CosmikCasino voids 12000 Euro winnings from a NO-BONUS player

[marko6]

I already posted two unethical behavior reports in this forum: one about Club Gold Casino, and one about FlorijnCasino. In both cases, GPWA was not able to help. This is my 3rd attempt. After a long break from online gaming I chose a casino licensed by the Malta Gaming Authority (MGA), because I was recommended to do so, as the MGA license stands for quality. If you feel that I am right with my complaint, then please assist me against CosmikCasino and the Malta Gaming Authority.

HERE IS WHAT HAPPENED:
On February 24th, 2015, I made two 1000 Euro deposits into my CosmikCasino account. I asked the chat operator to remove all bonuses, so that I was able to play without any bonus wagering requirements. The chat operator confirmed to me that all bonuses were deactivated for my account, before I started to play. I played live blackjack and was able to win a total of 12000 Euro (twelvethousand).

I then submitted a 5000 Euro withdrawal request. The request was declined and my account balance was set back to the amount of my last deposit (1000 Euro). The casino accuses me of "irregular play": I should not have placed bets equal or greater than 30% of my deposit. I never heard of such a strange rule before. It is common practice, that casinos don't allow their players to place bets equal or greater than 30% of a given bonus. But as far as I know, players may always bet as much as they want from their own money, if they refused any bonuses. I wagered my own money (!), and the casino software allowed me to place any amount up to 500 Euro in live blackjack. So, if the software allows me to place bets greater than 30% of my deposit, then the casino MUST NOT void any winnings that I make. It clearly says "max 500 Euro" on their live blackjack table. It does not say "max 30% of your deposit". PLEASE NOTE: If you take a seat at any other casino (online or land-based), the table limit never depends on the amount of money which you have in your pocket.

I kindly ask the GPWA and its members to EVALUATE THE FAIRNESS of paragraph 103 ("Fradulent Activity and Irregular Play") in the T&Cs of CosmikCasino. The full paragraph is listed at: https://www.cosmikcasino.com/general-terms-conditions/?lang=en

Because I had played with my own money and without any bonuses, I request a refund of the full 12000 Euro, which I had won. If a player like me chooses to play without any bonuses and the table limit clearly says "max 500 Euro", then the only reason to set up a paragraph like paragraph 103 is to be able to void winnings, if a player is winning too much. No other online casino has such an unfair paragraph in their T&Cs. CosmikCasino should keep its license only, if it removes this paragraph and pays my 12000 Euro winnings.

marko6
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Here is the controversial paragraph 103 in the T&Cs of CosmikCasino:

Paragraph 103: Conan Gaming reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. "Irregular play" may include, inter alia:

• Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account, prior to the wager requirement for that bonus having been met.
• Placing total bets equal to or greater than 30% of the value of the deposit.

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Here are 3 more important thoughts regarding this issue:

THOUGHT #1: When a player requests to play without bonuses, he may assume that he is free to play as he likes. He cannot be expected to read 103 paragraphs to search for a hidden term which says that he must not place bets equal or greater than 30% of his deposit value. The casino should clearly state on its home page AND on every blackjack table, if the maximum bet is limited to 30% of the deposit value. Just an example: If I go to a casino in Las Vegas and play at a blackjack table with table limit "500 dollar", nobody would tell me: "Hey, you may place 299 dollar bets only, because you only brought 1000 dollars into our casino." The live blackjack table at CosmikCasino had a clear sign on it saying that the table limit is "max 500 Euro". So, as a NO-BONUS player I must assume that I may place 500 Euro bets at this table, AND that I may split hands and double down this amount as I like.

THOUGHT #2: The controversial paragraph 103 in CosmikCasino's T&Cs talks of "irregular play" when "placing total bets equal to or greater than 30% of the value of the DEPOSIT". However, it is not stated what kind of deposit is meant. Is it the last deposit or all deposits made by the player? I had deposited a total of 3000 Euro into my account at CosmikCasino. Since paragraph 103 does not specify what kind of deposit is meant, I may also assume that I may place bets up to 30% of the value of my total deposit. In that case, there was no reason to void my 12000 Euro winnings, because the table limit of live blackjack (500 Euro) is lower than 900 Euro (30% of my total deposit).

