Delay for payment

**Holly** · 18 October 2013, 7:50 am

Hi,

I am having trouble with receiving payment from Ace Revenue. According to Ace Revenue, they have already sent me a wire transfer, but my bank is still not received any information about the incoming payment. I do not understand what's going on. I also asked Ace Revenue for a copy of swift confirmation for my bank to confirm payment. Does anyone also have problems?

**Holly** · 21 October 2013, 5:29 pm

Still not received the information about my payment, oh so strange =\

**Ace Revenue** · 21 October 2013, 5:55 pm

Hi "Holly",

We are working diligently with our processor and management to find a solution to this payment issue. We will continue to be in touch with you via your email.

Ace Revenue Team

**Holly** · 21 October 2013, 6:14 pm

Thanks for the reply here and I'll be waiting. I hope you fix the problem soon.

Originally Posted by Ace Revenue

Hi "Holly",

We are working diligently with our processor and management to find a solution to this payment issue. We will continue to be in touch with you via your email.

Ace Revenue Team

**TravG** · 21 October 2013, 9:47 pm

Ace is VERY VERY slow. I have had the same problem but I will say I have always been paid. It has taken over 30 days in the past. Honestly if the player value at Ace wasn't so high I wouldn't promote them but they add to my revenue every month. If it takes over 30 days then I would start to be concerned.

**Holly** · 30 October 2013, 4:53 am

I'm waiting for more than one month! I still not received my payment. And I have never experienced such problems with payments from other affiliate programs.

Now I spend time talking with the new affiliate manager Dan and I have to explain everything again, because Kristina left (she oversaw the situation with payments before). Why do you have such a problem, Ace revenue???

**Anthony** · 30 October 2013, 9:30 am

I will see if I can get an update from Ace. Please PM me with your username.

**Holly** · 22 November 2013, 4:25 am

I want to say that I have not yet received payment. Anyone received a payment on this week?

They promised to send me a bank transfer on November 15, but I still have not received payment.

**Anthony** · 22 November 2013, 9:11 am

Holly, my offer to help and follow up for you still stands.

**Holly** · 23 November 2013, 7:57 am

Thanks Anthony, I sent you PM

**Anthony** · 25 November 2013, 1:31 pm

Thanks, I contacted Ace and they said payment was made via Neteller, please confirm.

**Holly** · 25 November 2013, 10:23 pm

Anthony, Thank you very much! I received payment today on Neteller.

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