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  1. #1
    plentypoker is offline Private Member
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    Default Carbon Sports Introduce Predatory Processing Fee Term

    Quote Originally Posted by Carbon Sports
    Starting February 1st, 2013, ChipSplit will be sharing processing charges related to your player's Cashier transactions with our partners. You will see a new column in your ChipSplit reports for Processing Fees in the Detailed Activity Report.
    I've just looked over my stats for the last 12 days, and I'm losing 58% of my revenue share to "processing fees". They're charging my affiliate account a flat 5% fee on all deposits that come from my players. Heck, it means I have players losing me money. The players that are losing their deposit to other players, who then generate Carbon Sports money in rake.

    Effectively all this does is penalise affiliates like myself bringing losing players into the system, who make the deposits in the first place.

    Surely this isn't fair?

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    -Shay- (12 February 2013), Chips (12 February 2013), foxtucker (12 February 2013)

  3. #2
    -Shay- is offline Public Member
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    Surely paying for the right to introduce new players into Carbon's ecosystem is more than fair? Someone has to pay for their advertising blitz to promote Carbon Sports.

    No, seriously - being charged for transaction fees against the Net Income earned is a bit excessive, as affiliates are picking up 100% of the tab.

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    plentypoker (12 February 2013)

  5. #3
    ocreditor's Avatar
    ocreditor is offline Private Member
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    They think they can get away with this?
    Not me...

  6. #4
    -Shay- is offline Public Member
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    Quote Originally Posted by ocreditor View Post
    They think they can get away with this?
    Not me...
    Currently they are getting away with it. There's been little, if anything positive since they changed cashiers (I also strongly suspect ownership/management of their site and network also changed hands a bit before this.

    If "enough" pressure is placed upon them, surely they will save face by claiming that it is a reporting error and that the fees were supposed to come off before commissions are calculated so that they are truly shared and they'll get yet another "pass".

  7. #5
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    AceHigh Pino is offline Private Member
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    While I definitely don't agree with affiliates getting shafted with processing fees I just want to chime in to say the new cashier has allowed for much easier depositing for players everywhere, especially to those in the USA. Also, cashout times on checks has improved vastly from 6 to 8 weeks a few months ago to just 2 to 3 weeks as of late.

    I'm hoping Carbon can remedy this problem and have it addressed on here and PAL asap, but at the same time I have to give them a little bit of credit for being able to provide a pretty amazing cashier to the players, who lets face it, help us pay our bills every now and again :P

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    -Shay- (12 February 2013)

  9. #6
    plentypoker is offline Private Member
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    Just an update, but Carbon are working on resolving this issue, and changing deposit fees so that they're charged as a percentage of NGR instead, which is a lot fairer.

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