THOUGHT #3: I strongly feel that ALL CASINOS licensed by the Malta Gaming Authority (MGA) should abandon rules like the controversial paragraph 103 in CosmikCasino's T&Cs. The MGA licence is a quality measure, but the only reason to incorporate paragraph 103 is to be able to void winnings from players who do not read all 103 paragraphs. The MGA should step in here and do its duty in regulating CosmikCasino, so that winning players are treated fairly. Once more: It was my own money, that I played with, and any other casino lets me play with my money as I like.

[DaftDog]

marko6 you've really got a nerve. You lie to everybody on this forum which resulted in many people going on wild goose chases to try and assist you with your previous complaint. But you mislead everybody because you have a serious gambling problem, and all junkies lie.

Those terms certainly do suck but then again your integrity on this forum also sucks.

[Roulette Zeitung]

Hello Marko,

Cosmik Casino is operated by criminals from AffPower. This forum is full of complaints. It's proven, that they are working together since at least August 2014 with serious criminals who have hacked thousands of websites also websites from schools, almshouses and other care websites, the most dirty level of crime.

Outside of independent German forums you probably will not get any real help, because GPWA with Casino City and also Ask Gamblers are still promoting that casino and earning highest revenue share with knowledge about the crime of AffPower.

AffPower is playing for time since months (!), because every day the crime continue, they are earning a lot of money.

In Germany Cosmik Casino and Deuce Club are blacklisted nearly everywhere! No serious German webmaster is promoting them and will refuse to do in the future.

The key are their criminal casino terms. Unique in casino industry. If you want to see their most evil term, then read this debunking thread: https://www.gpwa.org/forum/warning-a...no-213253.html

With Club Gold Casino you was taken for an idiot for months. You know, what happened at the end and I know exactly, what hapened before!

So I am wondering, that you try again here. If you are searching for a place, that is independent and will not censor you, then post this issue in German here: http://www.playtime-forum.info/forum/

This will be a real help and warnings to other German players, and there is no doubt, that the pressure on Cosmik Casino is higher, because more than 90% of German players don't care about GPWA.

Why they don't read here?

The answer is simple.

GPWA first of all is a paid forum for casino owners and their advertising programs and as a logic result dominated by conflicts of interest.

Leopold

[-Shay-]

Good God, mate - you have a way of finding every ****/crook casino to play at. File a complaint with MGA and if you continue gambling online - find a truly reputable casino without crap terms.

[Roulette Zeitung]

marko6 you've really got a nerve. You lie to everybody on this forum which resulted in many people going on wild goose chases to try and assist you with your previous complaint. But you mislead everybody because you have a serious gambling problem, and all junkies lie.

Club Gold casino has forged "proofs" against players to resolve issues. I call it the "Playtech Paradox".

Moreover: I have phone call recordings from other player with Club Gold Casino that proofs, that the casino manager was nothing but an ordinary criminal. For me as a German it is forbidden to publish audio recordings without approval of all involved or if it was not published before by any party, but what I can say is, that a lie of a player can't downplay the unbelievable actions of Club Gold Casino in the past.

"all junkies lie"
This superficial and contemptuous view on addicted people, people who become seriously ill, is one reason, why for some readers this industry is simply a shame.

Leopold

[DaftDog]

Club Gold casino has forged "proofs" against players to resolve issues. I call it the "Playtech Paradox".

Moreover: I have phone call recordings from other player with Club Gold Casino that proofs, that the casino manager was nothing but an ordinary criminal. For me as a German it is forbidden to publish audio recordings without approval of all involved or if it was not published before by any party, but what I can say is, that a lie of a player can't downplay the unbelievable actions of Club Gold Casino in the past.

"all junkies lie"
This superficial and contemptuous view on addicted people, people who become seriously ill, is one reason, why for some readers this industry is simply a shame.

Leopold

If you're going to fight for the underdog first make sure it is really a dog.

[Roulette Zeitung]

Very impressive, Ixian.

