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  1. #1
    mariusrec's Avatar
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    Angry Bet-at-home affiliate account closed with no valid explanation

    Just want to share my recent experience with the bet-at-home affiliate program and why affiliate should avoid promoting them.

    Everything began a few week ago when I received an e-mail from the bet-at-home affiliate team with the following message:

    Hello Mr. -----,

    Please be informed that during a routine inspection of your affiliate account we could determine that you worked against our terms and conditions. Please find the relevant part below:

    4. Responsibilities and Obligations of the Partner

    i. bet-at-home.com reserves the right to withhold all commission payments to which the Partner would otherwise have been entitled to if bet-at-home.com determines in its sole discretion, that

    2. the Partner Registering as a player or making deposits directly or indirectly to any player account through his tracking links for its own personal use and/or of other third parties, or in any other way attempt to artificially increase the commission payable or to otherwise defraud the Company. Violation of this provision shall be deemed to be fraud.

    Therefore we have closed your account and we will withhold all commissions according to our terms and conditions.

    If you have any further questions please do not hesitate to contact us.

    Best regards
    Your bet-at-home com Affiliate Team

    After that e-mail I tried to log into my bet-at-home affiliate account and sure enough, it had been closed. So, I replied back to see what had happened being sure that it must have been some kind of mistake. I work with a lot of gaming affiliate programs and I have never had any issues before in more than 4 years of activity.

    After a few more back and forth e-mails which generally revolved around the subject of bet-at-home requesting that I explain my situation they eventually informed me that their decision if final and they will not reopen my account.

    In all my discussion with them I have been very cooperative and open but they kept on asking me to explain my situation which I did twice. I tested a few bet-at-home affiliate link on one of my websites and players signed up (I can't see how I might explain it better than that). The site on which I promoted them was smart-betting com and I can't see how we could have broken their terms and conditions.

    In one of their e-mail they stated the following:

    Please be informed that during a routine inspection of your affiliate account our fraud-department could determine that your users show similarities in registration and betting behavior.
    Therefore our fraud-department decided to close your account according to our terms and conditions. We assume that you tried to increase your commission.

    I simply cannot understand that explanation, and it is not a valid one.

    They have given me the option of opening a new account and starting from 0, but is that even an option anyone would even consider given that they have closed my first account.

    So that is about it.
    If you are a bet-at-home affiliate I'd suggest you be careful.
    Also the other thread here on gpwa regarding their T&C, let's you know that they aren't as trustworthy as they might appear.

    Since this is my first bad experience with an i-gaming affiliate in more than 4 years I'd like to know what other older affiliates might think of this.

  2. #2
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    <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Normale Tabelle"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Hi Marius,

    as you already wrote in your post, we discussed our decision with you in several emails but still we also want to give you some feedback here in the GPWA forum, as it is ok for us to explain the situation once again also in public. We cooperate with numerous affiliates from all over the world and one of our main principles in our work with affiliates is a clear and structured communication. Kindly be advised that it is never our intention to close affiliate accounts on purpose, as this is definitely not the aim of an affiliate marketing campaign, where the promotion of a brand through various websites is the name of the game. A closed account is not very efficient to reach this goal. Nevertheless specific marketing campaigns and activities, which artificially increase the commission, are also not the expected way of an affiliate partnership and are therefore against our general terms and conditions.

    However, we always evaluate cases, where we assume that the rules of the partnership are ignored, very carefully. On the one hand we listen to the opinion of our IT department and on the other hand we always want to hear the explanation of the affiliate. At the end we try to find a positive solution for both parties in every case. This can i.e. be the opening of a new account and be sure we would really look forward, if you would decide for this!

    Regards, Laura

  3. #3
    mariusrec's Avatar
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    Hi Laura,

    Can you please let me know what exactly do you mean by the following:

    specific marketing campaigns and activities, which artificially increase the commission, are also not the expected way of an affiliate partnership and are therefore against our general terms and conditions.


