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  1. #1
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    Default BGO closing account and SEIZING earnings for themselves

    Just received this. Notice the blatant outright admission that they'll be SEIZING/STEALING money already earned by affiliates. Rotten bunch of crooks.
    - - -
    Good afternoon,

    I am Eve your new AM at bgobuddies; it’s a pleasure to meet you albeit virtually.

    I am contacting you to request information about your business so that we are compliant with our regulatory responsibilities as a UKGC licensed Remote Gambling operator, operating in the UK.

    In order to continue with our affiliate partnership the following actions are urgently required your end:

    Please inform of your current traffic source
    Login to your account and update contact and payment details
    Verify your affiliate account.
    For account verification we need you to supply with the following documents:

    proof of the ownership of the registered on the account domain name URL (this could be a screen shot from your domain name registrar showing the domain is under your name)
    picture ID card/ passport or driving licence showing your residential address.
    Until we receive this information, any outstanding affiliate commissions will remain on hold.

    Should we not hear back from you with the requested documents within 7 days from this email we will have to suspend your affiliate account and SEIZE the earnings.

    I look forward to your reply.

    Regards,


    Eve Bezzina
    ---
    So, they just keep the money? Not pay it to the affiliate and close the account? Give it to charity?

    No. They steal it blatantly as the lowlife they are. NO WAY IN HELL am I sending my docs to thieves with morals in the gutter. So close my account BGO and enjoy my backlash.

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    BGO's first bit of karma, I was just five minutes away from sending my newsletter to thousands. I just managed to squeeze-in a final story "BREAKING NEWS: BGO BLACKLISTED FOR SEIZING/STEALING FUNDS"

  3. #3
    MJM
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    I fail to see what's wrong with this, for compliance reasons they just need to know who they are dealing with.

  4. #4
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    Quote Originally Posted by MJM View Post
    I fail to see what's wrong with this, for compliance reasons they just need to know who they are dealing with.
    Good for you. I won't work with thieves. And my docs handed to Mr Green will be in the hands of William Hill.

    You go right ahead and send your theft-ID kits all over the world, but thanks for telling me you disagree.

    And no comment on them stealing already earned funds? Think we have very different standards.

  5. #5
    MJM
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    I don't work with them, not a fan of the brand at all and they are not good to work with based on my past experience. That said, I'm commenting generally. If you are unwilling to go through this process, eventually you will not be able to work as an affiliate in this industry - at least not with reputable companies who are compliant with UKGC regulation and hold a proper license.

    I'm not trying to give you a hard time at all here, I'm just saying - this is the new normal. Why do you think asking for your ID is theft? I'm genuinely confused why you are upset about this.

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    20 years in the industry tells me why I don't want casino employs having my ID. Especially William Hill. And I don't want to send my ID especially to a company (BGO) who has has outrght told me they will SEIZE (STEAL) last month's income from me. That makes them scumbags and I will not send my docs to scumbags. In fact, I won't work with them.

    This might be YOUR new 'normal' but it ain't mine and it ain't how I'm gonna make my money. I'll still be here when the regulation-loving affilates have packed up and gone home.

    I run my sites. Not the casinos. You don't get it - fair enough. It's a life lesson I haven't got time to lecture you about (and you wouldn't want to listen anyway) but no offence intended, I've got bigger fish to fry than BGO stealing from me. But I'll cost them x100 my earnings with them in lost revenue.

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    Quote Originally Posted by MJM View Post
    I fail to see what's wrong with this, for compliance reasons they just need to know who they are dealing with.
    Ever tried to ask the same docs in return from those programs? Ever realized how ridiculously high the turn-around of staff if at aff. programs? Ever realized that they are YOUR customer and not the other way around? Ever realized THEY pay you and therefor proof of Source of Funds etc is on their side?

    Tons of reason NOT to hand-over the personal docs.

    Company registration and VAT registration are publicly available and provided by governmental authorities hence therefore should suffice.

    All this source of funds, source of wealth and/or UBO lies with them not with you.

