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  1. #1
    universal4's Avatar
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    Default Chipsplit Rogue (Carbon Poker Casino Sports and Aced Poker)

    Well it appears Chipsplit, the affiliate program for Carbon Poker, Carbon Casino,, Carbon Sports and Aced Poker has gone rogue.

    Although I did not push them a lot of traffic and had not been converting them for some time, I did have them up a handful of places and have been promoting their affiliate program to other affiliates since they began operating.

    Obviously a lot of affiliates did not rank them at the top of their lists, but since they cover the US market and accepted US Players I kept them listed.

    Then recently all of a sudden I was unable to log in to my stats. I discussed this with other affiliates, and a number of other affiliates also reported they could no longer access their stats.

    I wrote to their support email addresses and questioned why, and got absolutely no response whatsoever.

    I will now have to spend considerable time trying to find every single link and creative I have up for them and start redirecting any and all traffic to damn near any poker room out there since this is just plain wronmg and certainly ranks right up there with rogue behavoir.

    The worst part for me not being able to access my stats any longer is that since I have a heavy use of campaign tracking, had I known they had planned on screwing me out of my account I could have taken the time to run some reports and gotten a handle on where the highest concentration of their links are on my sites to make replacing them easier.

    Reguardless, let this act as a warning that this could be a sign of the future with them and I plan to immediately not only stop recommending them to players and affiliates, but will highly encourage other affiliates to stay away from them.

    I have been meaning to update my rogue list anyway so I could add a few other properties that have exibited rogue behavoir, but I will certainly add Carbon Poker Rogue and Aced Poker Room Rougue to the list.

    Rick
    Universal4

  2. #2
    universal4's Avatar
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    And just to add a little clarification.

    This is not a simple case of the password not working or some other such simple nonsense.

    I attempted a password retrieval and when I put my username and email in to get a password reset I get the error:
    This account isn't enabled for login. Please contact your manager
    And that means they disabled the account. Well then they should actually reply to an email request for infomation about the situation, and in fact it's disgusting and really poor behavoir on their part to disable an affiliate's account without an email explanation to start with, but fits right in with any affiliate program that goes rogue.

    Rick
    Universal4

  3. #3
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    We did get a response.......



    Thank you for contacting ChipSplit.


    You account was recently flagged with others for having only one or less active player referrals over for the past few months.



    We've re-enbled your account for now.


    We will be reviewing and suspending accounts that fall into this inactive range periodically.


    Regards,
    ChipSplit Affiliate Team

  4. #4
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    So does this mean if you only have a few players all of sudden you are not welcome at ChipSplit? I dont understand? Why in the world would anyone even try to promote such a program. I have Carbon and Aced listed on several of my sites but if this is what I can look forward to then they will be removed. Is this an ongoing new policy?? Did anyone post this over in the ChipSplit section, I will look but wonder what did Atil had to say?

    Quote Originally Posted by Redbush54 View Post
    We did get a response.......



    Thank you for contacting ChipSplit.


    You account was recently flagged with others for having only one or less active player referrals over for the past few months.



    We've re-enbled your account for now.


    We will be reviewing and suspending accounts that fall into this inactive range periodically.


    Regards,
    ChipSplit Affiliate Team
    Live Casino USA - the best USA live online casinos. Play USA online slots and other casino games like USA online blackjack. Like poker? See www.usalegalpoker.com for the best USA poker sites and USA online casinos for the best USA online casino. https://mobileslotslisting.com
    www.usalegalslots.com - www.playusaonlinepoker.com - www.4deucespoker.com

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    freebetking is offline Private Member
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    Sorry folks this isn't a new issue, i used to promote them over a year ago now and the same happened for approx 3 months running. Despite Chipsplit hosting the banners and knowing the account wasn't dormant by the number of page impressions, first couple of times i sent the email to receive the same response and the account was reactivated, they did say during the account downtime any referrals or existing players would continue to be tracked. Anyway twice was enough and i pulled there advertising, as it sounded like complete crap. Sorry should have posted sooner but i thought everybody would have been aware of it already.
    Enter a fantasy realm of Wizarding wins and giant jackpots at WizardSpins.com, an online casino portal filled with the latest casino bonuses and free spins.

  6. #6
    universal4's Avatar
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    The only thing that will wake them up is when enough what they term "active" affiliates remove them once they realize their own accounts could also be in jeopardy after they read enough warnings from others who have their accounts disabled.

