate programs - AWA and Everest Affiliates, including different T&C. As I mentioned earlier, your Everest Affiliates account was not impacted and you have continued to earn regardless of your actions on AWA.

BTW, I took another look at the player account and came up with another interesting thing - in the full month prior to the decision to remove the player account it had 0 activity. By 0 I mean that player/affiliate didn't even login to this player account let along lost any money. I hope this clarifies that this action was not taken in order to avoid paying any commission.

Thanks
Itsik

[universal4]

In fact........there was only 1 download registered in your stats ( from late November 2010).

This point in and of itself should NOT be the determining factor.

If there is traffic being sent to the property, and the property is NOT converting that traffic, the affiliate is still attempting to do their job of sending traffic to the property.

I understand the case above has other determining factors, but wanted to point out I disagreed with that ONE point being the determining factor, and hope you understand my point.

Rick
Universal4

[lunaraurora]

Note that all the commissions gained from that player (me if you prefer) has always been loss in my casino, including rare won ..always re-played, and i think they ever keeped on the player account because of their profits. Basically they had a great profits from my "own" player activity. I made many operations for many thousand $ in my neteller account sent to AWA.
.. but.. wait a moment... what a perfect moment for pull out pathetic terms and bizarre violations yes! now that we have to pay commission for 10k, better we don't pay, it's the perfect time to mention terms ..all money for us are better!

For this funny person, this is a lucrative story