    The terms and conditions were never broken and that is why I find your decision as a shock, coming from nowhere. As you can see I am very cooperative in this issue and very public, but for the bet-at-home team not to give me a clear explanation as to why they closed my affiliate account is unacceptable.

    We have promoted bet-at-home on the before mentioned site in the right side bar and a few context links, and I don't see how that can ever be a breach of the terms and conditions. Furthermore, the site on which we promoted bet-at-home is a trusted authority site, generating quality traffic for our top affiliate programs.

    And finally, why would I even consider opening another affiliate account, because the results would be the same, I would test a few placements for the bet-at-home links, and when commission is generated you would close my account.

    One more thing that struck me in this situation is that we haven't even generated any significant commission for bet-at-home, and that is what let me to believe that your decision must have been a mistake.
    Last edited by mariusrec; 24 March 2011 at 2:49 am.

  4. #4
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    AK
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    Are you on CPA or Net Loss ?

  5. #5
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    Quote Originally Posted by AK View Post
    Are you on CPA or Net Loss ?
    Net Loss

  6. #6
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    Being involved in the IT Industry for more than 15 years I have a little trouble understanding why the IT department is making customer service or affiliate relations decisions.

    Having the IT dept supplying you with data related to activities I understand, but not actually making recommendations as to when affiliate accounts should be closed.

    If the affiliate himself had created these accounts I do understand the reasoning for the issue, however as the affiliate stated these accounts were used for testing etc I do not see why an agreement could not have been reached.

    On the surface it does appear the affiliate is trying to be reasonable and work out a solution.

    Rick
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    If an affiliate program is not small affiliate friendly (especially small US Affiliate), then they are NOT Affiliate Friendly!

  7. #7
    casinoimo is offline Public Member
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    Anyone received february commission? I´m still waiting..

  8. #8
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    <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Normale Tabelle"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> Hi all and sorry for my delayed answer - I just didn't find the time yet to write you personal answers to your questions but I hope I can clear up some things with this reply.

    First of all I would like to get back to mariusrec. As I didn't find your email address here in your GPWA profil, I would kindly ask you to send me a personal message or an email to bognar@bet-at-home.com with your contact details, either with your full name, email address or affiliate ID. I will once again consult all responsible departments, which were included in this decision and I will personally look through all the details of your termination. I totally agree with universal4, that you are ready and willing to get a proper explanation and be sure so am I.

    Universal4, regarding your question about the term IT department, which I used also in my previous message, I'm sorry if I troubled some misunderstandings but within my work I summarize with this term several different departments, which work in the online marketing, IT support, fraud detection, CRM, etc. Sorry for not being very precise. Within the termination process the affiliate team always consults i.e. the responsible country managers for geospecific information, the IT support for computer based data and the fraud detection department for user specific information. I hope I could explain my way of thinking a little bit better

    And casinoimo: Could you also provide me with your contact details, full name, email address or affiliate ID (just send me a personal message or an email to bognar@bet-at-home.com) I will check the previous and current payout lists and get you an update.

    And if anyone else needs some information about the bet-at-home.com affiliate program simply get in touch with me!

    Regards,
    Laura

  9. #9
    mariusrec's Avatar
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    Here is another inconclusive e-mail I received from the bet-at-home affiliate team :

    Hello Mr. -----,

    According your message in the GPWA forum, we want to clarify this issue with all details.

    Please find your account details below:

    · 194 referred customers

    · 186 of your referred customers have an @yahoo com e-mail address

    · 142 depositing accounts

    · 138 of 142 customers did not deposit any amount after the maximum bonus was reached (exactly the same betting behaviour)

    · 42 of 43 customers, registered in 2011 have the same Provider - Orange Romania – IP Address

    · Further 43 of 43 customers in 2011 have the same e-mail registration style – Examples:

    Maximilian Mustermann --> maxmust@yahoo com
    Benjamin Sample --> bensamp@yahoo com
    Johann Testregistration --> johatest@yahoo com

    · 43 of 43 depositing customers used a credit card of the same Bank: “ING Romania”

    All these similarities can´t be a result of a marketing campaign in accordance with our Terms and Conditions.