    Rick
    Universal4

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  8. #7
    Roulette Zeitung is offline Public Member
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    Smile

    Hello,

    it's a big difference between see other people or ordinary people having trouble with affiliate programs or casinos or getting hurt himself.
    Then it's easier to understand, why ordinary people without an own forum are very sad if they lose money for the hard work or losing money in a casino in a dirty way. I help everybody and don't must paid for it.

    I help everybody...
    To show that there is more worth writing for then money in the own pocket...
    Let's start:

    Chipsplit

    chipsplit.com

    Using the GPWA seal at the botton of the page.
    One moment please, i have to take my eyeglasses to see what's exactly standing on the seal...
    Oh yes, there is standing: "Click to verify"
    Click to verify?
    I can click, my wife can click and my old, brown, dementia, one-eye blind poodle can click on it, nothing happened.
    1st question: Where is the validation link and does this validation link exist?
    Because a validation page.......

    Here you can see all GPWA validation pages: http://www.google.com/search?&q=site...wa.org/verify/

    But i don't find a validation page for.............:

    CarbonAtil: https://www.gpwa.org/member/carbonatil

    Atil Singh
    Affiliate Account Manager
    ChipSplit
    MEMBER ACTIVITY
    [...]
    Last Activity: 20 Nov 2012
    QUOTED SOURCE: https://www.gpwa.org/member/carbonatil

    No validation page? Please help, GPWA.
    Where is it? It will be nice to give me and the readers the url. Then i know i have to buy new eyeglasses.
    If there is no authorization page, then Chipsplit is using an unauthorized seal.
    This time it's YOUR seal!

    ChipSplit

    It's very professional.
    They have a funny and public testing page...
    ...where u can see, what happened if the work for hurting webmasters is done and you are bored (:

    chipcenter.chipsplit.com/testing/
    Really professional in having in every directory an index page (:

    creatives.chipsplit.com

    ChipSplit

    Quote Originally Posted by universal4
    I wrote to their support email addresses and questioned why, and got absolutely no response whatsoever.
    "absolutely no response"

    [...] Chipsplit, and their awesome affiliate manager Atil Singh [...] On top of that, their affiliate department is excellent. Atil is one of the best affiliate managers around, and he’s surrounded himself with some phenomenal staff.
    PUBLIC source: affiliatebible.com/program-reviews/chipsplit.php

    "phenomenal" in giving "absolutely no response"

    ChipSplit

    Twitter
    ChipSplit Affiliates
    @ChipSplit 15 Aug
    Looking for a sexier CarbonPoker Landing page?

    "No, thank you! I don't feel sexy anymore after reading how do you handle webmasters who want to get in touch with you."

    Quote Originally Posted by universal4
    I wrote to their support email addresses and questioned why, and got absolutely no response whatsoever.
    [...] Chipsplit, and their awesome affiliate manager Atil Singh [...] On top of that, their affiliate department is excellent. Atil is one of the best affiliate managers around, and he’s surrounded himself with some phenomenal staff.
    My heart bleeds for him.


    I will close this post with an phenomenal quote of one of the best affiliate managers around:

    Quote Originally Posted by CarbonAtil
    When we went to process your payment on the 1st, your account was banned and was unable to transfer your commissions. Now, your account has been reopened and I have transferred your November commissions into your player account.
    Source: https://www.gpwa.org/forum/never-rec...it-202249.html
    "your account was banned and was unable to transfer your commissions"

    Yes, a locked door is difficult to go through. A phenomenal logic.

    Leopold

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  10. #8
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    Default

    I made Atil aware of this thread via PM on another forum. I messaged him on 15 September in the morning. I see he just logged in today (18 September) sometime throughout the day.

    The OLD Atil & Chipsplit would have been on top of this issue in half a heartbeat. Obviously, the same cannot be said now - as I fully expected to see him post over here very shortly after seeing him log in over there.