    Oh and by the way;"Should we not hear back from you with the requested documents within 7 days from this email we will have to suspend your affiliate account and SEIZE the earnings." this is pure theft and for me enough to give them a sweet-spot on the rogue list. If they treat business partners like this I have to assume they have even lesser morals when it comes down to players.
    Last edited by affy; 4 April 2019 at 11:54 am.

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    If it's a legal requirement to have my ID, then about 96 of 100 programs I work with are breaking the law. I even asked some directly. Nope, not needed legally, they tell me. And if it IS required, ta-ta.

    I'm quite happy to watch regulation thin the field with inexperienced affiliates falling by the wayside. And they will, unable to predict the realities of what is/will happen. It's not intended as a boast but experience counts - the first thing I felt when the regulation hit was panic. It lasted about two seconds before I realised I'd just hit the jackpot.

    Creativity is going to be required. New ideas. Fresh contacts. And for most affiliates who've plodded along with the same ol' programs and now send their docs off to Dickmunch Casino (who are shortly sold to Grande Privé who have a party looking over your passports and bank statements - so don't you dare **** them off).

    It's a scary time and I cannot, CANNOT wait. Excited doesn't cover it because I can see the mayhem ahead. Or I'm wrong. But if I'm right, this is the best thing that could've happened to a creative affiliate.

    Now the rest of you join the 'yes, sir' queue. I'll be heading off

  11. #9
    MJM
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    Quote Originally Posted by FictionNet View Post

    And no comment on them stealing already earned funds? Think we have very different standards.
    Sorry missed this comment, I certainly do have a comment on that. In that regard, I agree it's blatant theft. My earlier comments were about the compliance related stuff, there is never a good excuse to confiscate earned funds from an affiliate. I'll die on the front lines with you in that battle no doubt.

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    Quote Originally Posted by MJM View Post
    Sorry missed this comment, I certainly do have a comment on that. In that regard, I agree it's blatant theft. My earlier comments were about the compliance related stuff, there is never a good excuse to confiscate earned funds from an affiliate. I'll die on the front lines with you in that battle no doubt.
    What about this? "If it's a legal requirement to have my ID, then about 96 of 100 programs I work with are breaking the law. I even asked some directly. Nope, not needed legally, they tell me."

    So either the vast majority of programs are breaking the law, or BGO are illegally stealing my previous and future revenue - meaning they are thieves.

    Comment? As you said "I fail to see what's wrong with this" stealing of my money?

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    Maybe I'm already used to the "new" normal, but they are not the first ones doing a KYC procedure and asking for proof of identity. Just write their name on the ID image and then you'll at least know from where it leaked...

    I think if they just wrote this, it wouldn't had been worth a thread here:

    "Should we not hear back from you with the requested documents within 7 days from this email we will have to suspend your affiliate account" without the "and SEIZE the earnings".
    "Semper paratus!"
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    Quote Originally Posted by Strider1973 View Post
    Maybe I'm already used to the "new" normal, but they are not the first ones doing a KYC procedure and asking for proof of identity. Just write their name on the ID image and then you'll at least know from where it leaked...

    I think if they just wrote this, it wouldn't had been worth a thread here:

    "Should we not hear back from you with the requested documents within 7 days from this email we will have to suspend your affiliate account" without the "and SEIZE the earnings".
    Yes, it'd still be worth a thread here. Lots of people break into homes and steal stuff. Doesn't make it right if just a few (BGO) do it.

    Affiliates have gone weak. I think I'm talking to a much different crowd here these days. Crushed, accepting of anything, weak affiliates.

    Not me. I set my rules.

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    Quote Originally Posted by affy View Post
    Ever tried to ask the same docs in return from those programs? Ever realized how ridiculously high the turn-around of staff if at aff. programs? Ever realized that they are YOUR customer and not the other way around? Ever realized THEY pay you and therefor proof of Source of Funds etc is on their side?

    Tons of reason NOT to hand-over the personal docs.

    Company registration and VAT registration are publicly available and provided by governmental authorities hence therefore should suffice.

