cant login to few playtechs

[universal4]

I have not been able to log in all day yesterday and today.

The site loads but the authentication just returns an error.

This is likely a Playtech issue since it has only affected playtechs using the adv.

Rick
Universal4

[wagerjunction]

Hi Rick,

Indeed there seems to be an issue with the ADV side of PT. I have contacted my tech guys to ask them to look into this.

Will keep you posted.


Regards,

[wagerjunction]

Hello All,

We have received a reply from PT following our enquiry about the issues being experienced. Below is what we have been advised by the Tech department at Playtech:


"Thanks for your email. I forwarded this to our Tech team for investigation and they’ve advised our system is working however due to a connectivity issue with an external provider some licensees are being affected when logging into to this system, shall advise when I have an update on this being fixed."

We will be following up closely on this and let you know once we receive further updates.

[wagerjunction]

Rick,

In the meantime, I am sending you an email with your WJ stats for yesterday.

Please do let me know if there is anything else you require.

[wagerjunction]

Hello again,

We have been informed that the issue has now been resolved.

Please try to access your account and let us know if there are any problems.

[universal4]

Yea, I got in to the ones I had been having trouble with....

Rick
Universal4

[Anthony]

Rick, you sure they weren't blocking you intentionally...

[universal4]

Could be, they heard you might be away a few days so they had to do something to keep me occupied.....



Glad it was nothing serious and was only an authentication issue.

Rick
Universal4