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  1. #1
    kasyno24news's Avatar
    kasyno24news is offline Public Member
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    Default Betsson Group - stats error

    Hello,

    I dont have statistics for several days, last update on December 4.

    do you have the same problem? what is going on?

  2. #2
    Toni is offline Public Member
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    Default

    same problem. Maybe they are working on it.

  3. #3
    Jambo is offline Private Member
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    Its a general issue. They are working on it and it should be fixed by tomorrow.
    https://www.yourpokerdream.com/

    - Contact us if you are looking for fantastic Sub-Affiliate Deals at GGPoker/Natural8/iPoker/Unibet or the WPN Network-

  4. #4
    vamius is offline Public Member
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    I see some stats now but they seem to be messed up. Total deposits show 6 EUR, but Gamewin Total over 2000 EUR.

    Btw, since i am still new with their affiliate program, can some explain me the difference between the "Net revenue Total" and "Income"?

    Gamewin total: 2000 EUR
    Costs total: 1500 EUR
    Net revenue total: 600 EUR
    Income: 0 EUR

    So in this example, is Net revenue the amount that will be paid to me or do i get paid only a percentage of it?

  5. #5
    Jambo is offline Private Member
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    Income is important for you. You receive a percentage of Total Net Revenue.
    https://www.yourpokerdream.com/

    - Contact us if you are looking for fantastic Sub-Affiliate Deals at GGPoker/Natural8/iPoker/Unibet or the WPN Network-

  6. #6
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Quote Originally Posted by Jambo View Post
    Income is important for you. You receive a percentage of Total Net Revenue.
    Good Morning All,

    Stats should be updated already, so if you still persist any issues, please contact us.
    Sorry for any inconvenience caused.
    Should you wish to reach out to us, please do so via email: support{at}betssongroupaffiliates{dot}com.

    Thank you,
    Best Regards,
    Betsson Group Affiliates Support Team
    Last edited by betssongroupaff; 10 December 2020 at 3:37 am.

  7. #7
    vamius is offline Public Member
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    OK so my Net revenue suddenly changed from €620 plus to -€22830 minus.
    I believe thats an error. @betssongroupaff Can someone please check this? I contacted you over Skype and Email already.
    Thank you.
    Last edited by vamius; 10 December 2020 at 5:47 am.

  8. #8
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Quote Originally Posted by vamius View Post
    OK so my Net revenue suddenly changed from 620 plus to -22830 minus.
    I believe thats an error. @betssongroupaff Can someone please check this? I contacted you over Skype and Email already.
    Thank you.
    Good Afternoon,

    We have reverted back to your query and we have notified you that the stats have been updated.
    Should you have further queries, the best way is to re-contact us.
    It would be easier that writing on the forum as we still need to supply you with personal information, which we wont be able to share here.

    We wait to hear from you.

    Best Regards,
    Betsson Group Affiliates Support Team

  9. #9
    vamius is offline Public Member
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    Just an update that my stats have changed suddenly again. This time a day before the payday. First it was showing that i had an over 25k EUR net revenue in December, which did seem a bit high, but after the change it show as -196 EUR which is definitely not correct because it doesn't match the deposit amount or any other stats.

    According to the stats now, the total deposit for December is €0.76, which is not even theoretically possible because its not possible to deposit such a small amount, especially not with multiple NDCs. This number was showing tens of thousands before the change happened. I also know for sure that some referrals deposited thousands of euros as i am able to communicate with them through my affiliate website. I could even ask them to send me the deposit screenshots if necessary.

    Costs total number for December shows €230.99 and net revenue as mentioned before is -€196.29.

    I emailed support several times about this in the past 2 months but never received a respond through that channel. I do receive answers from the support team on Skype and they said they see the problem which needs to be fixed by the technical team. However, they are unable to get them check into the problem for over a few weeks now. Hopefully this gets resolved before the next payment day.

    Stats for January are incorrect as well.
    Last edited by vamius; 28 January 2021 at 4:13 am.

  10. #10
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Good Morning,

    Sorry you didn't hear from us.

    Unfortunately we don't hold your personal details so we cannot pull up your original query.

    Can you kindly drop us a line at your convenience, to support{at}betssongroupaffiliates{dot}com and we will look into the matter right away.

    We thank you,
    Betsson Group Affiliates Support Team

    Stats for January are incorrect as well.[/QUOTE]

  11. #11
    vamius is offline Public Member
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    Default

    I have already sent an email to that address on 10th December 2020, and 7th January 2021 but without any response.
    Also as mentioned in the previous post, a support team over Skype is already familiar with my issue.

    I am going to send another email now.

  12. #12
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Hi Good Afternoon,

    As you know, we have acknowledged your email and we have also contacted you via skype.
    We will take the issue up accordingly via those mediums.

    We thank you once again,
    Best Regards,
    BGA Support

  13. #13
    vegasfever is offline Private Member
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    Default

    looks like the system is completely down, login page doesnt even work anymore

  14. #14
    Jambo is offline Private Member
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    For sure, they are already working on it to fix it.
    https://www.yourpokerdream.com/

    - Contact us if you are looking for fantastic Sub-Affiliate Deals at GGPoker/Natural8/iPoker/Unibet or the WPN Network-

  15. #15
    vamius is offline Public Member
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    Yeah it gives some kind of an error "An error occurred while processing your request."

    Btw, they fixed my January stats few days ago, so there's only December 2020. stats left that still needs fixing.

  16. #16
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Quote Originally Posted by vamius View Post
    Yeah it gives some kind of an error "An error occurred while processing your request."

    Btw, they fixed my January stats few days ago, so there's only December 2020. stats left that still needs fixing.
    Good Morning,
    Have you already reached out to us via email please so that we can check your account?
    If not, please do so via support{at}betssongroupaffiliates{dot}com
    Thank you,
    BGA Support Team

  17. #17
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Default

    Good Morning,
    Which system are you referring to please as we are not aware of any of our systems to be down.
    Kindly reach out to us via email if you need further support.
    Thank you,
    BGA Support Team.

  18. #18
    betssongroupaff is offline Non-sponsor Affiliate Program
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    Good Morning,

    Please note that commissions should tally and therefore all paid out.

    If there is an affiliate who needs to reach out to us in regards to the commission earned, kindly do so via support{at}betssongroupaffiliates{dot}com.

    thank you,
    BGA support

  19. #19
    vamius is offline Public Member
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    Default

    Did anyone else notice stats from 19/5/2021 are missing in the "Detailed activity" report? I see stats from 18th and 20th, but not from the 19th.
    Clicks are recorded but not the registrations or any deposits inside that report.

    However, I do see some registrations recorded on 19th from the "Customer registrations" report.

    Update: Never mind, they just appeared.
    Last edited by vamius; 21 May 2021 at 5:48 pm.

  20. The Following User Says Thank You to vamius For This Useful Post:

    elgoog (24 May 2021)

  21. #20
    bryanz is offline New Member
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    Default

    Same problems here. No stats since the beginning of this month...i notice this kind of problems regularly with Betsson affiliate program.

  22. The Following User Says Thank You to bryanz For This Useful Post:

    Geronimo (8 June 2021)

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