Page 2 of 2 FirstFirst 12
Results 21 to 24 of 24
  1. #21
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    You did not satisfy the wagering requirements, therefore you still have wagering requirements to satisfy according to that term. I don't see how it is not black and white. There is no term that says "Once the bonus has been lost in full, all wagering requirements are reset to 0" - only one that says there are 30x wagering requirements on all bonuses, which you have not satisfied.

    Wagering requirements are reset only when a deposit has been made. If you had been making deposits on that account rather than using a few accounts to deposit, gain points, then only claiming them at a different casino where you don't make deposits, you would be having no issues here. I'm pretty sure you're aware of this though as this issue has been going back and forth for years.
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

  2. #22
    thepogg's Avatar
    thepogg is offline Private Member
    Join Date
    August 2011
    Posts
    711
    Blog Entries
    8
    Thanks
    284
    Thanked 620 Times in 303 Posts

    Default

    Quote Originally Posted by Renee View Post
    There is no term that says "Once the bonus has been lost in full, all wagering requirements are reset to 0" - only one that says there are 30x wagering requirements on all bonuses, which you have not satisfied.
    To be fair Renee, resetting wagering requirements to zero when the balance goes to zero is standard practice across the industry. Otherwise you have a situation where the customer has no money left in the account to complete the wagering requirement and no incentive to deposit more as any deposit they make now is going to be locked in their account until the finish they wagering requirement where as they could make the deposit anywhere else without such a restriction.

    That said, it sounds like there's more going on with the particular case where accounts at multiple venues are being used to generate bonuses then only one account is claiming them. I can't say it immediately leaps out at me what the problem with this is - as long as the bonuses have been earned what difference does it make where the player claims them?


    ThePOGG
    Last edited by thepogg; 22 March 2012 at 10:22 am.
    Casino Reviews, Casino Complaints, Terms and Conditions Monitoring and the biggest Slots RTP resource on the web -
    thepogg.com - POGGWebmasters.com

    ThePOGG Auditing Service

    "I've got nothing left, It's kind of wonderful, 'Cause there's nothing they can take away"

    Broken Bells

  3. The Following User Says Thank You to thepogg For This Useful Post:

    Schankwart (22 March 2012)

  4. #23
    Schankwart is offline Public Member
    Join Date
    June 2004
    Posts
    324
    Thanks
    93
    Thanked 83 Times in 57 Posts

    Exclamation Casino Rewards - Retroactive application of wagering requirements

    Renee, as you say there is no term that would stipulate the additional application of more than $12.000 in wagering requirements and the cancelation of $410 in real money.

    As per my previous post, customer service also already confirmed that this action is not based on ANY term:

    (...)This does not need to be in the terms and conditions because it is similar to if you had .01 cents in bonus left on your account. If you were to redeem $10 in bonus and then lose it all except of .01 cents, you would understand that the wagering requirement still applies. If you then redeemed a second bonus of $10 on top of this naturally the two bonuses would join together as you have redeemed a total bonus balance of $20 without ever having reset the wagering requirement. Losing the total balance of the bonus is the same thing. Just because you have lost the bonus it does not mean that the wagering requirement of that bonus has been erased.

    This is the same in the event of a withdrawal while having a bonus balance:

    8. If a Player makes a withdrawal, their bonus account is reset to zero; however any unmet wagering requirements will remain. This means that if a Player chooses to take back the money they deposited, they will lose any bonus money they may still have remaining in their Bonus Account.
    As mentioned by ThePOGG, it is also industry standard and plain logic that wagering requirements are reset when a bonus is lost to a $0 balance.

    The term you are referring to ("Deposit Bonus Promotion - 5.") does not stipulate that wagering requirements will be applied retroactively for previously lost bonuses. Furthermore, please clarify where it states that "Wagering requirements are reset only when a deposit has been made", as I could not find this either?

  5. #24
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    Quote Originally Posted by thepogg View Post
    To be fair Renee, resetting wagering requirements to zero when the balance goes to zero is standard practice across the industry. Otherwise you have a situation where the customer has no money left in the account to complete the wagering requirement and no incentive to deposit more as any deposit they make now is going to be locked in their account until the finish they wagering requirement where as they could make the deposit anywhere else without such a restriction.
    If they were to make a deposit, the WR are reset to 0. I don't see why that would stop someone from making a deposit? Can definitely see how it would stop people from taking another bonus without making a deposit.


    @ Schankwart - I already showed you which term you have not satisfied. I'm a little tired of repeating myself now and I will stop discussing it further unless you have something new to add. Doing the same thing over and over again is insane and I have work to do.

    Cheers
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

Page 2 of 2 FirstFirst 12

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •