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  1. #1
    Holly is offline Public Member
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    Exclamation Delay for payment

    Hi,

    I am having trouble with receiving payment from Ace Revenue. According to Ace Revenue, they have already sent me a wire transfer, but my bank is still not received any information about the incoming payment. I do not understand what's going on. I also asked Ace Revenue for a copy of swift confirmation for my bank to confirm payment. Does anyone also have problems?

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  3. #2
    Holly is offline Public Member
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    Still not received the information about my payment, oh so strange =\

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  5. #3
    Ace Revenue is offline Former AM
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    Hi "Holly",

    We are working diligently with our processor and management to find a solution to this payment issue. We will continue to be in touch with you via your email.

    Ace Revenue Team

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  7. #4
    Holly is offline Public Member
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    Thanks for the reply here and I'll be waiting. I hope you fix the problem soon.

    Quote Originally Posted by Ace Revenue View Post
    Hi "Holly",

    We are working diligently with our processor and management to find a solution to this payment issue. We will continue to be in touch with you via your email.

    Ace Revenue Team

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  9. #5
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    TravG is offline Private Member
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    Ace is VERY VERY slow. I have had the same problem but I will say I have always been paid. It has taken over 30 days in the past. Honestly if the player value at Ace wasn't so high I wouldn't promote them but they add to my revenue every month. If it takes over 30 days then I would start to be concerned.
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  11. #6
    Holly is offline Public Member
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    I'm waiting for more than one month! I still not received my payment. And I have never experienced such problems with payments from other affiliate programs.

    Now I spend time talking with the new affiliate manager Dan and I have to explain everything again, because Kristina left (she oversaw the situation with payments before). Why do you have such a problem, Ace revenue???

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  13. #7
    Anthony's Avatar
    Anthony is offline Affiliate Services
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    I will see if I can get an update from Ace. Please PM me with your username.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


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  15. #8
    Holly is offline Public Member
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    I want to say that I have not yet received payment. Anyone received a payment on this week?

    They promised to send me a bank transfer on November 15, but I still have not received payment.

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  17. #9
    Anthony's Avatar
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    Holly, my offer to help and follow up for you still stands.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


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    Holly (23 November 2013)

  19. #10
    Holly is offline Public Member
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    Thanks Anthony, I sent you PM

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  21. #11
    Anthony's Avatar
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    Thanks, I contacted Ace and they said payment was made via Neteller, please confirm.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
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    Holly (25 November 2013)

  23. #12
    Holly is offline Public Member
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    Anthony, Thank you very much! I received payment today on Neteller.

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