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  12. #9
    Roulette Zeitung is offline Public Member
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    Default


    Chipsplit Issues: Player Detracked, Retracked to Another Affiliate


    [...] So this whole thing is extremely frustrating. [...] This player registered under my link. This player was verified multiple times to be tracked to me. Then because he apparently deposited with another bonus code, heís not tracked to me? [...] Itís bad enough to feel like an idiot Ė please donít treat me like one as well.
    [...]
    comments
    [...]
    I have a similar business model where I have them email me, etc and I confirm their under my tracker and if they are I "take care of them" but I have already had players tracked under me get their accounts switched to someone else and an excuse was made and it pissed me off. [...] atil says one thing, cory does another


    Read the whole story: http://www.affiliatebible.com/blog/c...-affiliate.php

    Leopold

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  14. #10
    Dealer Dan's Avatar
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    Quote Originally Posted by Roulette Zeitung View Post
    [...] Chipsplit, and their awesome affiliate manager Atil Singh [...] On top of that, their affiliate department is excellent. Atil is one of the best affiliate managers around, and heís surrounded himself with some phenomenal staff.

    PUBLIC source: affiliatebible.com/program-reviews/chipsplit.php

    "phenomenal" in giving "absolutely no response"
    As I was quoted here I'd just like to give a response. I personally have never had a problem with Chipsplit in regard to response times, and I stand by the fact that Atil is one of the best affiliate managers I've dealt with. I think almost anyone who is a member of Poker Affiliate Listings would also say the same.

    I haven't spoken to Atil in a few months, but I've always had prompt responses to e-mails. I generally don't have to wait more than a couple of hours to get a response from either Atil or the support team. And in the article you linked above you can see I stand by my opinion - despite that major issue, I continued to promote them mainly because of people like Atil/Cory.

    In saying that - I've just looked through the terms and conditions for Chipsplit and I don't see ANYTHING about an "active players" rule. Rick it'd be good to get clarification on why exactly your account was disabled, because if they're disabling accounts for no active players, despite the fact that there isn't anything about that in the terms and conditions then yeah - that's pretty horrific.
    Graeme aka Dealer Dan
    Gambling Affiliate Bible

  15. #11
    universal4's Avatar
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    I am not the only one this has happened to, and have verified a number of those who they respected enough to actually contact were told the reasons their accounts were disabled were due to not enough active players.

    So even though it is NOT in their terms, they are using that excuse.

    So I guess now I am expected to go crawling to them on my hands and knees and grovel and beg to get my account re-enabled?

    I urge ALL affiliates to really think twice before promoting this group, and for small affiliates I have a strong STAY AWAY.

    Rick
    Universal4

  16. #12
    Dealer Dan's Avatar
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    Might be worth posting about it at PAL. They're a sponsor there - I don't think they are here, and Atil usually posts a fair bit there.
    Graeme aka Dealer Dan
    Gambling Affiliate Bible

  17. #13
    universal4's Avatar
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    I know you are trying to help Dan, and it is truly appreciated, and by all means if anyone needs to get into their accounts they might want to do that, (and it may in fact help someone who truly needs to get their account fixed so it is SINCERELY valuable) BUT....

    For me, I have no intention of groveling or begging, and I CERTAINLY will NOT be going elsewhere to do so.

    I tried making contact, they chose to ignore my request to tell me wtf was going on, even AFTER responding to others....even AFTER being provided with a link to this thread by more than one individual...

    ...they can't claim they didn't have a way to contact me here, (or in email) and even if they have a brand spanking new account here they could have had taken a moment to tel me to sod off in writing)...

    This thread is just one more of those times when some programs for whatever reason decide to dump a group of affiliates and then flip the bird at those who raise the flag that something is going on with them.

    There are very few poker rooms that cater to US Players, and I would rather throw my traffic away then send a single visitor to this group because from this situation as well as a few things I have been told privately I do not trust them.

    Rick
    Universal4

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    Hey Rick,

    Just to clarify - I wasn't suggesting you post it on PAL in an attempt to get your account back or anything like that. I've read GPWA enough to know you're not going to be doing any begging

    Was more a case of bringing it public in a forum where (a) Chipsplit have to respond, and (b) where many more people promote Chipsplit and will read it.

    I'd suggest anyone who had their account disabled and have confirm that it was due to not having enough active players or whatever do that.
    Graeme aka Dealer Dan
    Gambling Affiliate Bible

  19. #15
    universal4's Avatar
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    Sorry Dan, this issue does have me a bit frustrated since it cost me a boat load of work the past few days, and I have taken quite a bit of action actually.