Bad-mouthing Marko as a "junkie" in this Cosmik Casino issue and thread is one of the most shameful industry moments I have seen for a long time.

Normally I ignore most of your posts and scroll them down, but this time you've gone too far with your "junkie" affront.

The answer to the question "Why it is one of the most shameful industry moments?" I have described sober with all details here: https://www.gpwa.org/forum/leopolds-...tml#post780836
And this shall a must read for every one who is participating from players!

By the way: It's a fact, that at regular intervals your behaviour show characteristics of stalking. Marko should have access to that information that he can better understand his opponent.

Marko, I will show you only a few examples of his unsuccessful attempts to harm or discredit me. His phraseology is astonishing, and the creativeness really marvelous. You will understand his "junkie" crap better.

5. September 2012
Ixian
"Who is this twit?"

13. July 2013
Ixian
"Me thinks tis Black Forest magic mushrooms at work."

26. September 2013
Ixian
"you make me wet my pants"

27. September 2013
Ixian
"Looks like somebody used to work for the Stasi."

27. September 2013
Ixian
"you look like the forum idiot"

27. September 2013
Ixian
"you are a joke"

27. September 2013
Ixian
"You forgot "Twit""

27. September 2013
Ixian
"what a keyboard warrior you are"

5. September 2014
Ixian
"When does the Black Forest Magic Mushroom season end?"

[...]

27. February 2015
Ixian
"all junkies lie"

Please do not be saddened, Marko. You see, it's obviously his nature. If you need any suggestion regarding the Cosmik Casino issue here, then you can contact me at any time via PM.

Leopold

[DaftDog]

Leopold it looks like you have F-all to do and all day to do it in.

27. September 2013
Ixian
"Looks like somebody used to work for the Stasi."

Only the Stasi would keep notes like you do.

[marko6]

All I did is reporting the unethical behavior of a casino. I trust that everybody in this forum will regard it as unfair that Cosmik Casino holds a valid Malta licence and voids winnings from players, who play without bonuses and wager "too much" from their own money.

Please note: It was MY OWN MONEY that I wagered, and I don't know of any other casino who voids winnings when a player wagers 30% or more from the balance which he brings into that casino. It is always up to the player how much he wants to spend, isn't it???

Michael, this also is a call to you! Please assist me this time! I assume that you know the right people in Malta. You once told me that all you want is transparency in online gaming. This controversial paragraph 103 in the T&Cs of Cosmik Casino sucks. But I am just a compusive gambler with no background in law. PLEASE GIVE ME YOUR HELP, with all the power that you have at GPWA and OnlineCasinoCity! Also, please engage a good attorney, if you can do me this favor!

I also ask for the support of all other members in this forum. What else can this paragraph 103 be good for, other than enabling Cosmik Casino to void winnings from players? Such casinos should be revoked their licence, shouldn't they? Or do you want other casinos to copy this unfair behavior?

Thank you so much
marko6

[-Shay-]

Have you filed a complaint with MGA yet?

[marko6]

Have you filed a complaint with MGA yet?

Yes, I have done that on February 26th, when Cosmik Casino informed me that they voided my 12 000 Euro winnings. But I doubt, that the MGA will thoroughly look into this issue UNLESS it is addressed to the right person and assisted by as many influential persons as possible. That is why I ask for GPWA's help (especially from Michael and from all of GPWA's influential members).

Once more my main 2 thoughts (in a modified wording):

THOUGHT #1: The MGA license officially stands for good quality casinos. This license should not be granted to a casino that voids winnings from a player who played with his own money only!

THOUGHT #2: If the MGA believes that there is any reason whatsoever justifying the limitation of wagering deposited money, then this limitation should be CLEARLY READIBLE AND ACCESSIBLE on the main website of the casino, AND in the deposit section, AND ON EVERY BLACKJACK TABLE!!! Because such a clause is extremely UNCOMMON in the gaming industry. While I played, the only information on the live blackjack table was the table sign saying "max 500 Euro". The controversial paragraph was hidden as paragraph #103 at the very end of the T&Cs. A player like me, who requested to play without bonuses, must assume that he may wager his own money as he likes. Especially, that he may wager 500 Euro per hand if the table limit says so.

