Do you want the casinos you promote to phone your players?

[Daera]

Do you want the casinos you promote to phone your players to try and get fun players to convert to real players?

[Daera]

Can this be edited so voters can be seen so we know we have affiliates and not affiliate programs voting?

[pgaming]

Do you want the casinos you promote to phone your players to try and get fun players to convert to real players?

Based on your original question Daera in my opinion would absolutely NO WAY! In the past I have been contacted via phone. Made me fell very angry and violated.

A very good question BTW!

JMO

greek39

[aksana]

NO! Because I don't like when affiliate managers phone me, so I think most players also won't like when casinos phone them. We have a lot of email spam from casinos, so I don't want to have phone spam from casinos.

[mojo]

I have mixed feelings.

I get calls from Vegas with free rooms (reputable) and VIP hosts. I don't mind that. I can pick the one that is going to give me the best deal.

I think online is different. If it is not done professionally and respectably it will seem sinister. I think that some online casinos have expert marketers that get results the proper way. Others are, well, sinister.

It's buyer beware and one bad marketer can ruin it for the rest.

[Holland87]

I am on the fence with this question. As a player, I do not like the casinos calling me but as a new affiliate, I need all the help I can get to convert my players.

[slotplayer]

not good, are they high?

[casinochipsj]

I think it depends for both affiliates and players if they check a box saying they do NOT wish to be phoned.

Personally I am on the fence, I don't like it when I get calls but as long as they don't call back when I tell them to not call me again then I have no issues.

John

[Chips]

I would rather they did not. I really don't care for poker rooms calling me, and the way some of the clowns are, they can be right pushy. Think of some of the high pressure programs calling your signup. Scary...

I guess if it was a professional call it may be ok, but there is a fine line between informative and pushy.

Gotta stick with NO tyvm.

[LiveCasinoPartners]

IMHO, the negative impact on the brand out weighs the potential benefit of converting.

On a personal level, I do not like it, so I say no. I don't like receiving phone calls from unexpected companies. I can see under certain circumstances it would be acceptable. Like arranging a special prize or money into their player account. Of coarse, this would be after email did not work.

I don't know. I feel that properties should think about enhancing the online experience, and not "convert at all costs". Ultimately, it's what I believe is right.

[casinojack]

WOW!

This has been an eye opener for me!!

I have always thought as an affiliate we want email / phone / snail mail, any way to convert. Of course, when someone asks to be removed form the list this should be respected.

But if after a few emails the players did not convert, why not try to help them? We DO call players and have been successful. Im ok with adding a box of "Do not call me", but we had a player who registered and juts was having issues depositing...sent 500 bucks!

Yes when they ask to be removed from list we never call them again...Ill be watching this thread with interest...

[Renee]

This is a hard one.

In my experience, and I have a lot of this with US players who have accounts with us that have not played in a long time (yes I'm even getting in there and trying to get some of your US players back and playing), they don't reply to emails. I called a couple last week and while there were a handful that were happy I called, a bunch also told me to f*** off.

I think this makes it hard because obviously we want to get your players back playing, and unfortunately sometimes other methods don't work, like an email will go to spam or something like that..

I think if the call is made in a professional way and the caller is not an ass then it should be fine. Phone calls prove to be the best way of retention.

On the other hand, if you call someone who doesn't want to be called, then you could get the same response as I did even if you are as sweet as pie

[livefree247]

No, No, And did I say NO! I don't like it at all... especially automated calls from Chris D.Angelo, telling me about there spammy bonus offers. I have tried, and tried, to get these guys to stop calling my home, and take me off there call list, but they still continue to call.......what am I suppose to do keep changing my phone number? lol

[lots0]

As long as the player is given an opt out for phone calls in the registration area and is made aware that the casino staff will be contacting them by phone.. If they don't opt out... I don't have problem with it and would actually like to see much much more of it.

But again, for me it's the notification and the opt out that are the important areas to consider in this issue.

A cold call from a casino Rep, in my opinion, is questionable at best and shady at worst.

[Daera]

Personally, I hate being called by an online casino if they're calling trying to get me to deposit. I don't like them calling even if they were offering a free chip. Unless it's a casino I play at all the time and already have a good relationship with, and they know I don't mind them calling. But to call just to try and get me to deposit, or make my first deposit, just annoys the hell out of me and is likely to make me do just the opposite, and NOT deposit ever!

So as an affiliate, I don't want the casinos calling my players. I think there's better ways to work on conversion that is not so invasive.

Not everyone wants to have to explain to their husbands, or whomever, why this casino is calling them.

I don't like telephone solicitors of any kind. I especially don't like them trying to solicit online gambling.

I do agree with what Lotso said though, that as long as players have an Opt-Out option and the casinos adhere to it. I don't usually see an Opt-Out when I'm registering as a player though.

The reason I made this poll, is because one affiliate manager tried to convince me that affiliates DO want them calling their players. And that the affiliates wish more programs would phone their players trying to get them to convert. I strongly disagreed. So I figured we'd find out with this poll.

Thanks to everyone who's replied and/or voted so far.

[Renee]

Personally, I hate being called by an online casino if they're calling trying to get me to deposit. I don't like them calling even if they were offering a free chip. Unless it's a casino I play at all the time and already have a good relationship with, and they know I don't mind them calling. But to call just to try and get me to deposit, or make my first deposit, just annoys the hell out of me and is likely to make me do just the opposite, and NOT deposit ever!

So as an affiliate, I don't want the casinos calling my players. I think there's better ways to work on conversion that is not so invasive.

Not everyone wants to have to explain to their husbands, or whomever, why this casino is calling them.

I don't like telephone solicitors of any kind. I especially don't like them trying to solicit online gambling.

I do agree with what Lotso said though, that as long as players have an Opt-Out optin and the casinos adhere to it. I don't usually see an Opt-Out when I'm registering as a player though.

The reason I made this poll, is because one affiliate manager tried to convince me that affiliates DO want them calling their players. And that the affiliates wish more programs would phone their players trying to get them to convert. I strongly disagreed. So I figured we'd find out with this poll.

Thanks to everyone who's replied and/or voted so far.

To be fair, I never asked them to deposit when I called them.

I told them I was calling to do some quality assurance and wondered if they could give me some feedback on why they decided not to play with us anymore.

Once they told me why, if they did, I told them for their help I would give them something in return and if they were interested they could just reply to the email I was going to send them. That was after they spoke to me and not before.

I was never invasive at all, and in any case, if they actually listened past the "I'm Renee from Blah Casino" before telling me to f*** off, they were actually quite pleased I called... The only reason I got from players willing to tell me why they weren't playing anymore was that they had no money.

I guess that helps in any case

Personally if someone is trying to sell me something I would tell them to go jump too (or stick them on the washing machine so they can listen to the spin cycle) but if someone is asking for feedback I would be more than happy to give it to them. After all, if I want to use that product again, I would like it to be improved for when I do use it again, whatever it may be.

Understood that most people are not like me though and I can see your point Daera.

[Daera]

To be fair, I never asked them to deposit when I called them.

I told them I was calling to do some quality assurance and wondered if they could give me some feedback on why they decided not to play with us anymore.

Once they told me why, if they did, I told them for their help I would give them something in return and if they were interested they could just reply to the email I was going to send them. That was after they spoke to me and not before.

I was never invasive at all, and in any case, if they actually listened past the "I'm Renee from Blah Casino" before telling me to f*** off, they were actually quite pleased I called... The only reason I got from players willing to tell me why they weren't playing anymore was that they had no money.

I guess that helps in any case

Personally if someone is trying to sell me something I would tell them to go jump too (or stick them on the washing machine so they can listen to the spin cycle) but if someone is asking for feedback I would be more than happy to give it to them. After all, if I want to use that product again, I would like it to be improved for when I do use it again, whatever it may be.

Understood that most people are not like me though and I can see your point Daera.

That's different. Quality assurance and asking for feedback is totally different and I would welcome a call like that. As long as that's all the call was about, and not trying to pressure me into depositing.

[GamTrak]

I have to say that I do NOT want my players called. I know that I do not like to get an unsolicited call from affiliate managers so I would imagine the players feel the same way.

There are to many variables that can go wrong, from the player not wanting other family members knowing they are gambling online to god knows what and if you have the 'wrong' type of person doing the soliciting it's a disaster for all parties involved.

I'd rather not take the chance. Emails are cool, but never call my players.

[Nandakishore]

NO. I wouldn't mind if an AM who I know will not misuse this option calls one of my players. But that does not work because what happens when the AM changes his/her job?

[lots0]

One program is currently trying this...

I decided to give them a try.

I have seen a huge increase in conversions and repeat deposits with this program.
They are more than doubling my averages.

When I see an increase in repeat deposits.. I can only assume that the players are happy with the calls.