    That might be a good thing for one of the members (that were important enough to actually recieve a response, or anyone that had witnessed a few of the confirmations that were posted in private) that happens to have a posting account over there to go tell the truth of what they are doing.

    Like I said, your post very well may help someone get their account straightened out so it is appreciated.

    Rick
    Universal4

    As a side note Dan, come around more often and stop hiding over there all the time....lol

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    Roulette Zeitung is offline Public Member
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    Quote Originally Posted by Dealer Dan View Post
    As I was quoted here I'd just like to give a response.
    Thank You.
    This is why i quoted.
    To prevent this thread falling asleep after a few days.
    Any discussion brings new aspects.
    Only one is not willing to discuss.
    And i ask myself: Why, if all is blaze of glaring and everybody should smell the well tasting berries around the house?

    Leopold

  21. #17
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    I don't know what's more concerning -- the fact they've been flagged as rogue here or the fact they just up and closed their sponsored forum at 2+2 earlier in the week. Not saying it's similar to Lock pulling the plug on their sponsored forum there a couple months ago (and only fielding player concerns at their own *heavily moderated* forum at the official Lock Poker website), but combined with these affiliate concerns being brought up here, it sure should be taken as food for thought when it comes to pushing them down the road.

    And FWIW I push Carbon Poker pretty hard and have had a decent stable of players for several years now. While I'm disgusted at the fact I get dinged for $1,500+ in deposit/withdrawal fees every month (yayyyy!), my players have always been happy with the game choices and above all the customer support and cashout times.

    I hope Atil sees this thread and gets an answer for everyone...he used to be THE top guy in the affiliate manager game and now I barely hear from him nor is he on Skype much anymore to field questions or concerns like back in the day. Kind of sad to see the state of this affiliate program after they've worked so hard to build up player confidence in their brand...

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  23. #18
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    Hi Guys,

    Sorry for the delay in responding. I was out of the office sick for the past week.

    Universal4, can you please PM me your ChipSplit username? I will look into what happened and provide you with as much information as possible.

    I can assure everyone that everything is business as usual at ChipSplit and we have not gone "rogue" as many like to through around.

    Thanks.
    Last edited by CarbonAtil; 23 September 2013 at 5:43 pm.

  24. #19
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    Quote Originally Posted by AceHigh Pino View Post
    I don't know what's more concerning -- the fact they've been flagged as rogue here or the fact they just up and closed their sponsored forum at 2+2 earlier in the week. Not saying it's similar to Lock pulling the plug on their sponsored forum there a couple months ago (and only fielding player concerns at their own *heavily moderated* forum at the official Lock Poker website), but combined with these affiliate concerns being brought up here, it sure should be taken as food for thought when it comes to pushing them down the road.
    Carbon closed its 2+2 sub-forum for customer support reason. Here is the goodbye post:

    "After the past few great years on 2+2, we are closing our sub-forum as of today.

    To ensure players receive the highest level of support from CarbonPoker, all feedback, questions and promotional clarification will be done through
    support@carbonpoker.ag or LiveChat on our website. We look forward to offering more comprehensive and timely support via this channel.

    Thanks for the years of support, discussions, and feedback. All the best."

  25. #20
    universal4's Avatar
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    Could you also explain why a number of affiliates got emails explaining that their affiliate accounts were closed due to
    having only one or less active player referrals over for the past few months
    Even though this is NOT in YOUR terms.

    Oh, and at any time, on ANY of these accounts, was it a case of the affiliate ceasing promotion of your poker rooms or other properties, OR

    ....was it a case of Carbon Poker Room and other properties doing a really POOR job of converting the traffic the affiliate was sending?

    If an affiliate sends you traffic, it is very CLEAR they are promoting your properties, if YOU can't do your job of converting that traffic, why would you think the smart thing to do is just close their account?

    Oh, and what is the threshold on how many players are needed and in what time frame are these players neeeded. I mean even though it is NOT in your terms, you have stated this in writing to SOME affiliates, but you have NOT stated what # of players are needed in WHAT time frame.

    And are there any plans to put into the terms?

    I am 100% positive I am not the only one that wouldn't mind seeing an answer to some of these questions, it's just that a lot of affiliates can not risk asking since they are genuinely concerned they would never get a fair shake from you if they do ask.

    My neck is already extended.

    Rick
    Universal4
    Last edited by universal4; 23 September 2013 at 11:18 pm. Reason: fix grammar

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