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  1. #1
    AussieDave's Avatar
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    Thumbs down Dodgy Rev Share Stats - $2,174.5 missing???

    Hi,

    When my stats roll over from one month to the next, I always log-in on the 1'st day of the month to check the total of my revenue for the previous month. That's exactly what I did on the 1'st of Feb 2011 (for my Jan 2011 rev share).

    On that day the total rev share for my shared account stood at $6,863.60

    Rev share for my personal account stood at $890

    However I logged in today to find a message stating:
    2011/01/31 Error correction Error on rev share split from FAxxxx for Jan 2011, correct amount is $2466.55 not $3431.80.

    NB - My share of the 50/50 split should have been $3,431.80. Instead it's now changed to $2,466.55

    A couple of issues straight up...

    1/. No reason given for $1,930.50 deduction, just a generic message. Not good enough!

    2/. The same scenario played out in my person account. However not even a generic message with that one. Yesterday the 1'st it tells me I've made $890. Today $646.63 a loss of $244.

    Like FL/FA I run a business too.
    Failure to provide any reason why I'm down this amount of money is NOT acceptable.

    It's not the first time this has occurred but each time it happens I'm given no reason, I receive no email from my aff manager (Florian) either...Yet he's extremely quick to contact me if he's got new banners or offers!

    What I find extremely frustrating is the the notion on the part of FA (my supposed affiliate partner) who obviously doesn't feel this is any requirement to furnish me with a complete audit of why I'm down $2,174.50US.

    In addition, and reiterating this is not the 1'st time this has occurred. How is it possible for a computer program, that's supposed to be programmed using a set of mathematical calculations to become screwed up? It's not, not unless someone is tinkering with & or tweaking the calculations.

    Whilst on the topic, (and yes I'm extremely upset with these ongoing screw ups), why is it when I notify FA to the fact I have 50 or so players in 1 given month who have not deposited in that month, who show $0 deposits but all have $-x.xx values against their net profit, why is this not also a calculation error?

    From evidence I have (going back over 3+ years), it's always a mathematical calculation error when it's in my/our favour. In these cases I'm feed the usual blow off stories. But I'm expected to have faith in the way the FA revenue share is calculated in instances such as these above, now being shafted a further $2,174.50US.


    • I demand answers on these losses.
    • Why you don't provide me with a clear audit trail tracking these supposed errors to the last cent.
    • Why these or other errors occur?

    Edit1b: I also find it incomprehensible how a program set to calculate mathematical equations (rev share) can go haywire!
    A marco is a macro, it only calculates the values and math sums it's given. How is it possible that these are always going screwy? Unless someone is changing the math calculations of the macro(s).

    In bare bones it's no different to a mail form. If I tell the program to send to xxx AT mydomain.com then it only sends to that email address. It doesn't just out of the blue send to xxx AT yourdomain.com. Unless someone changes or adds another directive to the program.



    Dave
    Last edited by AussieDave; 2 February 2011 at 5:56 pm. Reason: edit1a: it's always a mathematical calculation error when it's in my/our favour...etc..etc - Edit 1b:
    ---
    Compliance: a code word for control

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    Do the right thing, even when no one is looking. It's called integrity.
    ---

  2. #2
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    Dave I hear you - I just had my January earnings drop by 3/4 due to this so called "duplication error" of the January data.

    Fortune if this was indeed a database error then it should affect all webmasters equally, so why did Daves earnings drop by 1/3 whilst mine dropped by 3/4. Something is too fishy here.

    Also if this database issue only happened late in the month of January why has the revenue which I accumulated early in the month (and I may be anal but I take screenshots of my stats so I can prove it) been taken.

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  4. #3
    Mr.Noise is offline Private Member
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    Same here, lost around 1/3 of the income. And the income was mainly produced before the end of January.

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    AussieDave (3 February 2011), gocasinos (3 February 2011)

  6. #4
    AussieDave's Avatar
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    Quote Originally Posted by gocasinos View Post
    Dave I hear you - I just had my January earnings drop by 3/4 due to this so called "duplication error" of the January data.

