BetMGM hit with $3.2 million lawsuit for online casino glitch

[The Buzz]

A Michigan resident is suing BetMGM for $3.2 million after her account was frozen and she was unable to withdraw her winnings from the company's online gaming app.

According to the lawsuit, BetMGM only allowed Jacqueline Davis to cash out $100,000 before declaring that a game had malfunctioned and the remainder of her winnings would be null and void.

BetMGM is a joint effort between MGM Resorts International and Entain (formerly GVC Holdings).

From CardsChat:

Davis successfully withdrew $100,000 of her winnings at the end of March when she visited MGM Grand Detroit in person, after playing the site’s “Luck o’ the Irish” game for five straight days in March. However, Davis then discovered that her account, which still contained roughly $3.18 million, had been frozen.

According to a copy of the complaint obtained by PlayMichigan, BetMGM allegedly contacted her in April, asserting that the game had malfunctioned and that her earlier winnings were null and void.

According to Fox 2 Detroit, which broke the story of Davis’s dispute with BetMGM, she deposited $50 on March 18, and her first wager on the St. Patrick’s Day-themed game was for $4.50. She repeatedly increased her wager after logging numerous large wins and was soon wagering $5,000 per bet, the maximum allowed in the game.

Davis was up to more than $11 million at her highest point, but stopped after dropping to a little above $3.2 million. During the five days that she played the game, she gambled around-the-clock. “Who sleeps when they’re winning money?” she reportedly asked a Fox 2 Detroit writer.

MGM Grand paid Davis her initial $100,000 withdrawal request, then later notified her that she wouldn’t receive the majority of her winnings. That led to her retaining a lawyer who stated that BetMGM offered Davis a one-sided settlement: She could keep the $100,000, but only if she signed a confidentiality agreement about the supposed glitch that occurred.

Read more here: https://www.cardschat.com/news/michi...nnings-101757/

[PROFRBcom]

This is why I laugh at all the champions of "regulated" and "legal" casinos and poker and sports betting because it is all so CLEAN! And players are so SAFE and PROTECTED from "shady offshore operators"!

[Former Member 14]

Of course no problem with the lady losing 7.2Million @ $5,000 per spin.

(formerly GVC Holdings)

That pretty much sums up the outright theft, right there.

[Triple7]

This is damaging the image of the gambling industry and supporting the view that many people have. If you're losing, everything is ok, but as soon as you're winning, the casino is trying to look for a reason to not pay. just like in the case between mister Green and Betfred.

[Pokerface]

Crazy! Some of these casinos have very flexible rules depending on who is benefiting form the rules.

[PROFRBcom]

This is damaging the image of the gambling industry and supporting the view that many people have. If you're losing, everything is ok, but as soon as you're winning, the casino is trying to look for a reason to not pay. just like in the case between mister Green and Betfred.

Or the "edge sorting" scandal Phil Ivey was involved in where he had to give the money back after the casinos bent over backwards to accommodate his very specific requests (because they thought he would lose millions to them).