By the way: Paragraph #103 is listed under "FRADULENT ACTIVITY AND IRREGULAR PLAY". A player like me, who plays with his own money only, may assume that he can skip reading a section with such a title, because playing with his own money cannot be regarded as "fradulent activity".

If the MGA does not reply with a comprehensive statement regarding this issue, I expect all honorable members of GPWA to intervene.

Best regards,
marko6

[Progger]

HI

I dont know if this story is true or not...but

why you not inform about a gaming platform before you play ? You can use Google...anyway..

cosmikcasino.com <- Blacklist
Osiris casino.com <- Blacklist
deuceclub.com <- Blacklist
affpower.com <- Blacklist

Regards

[Gamble 4 Keeps]

While the terms with this brand are a little suspect i think there is a bigger message here. The OP publicly in other posts has openly admitted he/she has a serious gambling problem. Appears to only post when something doesn't go he/shes way, i think its a cop-out that the OP would even try to get there money back.

If you cant afford to gamble, or think/KNOW you have a problem then maybe you should go get yourself help. Sorry if it seems harsh, but its true!

[Roulette Zeitung]

This thread now finally shows, that in this industry it's much easier to trample an inconspicuous and stricken flower than to water it.
Thank you Shay. You are the only one here in this thread who had accepted the long journey to the water tap, regardless what will happen to this issue in the future. The result is not important all the time. Attitude towards it is the key to look with good feelings into the own mirror image.



Leopold

[marko6]

IF ANYTHING your account should be locked as you request, but to expect the money back after you lost it fair and square is wrong.

Wait a minute ...
here seems to be a great misunderstanding - or a great prejudice. I did NOT lose my money "fair and square". As a matter of fact, I won. I had an account balance of 12 000 Euro when I had submitted a withdrawal request. And most important: I won this amount with my own hard money only. I did not lose it, but the casino simply set my account balance back to 1000 Euro.

It is true that I had admitted a gambling problem at other casinos some time ago. So what? I had asked the licensors in Curacao and Malta to be self-excluded from ALL casinos. Neither licensor was able to help.

Shame on the MGA, if it does not rule in favor of the player this time. And shame on everyone here who supports this sucking paragraph #103 implemented by Cosmik Casino. This paragraph #103 is a license to steal money from players, if they decide to risk their own money.

marko6

[Roulette Zeitung]

"And shame on everyone here who supports this sucking paragraph #103 implemented by Cosmik Casino."

Yes! This is my opinion since a long time!

Click here for a list: https://www.google.co.uk/search?q=co....0.twOaefWV_MQ

Term 103 is nothing but a perfidious idea to steal money. If criminals from AffPower put one foot on the surface of Germany, then they land in trouble, also with judiciary.

You will find that term in all (!) brands of AffPower:

Deuce Club | Cosmkik Casino | Osiris Casino

103. Conan Gaming reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. "Irregular play" may include, inter alia:

[...]

• Placing total bets equal to or greater than 30% of the value of the deposit.
• Using the double-up feature to increase bet values

Even if the player refuse to take any bonus, his own and regular money will be stolen with the 30% term.
And if he is using the double-up feature (!), then this is "irregular play"!?

This is my next call addressed to GPWA = Casino City and the Serbian from Ask Gamblers to stop promoting these brands!
Every player, who will sign up through Casino City or Ask Gamblers, will be robbed with a probability of nearly 100% if he is winning huge sums!

You can mention AffPower's brands and Cyber Thrill Casino in one breath!

There is only one right place for their new office:

Leopold

[DaftDog]

And shame on everyone here who supports this sucking paragraph #103 implemented by Cosmik Casino. marko6

As far as I can read nobody in this thread supports those horrendous terms.

But Karma can certainly be a bitch when she wants to be.

[DaftDog]

This thread now finally shows, that in this industry it's much easier to trample an inconspicuous and stricken flower than to water it.
Leopold

"Stricken flower" my ass, you have to be truly blind to reality to believe that.