    Best regards

    Your bet-at-home.com Affiliate Team

    affiliate en @ bet-at-home com
    http : // www bet-at-home com

    Let's look at some of the reasons stated in the email :

    186 of your referred customers have an @yahoo com e-mail address
    I see absolutely nothing wrong with that. I have an yahoo e-mail address as well and use it for registration at various online betting companies, and I'm sure other GPWA members have yahoo email addresses and use them in similar fashion.


    138 of 142 customers did not deposit any amount after the maximum bonus was reached (exactly the same betting behaviour)
    Again I see no problem with that. (unless we would have been on a CPA deal, which we are not)


    42 of 43 customers, registered in 2011 have the same Provider - Orange Romania – IP Address
    Nothing wrong here again.


    Further 43 of 43 customers in 2011 have the same e-mail registration style – Examples:

    Maximilian Mustermann --> maxmust@yahoo com
    Benjamin Sample --> bensamp@yahoo com
    Johann Testregistration --> johatest@yahoo com
    If my name were John Doe, I would probably go for a johndoe @ yahoo com email address to, so again I see nothing wrong there.


    43 of 43 depositing customers used a credit card of the same Bank: “ING Romania”
    I believe ING Romania has issued a lot of credit cards as they have been promoting their credit cards quite intensively on the romanian marketing, and from all of those cards issued, 43 happened to also register to bet-at-home. I find this reason to be ridiculous.


    I'm afraid that I have to ask again, where exactly did I break the terms and condition ?
    For some reason you keep avoiding this.

    Also, in the last paragraph you stated :

    All these similarities can´t be a result of a marketing campaign in accordance with our Terms and Conditions.
    This along this not proving a clear answer clearly indicates that you closed my affiliate account based on an assumption rather than on facts.

    I would also like to add one more comment in regard to the new data you provided in the last e-mail. From my 4 years experience in this industry, I could gather that what happened is that people started signing up and taking advantage of your bonus offer. But unless we would have been on a CPA deal or all the accounts created were actually linked only to one individual, I see nothing wrong with that.Since we are on a net revenue deal which basically represents (taken from the affiliate bet-at-home terms and conditions) Gross Revenue - Chargeback – Bonus – Taxes – Betting Fees = NET REVENUE , why would there be any problems with the very same reasons you stated above.

    Furthermore, some of the reasons stated in recent e-mails contradicts with another statement in a past e-mail where you stated the following

    Please be informed that during a routine inspection of your affiliate account our fraud-department could determine that your users show similarities in registration and betting behavior.
    Therefore our fraud-department decided to close your account according to our terms and conditions. We assume that you tried to increase your commission.
    You assumed (which is wrong, because in this industry we don't like to work on assumption but rather on facts) that I tried to increase my commission. What lead you to that assumption, since we were actually losing commission on the basis that a part of our referred players were only profiting on the bonus.

    I feel that I have been more than open in this issue and the fact remains that you closed my account with no valid explanation, and instead of acknowledging and correcting your mistake, you continued to offend me and my team.


    Since you have showed a high degree of inexperience in this issue, I'll take it upon my shoulders to give you some advice and show you how you should have approached this issue. (other new affiliate manager might have something to learn from this)

    You should have started by sending me an e-mail which went something along the lines of :

    Hi Marius,

    We recently went through your affiliate account with us and found that the quality of traffic isn't exactly at the standard that we are aiming for.

    Would you mind contacting me with you skype address so we can talk this further.

    Looking forward to discussing with you.