    All this source of funds, source of wealth and/or UBO lies with them not with you.
    KYC = Know Your Customer. Affiliate's are NOT customers, regardless of what program Spin Doctor's try to make you believe. In affect, Affiliates are contractors. Besides, and as affy and other have pointed out, these affiliate programs are PAYING US, not the other way around. Hence, the LEGAL onus is on their shoulders, to provide US, this information, not the other way around.

    However, mention this "legal" fact, and see how they react.

    I'll admit, I've sent ID docs before, but were not talking monthly chump change. I'm certainly not going to kiss the potential of 6 figures incomes goodbye. Though, I flatly refused to send a passport. Instead, DL and blanked out Bank account is all they get. However, I no longer promote to UK and EU, and the programs I work with these days, know this, and I don't get hassled.


    For BGO or any aff program to use such blatant threats, is about as low as it gets. Instead of "stealing" said commission, any law in the land I dare would agree, those funds need to frozen until such time as proof is established; even it's agree these KYC laws are not applicable to affiliates.
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    Exactly. Everyone defending the casino seems to conveniently forget to mention why they think it's okay to lie about the docs being legally required, or show proof that they are. Just weak-willed acceptance that the casino's word is IT. These are not the affiliates I used to meet and know. This is a new breed and it's going to be a bloodbath.

    As mentioned, I too succumbed to the lie of being forced to send my docs to Mr Green - because they promised in writing that only certain people would have access to them. And now William Hill - biggest scumbags on the planet - have my passport and other docs. And yes, they'd happily play with them.

    Maybe this ain't the place to discuss where this industry is going. It's nothing against gpwa but the majority here now are 'yes, sir - here's my ID card and naked shower pics' docs, just to get paid. We are going a different way. Most affiliates slowly lost control of their businesses over the last ten years without noticing or caring. I noticed and now it's time to respond. I won't go into detail because it's up to all of you to find your way through this.

    Selfishly, I admit I am more excited now about 2019/2020 than I have been about ANY previous year in this industry because I can see the car crash and started prepping a while back. If you don't have the imagination, instinct and desire to jump out the shower four times 'cos you keep getting new ideas about how to profit from this - then you're just one of the crowd.

    I'll prolly leave it at that. Be interesting to revisit in a year and two.

  19. #15
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    Its it not as simple as one rule regarding KYC but far too many worldwide, and they differ quite a bit in different companies. And whether you want to believe it or not, an affiliate does have a client/provider relationship with the affiliate programs. It doesn't matter really if you change the wording to sub-contractor/contractor or any other type wording.

    I liked the simplified explanations referenced here in what a few of the different rules contain. (obviously each individual company depending on where they are based, or what country a lot of their client connections come from may affect what they take on as company terms regarding verification procedures etc)
    https://www.trulioo.com/blog/kyc/
    In the US, the CIP mandates that any individual conducting financial transactions needs to have their identity verified. Provisioned in the Patriot Act, the CIP is designed to limit money laundering, terrorism funding, corruption and other illegal activities.
    While I agree what BGO is doing to use as an excuse to close accounts and seize funds certainly is not cool, I do think we all have to live with the fact that most affiliate programs have either already started to move toward or WILL move toward more strict verification procedures for all affiliates.

    Rick
    Universal4

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    Singling me out and picking on me again, Rick, nice one!

    Quote Originally Posted by universal4 View Post
    Its it not as simple as one rule regarding KYC but far too many worldwide, and they differ quite a bit in different companies. And whether you want to believe it or not, an affiliate does have a client/provider relationship with the affiliate programs. It doesn't matter really if you change the wording to sub-contractor/contractor or any other type wording.
    It's a moot point how you choose to interpret KYC, because this "worldwide" acronym stands for Know Your Customer. As far as different companies, having different interpretations, well... it's not up to a "company" to decide. Instead, it's a law governed by each Countries Government, who sets the mandate, policy and the required ID documents, for their own Country's KYC.

    In AU, Federal Gov., Law requires all Financial Institutions holding a credit license (aka banks, credit unions, etc) to conduct KYC. Seems the UK has similar laws in place. Which, also extend to all UKGC licensed iGaming operators.

