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  1. #1
    TE1994 is offline New Member
    Join Date
    March 2012
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    Default Casino Rewards refuses payout.

    This is a copy of the email I received :

    We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

    For more information please look under Bonus Account Terms and Conditions include >> Point 13

    “The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

    1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

    2. Using the double-up feature to increase bet values;

    3. Even money bets on Sic Bo, Craps and Roulette”

    Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

    Firstly, If doubling up is a sign of irregular play, why do they include it for ANY of their Blackjack games. Secondly, I won £1000 and ONLY increased my betting requirements AFTER I had changed the bonus to cash.

    Just knew this was too good to be true,
    Any advice on what to do in this situation?

  2. #2
    universal4's Avatar
    universal4 is offline Forum Administrator
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    July 2003
    Courage is being scared to death...and saddling up anyway. John Wayne
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    Locking this one since there is already a thread started by the same poster previously.

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    Renee (20 March 2012)

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