    Best regards,
    [Affiliate manager name]

    Also it is important to add a name in the signature, not a standard "bet-at-home affiliate team" because I want to know who I'm talking so I can correlate this bad experience to the actual individuals that took the decision rather than the brand itself, so that in the future when new affiliate managers step in I know that there is potential to work with that brand again.

  10. #10
    mariusrec's Avatar
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    A few days ago I received the following e-mail.

    Hello Mr. Wender,

    According your message in the GPWA forum, we want to clarify this issue with all details.

    Please find your account details below:

    · 194 referred customers

    · 186 of your referred customers have an @yahoo com e-mail address

    · 142 depositing accounts

    · 138 of 142 customers did not deposit any amount after the maximum bonus was reached (exactly the same betting behaviour)

    · 42 of 43 customers, registered in 2011 have the same Provider - Orange Romania – IP Address

    · Further 43 of 43 customers in 2011 have the same e-mail registration style – Examples:

    Maximilian Mustermann --> maxmust @ yahoo com
    Benjamin Sample --> bensamp @ yahoo com
    Johann Testregistration --> johatest @ yahoo com

    · 43 of 43 depositing customers used a credit card of the same Bank: “ING Romania”

    All these similarities can´t be a result of a marketing campaign in accordance with our Terms and Conditions.

    Best regards

    Your bet-at-home com Affiliate Team

    affiliate en @ bet-at-home com
    http : // www bet-at-home com
    First of all I'd like to note that I received this message after I decided to create a thread here on GPWA, as stated in the e-mail. This illustrates how bet-at-home treats their affiliates. In our previous e-mail exchanges we were never given any information and after I created this thread we received the above e-mail.

    Now let's take a look at some of the reasons stated in the e-mail.

    186 of your referred customers have an @yahoo com e-mail address
    I don't understand why the "bet-at-home affiliate team" included this in the e-mail, because if this is one of the reasons why my affiliate account was closed, it is simply absurd. I have an yahoo e-mail address and use it to register at different online gambling companies and I'm sure other gpwa member have yahoo e-mail addresses and use them in a similar way.

    138 of 142 customers did not deposit any amount after the maximum bonus was reached (exactly the same betting behaviour)
    Again I see nothing wrong with his, as far as closing our affiliate account goes. Of course it doesn't make us the happiest affiliates out there as were are not generating the commission we would like to, but I don't see that as a reason for closing our affiliate account.

    42 of 43 customers, registered in 2011 have the same Provider - Orange Romania – IP Address
    Again I see nothing wrong with this. I don't even understand why it is included.

    Further 43 of 43 customers in 2011 have the same e-mail registration style – Examples:

    Maximilian Mustermann --> maxmust @ yahoo com
    Benjamin Sample -->bensamp @ yahoo com
    Johann Testregistration --> johatest @ yahoo com
    If my name where John Doe, I'd probably go for a johndoe @ yahoo com e-mail address.

    43 of 43 depositing customers used a credit card of the same Bank: “ING Romania”
    Again, a rather absurd reason here. Referred customers had credit cards from ING Romania, hence I should have my affiliate account closed.

    And the closing line said it all:

    All these similarities can´t be a result of a marketing campaign in accordance with our Terms and Conditions.
    The above line clearly illustrates how the "bet-at-home affiliate team" are assuming that I ran a marketing campaign that was not in accordance with their terms and conditions, but they fail to state exactly how I broke their terms and condition.

    Now, what I can gather from this new information provided, is that a group of my referred players took advantage of the free bet that bet-at-home offers. (the 43 customers) But unless all those account are related to one person, I see no problem with that. Further more why was my affiliate account closed ? If I were on CPA, the suspicions might have needed further investigation, but since I am on net revenue I simply can't understand bet-at-home's decision.

    I believe it is clear that the "bet-at-home affiliate team" has made a mistake here, but instead of correcting their mistake they decided to go on and further offend me and my team with statements like

    specific marketing campaigns and activities, which artificially increase the commission, are also not the expected way of an affiliate partnership and are therefore against our general terms and conditions.
    which basically accuses us of something we didn't do; and when I asked here in the forum what exactly does that mean, I got no answer.

    Also the "bet-at-home affiliate team" should learn to include a real name in the signature of their e-mails, because we affiliates like to know who we are talking to, as we like to associate this mistake with the person(s) who made it and not the brand.

    Still, can the "bet-at-home affiliate team" give me a valid reason as to why my affiliate account was closed ?

    (Note to admin: I already posted a reply a few days ago, and when I hit the submit reply button I got the message that the reply needed to first be approved by a moderator, but since I can't see my reply approved, I decided to write this reply instead.The other reply can be deleted.)

  11. #11
    Laura_Bognar's Avatar
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    Morning mariusrec!

    Without going into the details I just want to note that acctually I didn't get an email or a personal message with your contact details and still, I really wanted to give you a clear explanation of the situation, therefore I hope you can see that we do care about our affiliates and that we really want a positive relation and solution, if there are disagreements. So I started to search for you and discussed your case once again with my team. The explanation we sent via email is a summary of our discussing results. And these results unfortunately lead once again to the decision that your account will stay inactive. The termination is not based on one of the mentioned facts but on the sum of all inconsistencies of your affiliate account. We are sorry to say this but the termination of the discussed affiliate account is final but please keep in mind that we are at your's disposal if you decide to restart a partnership.

    Yours Laura

  12. #12
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    Quote Originally Posted by Laura_Bognar View Post
    Morning mariusrec!

    Without going into the details I just want to note that acctually I didn't get an email or a personal message with your contact details and still, I really wanted to give you a clear explanation of the situation, therefore I hope you can see that we do care about our affiliates and that we really want a positive relation and solution, if there are disagreements. So I started to search for you and discussed your case once again with my team. The explanation we sent via email is a summary of our discussing results. And these results unfortunately lead once again to the decision that your account will stay inactive. The termination is not based on one of the mentioned facts but on the sum of all inconsistencies of your affiliate account. We are sorry to say this but the termination of the discussed affiliate account is final but please keep in mind that we are at your's disposal if you decide to restart a partnership.

    Yours Laura
    Hi Laura,

    First of all, I wrote some a post here on this thread which I see was deleted.
    Did you delete my post ?

    Second, what results "lead once again to the decision that my account will stay inactive"?
    What exactly are the "inconsistencies of my affiliate account" ?

    You refuse to give me a straight answer. I believe it is clear that you made a mistake.

  13. #13
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    Here is my experience with Bet-at-home: I am happy to be able to post my issue and hope that someone will be able to give me advice on this matter.
    Yesterday Bet-at-home blocked my account after receiving my card and ID copies.
    My username and accountname were different though because I was afraid that my name would be revealed somewhere. This is how it all started. On Thursday I played some slotgames. End of the evening I requested a payout of 200 euro's (balance of my betting account). This was unsuccessful, and the day after (on Friday) I received an email to send my documents(ID and bank card) in order for the payout to be processed.

    On Saturday I played again. I did not use the 200 euro's (from my betting account) but paid again from my card. Then I got won 100 euro's and put that aside as well and then put even more money from my bank account. My betting account balance remained 300 euro's because I did not touch that, but used money from my bank account again (big mistake). The next day, on Sunday I sent my documentation (my ID and corresponding bank card), expecting not to have a problem.

    After that bet-at-home blocked my account. First they said it is because I used different data. I used different data because I was afraid my personal details would be revealed somewhere on the site. However my email corresponded to my bank card and ID.

