can't get reply to e-mails

I have been an affiliate for many years and recently endeavored to get a reply to my e-mails from my affiliate manager(s). I seem to have been assigned a new affiliate manager in the last few weeks, but, have not heard back from the new one assigned to me.

My original e-mail was regarding my concern over the fact that stats for how many people are playing are never included.

Also, there appeared to be a suspicious change in my payment stats on April 2nd which simply don't jive with the stats for April 1st... even if there was a big win. The difference in stats affected my payment by approx. $600!

I hate to have to bring issues to this forum to resolve, but, after sending 3 e-mails... I am tired of waiting a whole month (my first e-mail was dated April 2nd).

Thanks for your anticipated reply.

regards,
Mary
aff50254

Hi there Mary,

First my apology for your long wait wrt this query - we strive to answer within 24-48 hours.

As these things go when I tried to give-em-hell for making you wait I found out that Grant (Head of Referback) had gotten hold of this and was just about finished typing up your response.

So please allow a few minutes and you will have it in your inbox.

Regards,

Shane