    Personally, I don't have an issue with KYC in its bona fide form. Nor do I have an issue with substantiating my ID.

    However, just like FictionNet, I have a major issue with:
    • Where it's going;
    • Who has access to it;
    • And how it's being stored & or shared.

    Point in question, I supplied KYC to a UKGC licensed operator's aff program, trusting my personal ID was being sent to their UK office. Instead, receive an email back from their KYC representative who wasn't in the UK, but instead Ukraine. A place synonymous with hackers and other nefarious cr#p.

    Spin Doctor it however you want, but fact is: this industry hasn't got a high-trust-rating for personal data protection.

    • Player and Affiliate databases stolen, then sold by disgruntled employees;
    • Player and Affiliate databases sold, traded & or shared between operators (not all but some);
    • Affiliate contact information taken by one AM and then used at their next employer, or worse given to another AM;

    These are just a few examples of how this industry behaves, and more so, handles personal data.

    If that doesn't concern you, then it should!

    Open your eyes and look around the threads here. Affiliates complaining they've sent KYC docs (passports etc., etc) and whoever they've sent them to, they've been lost. Not once but in some cases up to 6x. WTF, or more to point, who has this data???!!!

    My own experience with Buffalo Partners, they lost my ID 3x. How is this even possible!

    Reiterating, I don't have an issue with KYC per se, but I do have a monumental issue, with where it's truly going... who's got access to it, and how it's being stored. Given the above 'security breaches', I have zero faith in this current process.

    And further more, knowing how some aff programs and casinos et al work, it wouldn't surprise me, if said companies have employed analytical number cruncher's to estimate HOW MUCH MONEY THEY CAN STEAL, if said company(s) make affiliates jump hoops, and set unrealistic (impossible) KYC demands.

    The OP directly shows this fact with: "Should we not hear back from you with the requested documents within 7 days from this email we will have to suspend your affiliate account and SEIZE the earnings."

    Too bad for the affiliate if say their on vacation, and have no access to said email... Or some other reason said affiliate is unable to access this email. In some instances KYC is being used for nefarious agenda... In which case, it's one BIG scam by some operators, and just another in many of their scamming ways to STEAL rightful (bona fide) earnings.

    In the mainstream business world, when and if a company requires the supply of critical information, just as a lawyer sends a registered letter via snail mail to a client, ethical companies follow an identical policy. Email isn't always reliable. Ironically, most iGaming entities and aff programs use similar wording in their own T&C's etc., etc. Yet, when it comes to delivering that KYC requests, they use email
    Last edited by AussieDave; 6 April 2019 at 1:53 am.
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    Quote Originally Posted by universal4 View Post
    I do think we all have to live with the fact that most affiliate programs have either already started to move toward or WILL move toward more strict verification procedures for all affiliates.
    'We' does not include me. I set my rules for my sites. Don't like it? You're off the site.

    Any casino going onto my site now goes on with MY rules and they're not the same that the 'we' are agreeing to.

    I'll be more than fine. And my ID won't be misused.

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    Noone seems to have answered this either: "If it's a legal requirement to have my ID, then about 96 of 100 programs I work with are breaking the law. I even asked some directly. Nope, not needed legally, they tell me."

    So are the programs lying and illegally closing accounts? Has anyone SEEN anything in writing that tells the aff prog that they require their affs passports and bank statements?

    The convo kinda stops until that question is answered.

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    I think there's a limited number of "battles" one can fight. One has to choose them carefully, otherwise he loses focus. Only fight the important battles, don't get distracted by side scenes.

    I just watermark my IDs and out of maybe 30 or 50 programs only 1 or 2 complained about that. Battle avoided, time for the important stuff.

    Good luck with trying to change the rules of the game, which is a battle I'm avoiding as there's no program I'm generating >10% of their revenues.
    "Semper paratus!"
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    Quote Originally Posted by Strider1973 View Post
    Good luck with trying to change the rules of the game.
    I am the ruler of my game. I set the rules if anyone wants to play.

    Fancy a shot at my previous post? That ID you sent, was told it was legally required? Did you check to see if THAT was true? Or did you just send it off, without question?

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