    Usually I receive only very short auto-reply messages from them. After that they said that they blocked it because the same card number was used for four accounts! Well my boyfriend had his, true, and he used my card. But all that really doesn't matter. Unfortunately I did not know that I cannot choose to give people permission to play with my card, and my money. They can block my account for all I really care, I am not interested in playing again. However what bothers me most (and this is the real catch), is that they took the money from my direction, but blocked the other way. They were accepting all the payments I made to them on last Thursday and Saturday, while blocking the other way around. That way I kept playing (thinking that I will be paid out 300 euro's. I even sent an email tonight that I am willing to come to Zagreb (Croatia), to speak with a representative in person. So that they can see that a normal person is on the other side, and that I want to resolve everything in a fair manner. I have never felt so deceived as I feel at this moment. It is not even about the amount of money, but it's a matter of principle. I would not like for anyone to get away with this. They probably expect that I will give up eventually and that is what they hope for. Probably I am not the first case. In case their ''rulebook'' states that they are allowed to keep the payout, but then my request would be that they return the money I was paying on Thursday and Saturday with. I have told them this in several emails.
    Please can anyone advise me what to do. I would be much easier for me to elaborate.
    I have tried solving this matter directly with Bet-at-home, however, I am not even a tiny step further. I have tried e-mails, chat (got very silly answers, not really response, probably auto-generated, even though it states that it is a ''live person chat'') and none have provoked a decent answer. And the answer I am looking for... is why, if ''I violated their terms'', why was I able to play for quite some time and make transactions towards them, but they blocked payout to me.

    Regards,

    Angry

  14. #14
    Laura_Bognar's Avatar
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    Hi Angry2,

    Thank you for your post! I also received your email regarding this and I promis that I will take care that someone from our service team will get in contact with you, as this is a topic regarding your player and not an affiliate account. Nevertheless I will support you in finding a solution. I got your personal email adress as well so I will keep you up to date via mail. I'm sure we can sort this out as fast as possible!

    Regards, Laura!

  15. #15
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    <table class="cf gJ" cellpadding="0"><tbody><tr><td class="gF gK"><table class="cf ix" cellpadding="0"><tbody><tr><td>Laura Bognar

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    </td></tr></tbody></table> Hello Ms. Omerovic,

    After consulting my colleagues within the service and the verification team, I can only forward the information that you already have received a detailed description of the case and a detailed explanation of the decision of Bet at Home. As it is clarified in the General Terms and Conditions of Bet at Home within article C. Betting Procedure (via Internet), paragraph 4. In the case of incorrect data bet-at-home reserves the right, to exclude the users from participating in the offer and to refuse possible winnings.

    Best regards
    Laura Bognar

  16. #16
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    Hello Angry2,

    As I explained in a previous mail,
    I’m part of the affiliate department of bet-at-home.com and therefore I don’t have an insight in the transactions of player accounts or player activities, as far as they are not our affiliate partners or referred by one of our partners. Therefore I unfortunately only can forward you the information, which I get from the responsible departments. In any case please be informed that this information you received in the previous message is the detailed explanation of the decision regarding your player account and I would ask you to contact our service department once again, if there still are questions about your player account.

    Regards, Laura

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    Still, may I receive an explanation why my affiliate account was closed ?

    It has been more than two weeks, and still no answer.

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    Hi Mariusrec,

    as I already wrote in the previous posts from our point of view the termination of your affiliate account is no longer a point of discussion, as we also already mentioned in our mail to your personal emailadress on the 24th of March, where we once again explained our desicion. We would kindly ask you to accept this determination. Regards, Laura

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    Hi Laura,

    Please let me know where exactly did I break the affiliate T&C.I simply want to know what exactly did I do wrong in order for you to take such a drastic decision.

    I wrote a post about the e-mail you sent me on the 24th of March but I see it has been deleted.

    I'm still looking for the "bet-at-home affiliate team" to acknowledge that they made a mistake.Writing that my affiliate account is "no longer a point of discussion" and that I should "accept this determination" is no way to handle this issue.

    I'm still waiting for an answer.

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    Unfortunately, it seems that more and more affiliate programs take whatever action is necessary to bump up their numbers.... - I definately see a pattern here ever since the bewinners-fiasco...

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