Deposits from the last 2 days suddenly disappeared

[EP Relations]

Oyropa,

In response to your last post:
1. Yes, the player did withdraw $22,241.19 and this is a one of the benefits for some of our VIP level players and was negotiated by our VIP support team.

2. Your player contacted us about this deposit claimingg he/she did not make the deposit. They did ask for a chargeback but no chargeback was made since it is the casino's policy if a claim such as this is made by a player and they ask for a chargeback the acount first will have to go through an investigation by our fraud and securties department before it can be determined if a chargeback will be given. This account is still under investigation, hence this is why it is frozen and you do not see any chargebacks in the chargeback column since no chargeback has been made.

3. Your player made the claim that someone hacked his/her computer and made the deposit, not us and this is another reason why we are investigating this claim before a chargeback is made.

[Anthony]

And Anthony ??? I answered to your question..... Iam now interested on your opinion

I would wait until I had all the facts before offering an opinion.

Dear all,

There is a very clear and reasonable explanation for this issue, and anyone claiming otherwise is quite simply unaware of the circumstantial details. Since the issue at hand concerns private player information, we are prohibited from discussing it on a public forum, which would be in breach of our terms and conditions vis-a-vis the player.

As it stands, no one is profiting from this situation: not Euro Partners, not Europa Casino, not the player and not the affiliate. Once the case has been thoroughly investigated, all parties will be duly compensated.

Oyropa, your account manager has made repeated attempts to contact you, both by phone and email. If you wish to receive additional information, please speak with her directly.

Robin

If you contact your affiliate manager like Robin has suggested you can get all the facts. Ignoring their request to talk to you when they said they would be willing to go over everything with you, is not going to get us to a better place. It will only spurs more speculation and I believe we are all interested in getting answers.

[gok]

Hackers are very smart pepole, are they not? Why Should they hack à Credit card, play with Europa casino while they know they Will not get paid.

When you know fire is hot you will not touch it, do we?

That was not so smart, or just to be more clear we dont
Trust you anymore!

[oyropa]

Oyropa,

3. Your player made the claim that someone hacked his/her computer and made the deposit, not us and this is another reason why we are investigating this claim before a chargeback is made.

...OK .... but what happen if the card-was realy hacked and a chargeback will be made ? Is the player account open again ?

and what happens if the player is lying and claims that his card was hacked and only he dont want to pay ?

[oyropa]

...OK .... but what happen if the card-was realy hacked and a chargeback will be made ? Is the player account open again ?

and what happens if the player is lying and claims that his card was hacked and only he dont want to pay ?

Ten days later still the same questions .....

[oyropa]

Ten days later still the same questions .....

Before few minutes i saw in my stats that the Blocked player was activ again on 01.11.2011 (Yesterday)

EP you told me that this Player made an Chargeback on 12.oct about 8000 $ and his account is blocked

still i cant see this 8000 $ Chargeback in the stats , but for yesterday i see a Chargeback
about -840.93 $ in the stats .... also 840.93 $ NetGaming for this player ....