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  1. #41
    xecutable's Avatar
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    Well this is now troublesome.

    First and FOREMOST, IT'S OCTOBER 3rd 2017. The letter from before clearly stated October 2nd 12 BST.

    Second, now you are liable for what a random twitter account can say and/or link towards you.

    HELLO bet365 STAFF, we cannot control what other people do and link.
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  3. #42
    Geonova is offline Public Member
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    6th day now and my account is still suspended, bet365 affilates have become very unserious as an affilliate partner.
    There exist sports betting affillates that are much better than bet365 now.

  4. #43
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    Are you in contact with someone?
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  5. #44
    loucosporapostas is offline Private Member
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    bet365 register news users in suspension period?

  6. #45
    Geonova is offline Public Member
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    Quote Originally Posted by xecutable View Post
    Are you in contact with someone?

    Yes, of course.

  7. #46
    Geonova is offline Public Member
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    8th day now with suspended account.

    My affiliate manager suspended my account and left the office for 10 days without leaving any kind of information.
    I contacted another affiliate manager but he also doesn' answer blocking affilates from proceed a withdrawl for the month of September.

    Seems that bet365 affiliates doesn't care to open the accounts after they suspended them.
    They are becoming one of the worst affilliate programms.



  8. #47
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    I'd raise this to higher instance, and give them a call. In fact I'd burn down that phone from calls, if it was about my money. Complying or not, suspended or not you are bound to receive your money FROM THE PREVIOUS MONTH, when this was still not around.
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  10. #48
    Geonova is offline Public Member
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    Yesterday evening my account re-opened again. This was reached by contacting anoter affilate manager since my is out of the office. This happend randomly.

    But there are still issues. The revenue from 29-09 to 05-10 was set to 0. It is not like James Woods said that he comissions wouldn't be set to 0 for 99% of the affiliate accounts.

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  12. #49
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    Question that as well. Maybe everything goes automatic and they need to manually adjust it etc. One certainly wishes they would have done this in a smoother way.
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  13. #50
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    Is not automatic, i had the account suspended from Friday to Monday and mine was not set to zero, at least check if had to be negative balance for these days

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  15. #51
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    Popups with Bet365 main page are still allowed?

  16. #52
    Geonova is offline Public Member
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    One update for today.

    I received one e-mail today and they informed me that my commission from 29-09 till 05-10 is set to zero.
    And i didn't had a negative balance.

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  18. #53
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    Quote Originally Posted by Geonova View Post
    One update for today.

    I received one e-mail today and they informed me that my commission from 29-09 till 05-10 is set to zero.
    And i didn't had a negative balance.
    Did they give you an explanation as to why they did this to your affiliate account, please?

    Hopefully, you will get this all sorted out very soon with them.

    I'm sure there must just be a very big misunderstanding here.

  19. #54
    Geonova is offline Public Member
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    Don't think that there is a misunderstanding. It is a profit for them if them keep some of my revenue.

    As an explanation they give to me that a had a link '100€ - free cash' - cause when you deposit 100€ you get 100€ more - but this link had nothing to do with UK account, so they can't give good reason. They just try to find a reason even if the reason is not valid, to keep some revenue.

  20. #55
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    Just quickly want to share my experience. I currently have my account suspended due to my own stupidity and not correctly reading the compliance ( I did not provide my website used to promote )

    I received a response from both James and Karl within 15 minutes of my initial panicked email.

    I have received assurances regarding my account that it has been suspended for time being and will be looked into in due course. Bet 365 have a duty to respond to the people who have complied correctly and it's likely that anyone with an issue has made a mistake similar to my own.

    For anyone in the same position as myself. Please be patient - there is a lot going on at the moment and this is a transitional period for affiliates where we must help Bet365 by ensuring we are compliant to all UK gambling commission rules.

    Bet 365 are by no means 'cheaters' and have always been prompt and respectful to all concerns.

    Good luck everyone with getting accounts back to normal!

    Kind Regards,
    Nathan

  21. #56
    Geonova is offline Public Member
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    It is great that they respond to your issue very quick.

    But because they didn't cheat from you it doesn't mean that they are not cheaters.
    They have keep revenue from other affiliate accounts.

    Quote Originally Posted by gotguanxi View Post
    Just quickly want to share my experience. I currently have my account suspended due to my own stupidity and not correctly reading the compliance ( I did not provide my website used to promote )

    I received a response from both James and Karl within 15 minutes of my initial panicked email.

    I have received assurances regarding my account that it has been suspended for time being and will be looked into in due course. Bet 365 have a duty to respond to the people who have complied correctly and it's likely that anyone with an issue has made a mistake similar to my own.

    For anyone in the same position as myself. Please be patient - there is a lot going on at the moment and this is a transitional period for affiliates where we must help Bet365 by ensuring we are compliant to all UK gambling commission rules.

    Bet 365 are by no means 'cheaters' and have always been prompt and respectful to all concerns.

    Good luck everyone with getting accounts back to normal!

    Kind Regards,
    Nathan

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  23. #57
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    I can kind of see where they're coming from with this, although to 0% you may be a touch extreme. Essentially with the new offer bonus you need to be careful to make it clear that it's free bet credits not cash. Could be the reason behind the issue.

    Quote Originally Posted by Geonova View Post
    Don't think that there is a misunderstanding. It is a profit for them if them keep some of my revenue.

    As an explanation they give to me that a had a link '100€ - free cash' - cause when you deposit 100€ you get 100€ more - but this link had nothing to do with UK account, so they can't give good reason. They just try to find a reason even if the reason is not valid, to keep some revenue.

  24. #58
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    Are there any updates? This has become funny... still locked two months now and I only have cypriot/greek audience.
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