    Fortune if this was indeed a database error then it should affect all webmasters equally, so why did Daves earnings drop by 1/3 whilst mine dropped by 3/4. Something is too fishy here.

    Also if this database issue only happened late in the month of January why has the revenue which I accumulated early in the month (and I may be anal but I take screenshots of my stats so I can prove it) been taken.
    Knowing the amount of red tape to get things actioned at Fortune Lounge Group, I'd bet my last dollar this migration; if that's really the truth, would have been known about months ago. It would certainly not be something done at the drop of a hat!

    What threw my Jan 2011 rev share into a downward spin, is an account which had almost 3x its Net Gaming Profit as it held for her/his monthly deposits. Of course this can be accounted for by the player having a BIG win, no cashing out BUT playing this win back again.



    Even early in the month, the above player account was sitting on Purchase $980 but Net Gaming Revenue was $3.5K or there a bouts. That Net Gaming Climb peaked at $11K + sometime around the 28'th Jan. Now as you can see it's gone!

    Like gocasinos, I also agree things don't add up.

    Over and above this, again we're NOT provided any hard factual proof. Just an email, which btw was sent after the screw up and coincidently not long after I contacted Tex at eCOGRA who I raised a stink about it with.

    ----- Original Message -----
    From: Tex Rees
    To: RFG Network
    Sent: Friday, February 04, 2011 1:23 AM
    Subject: RE: Dave Mikkelsen
    ---------

    ----- Original Message -----
    From: Fortune Affiliates
    To: xxxxxxx @ rawfunk.com.au
    Sent: Friday, February 04, 2011 2:38 AM
    Subject: Important Announcement
    ---------

    But it still doesn't explain why I and my fellow peers who promote FL casinos did not receive a warning about this before the migration was actioned. That just doesn't make any sense. Screwing around with player data, migrating it from servers and databases - there is always a risk of data corruption. But no warning from FA...Doesn't makes sense and sounds like a tall story to me.


    Dave
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  7. #5
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    Quote Originally Posted by gocasinos View Post
    (and I may be anal but I take screenshots of my stats so I can prove it) been taken.
    It's understandable to take these measures. Like you, we're both are running a business and businesses need to keep track of records like this. It's why I like using aff programs which allow one to look at each day of the month and not all days lumped in together.


    Cheers



    Dave
    ---
    Compliance: a code word for control

    ---
    Do the right thing, even when no one is looking. It's called integrity.
    ---

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  9. #6
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    Default Migration issue

    Hi Dave,
    We understand your level of frustration and your concern to know whats happened and more importantly, what steps have been taken to make certain that you, a valued Fortune Affiliate, earns and gets paid what is rightfully accruing to you.
    Every step is taken in our program to follow strict processes/protocal/audit procedures and do everything in our power to prevent this type of problem from occuring.
    Unfortunately, ,mistakes happen and issues occur - its about how we openly address and rectify the problem/s as quick as possible.

    Please contact your account manager directly by email or alternatively let us know if you wish to be called directly to explain what has occured and how it has been rectified.

    We have nothing to hide and thus have made this public knowledge through email communication to our entire affiliate base, and the entire affiliate communitiy on various forums.

    I hope that through open and clear dialogue we are able to give you the satisfaction that the matter has been resolved.

  10. #7
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    When exactly was the date of this migration - the fact that your email said late in January does not explain the fact that 3/4 of the earnings I earned early in the month were suddenly wiped out. If the migration only happened late in January could you explain why earnings from the beginning of the month are removed.

    I have tried emailing but have received no response as of yet. My account number is FA13994 - perhaps you could get my account manager to contact me. Thankyou.

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    Hi there. Your query will be answered by account manager.
    Best regards Anthony

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    4 days since I sent the email - still no reply from my account manager

  13. #10
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    I can't provide the name but I was contacted by a friend in the industry about same/similar situation with Fortune and their conclusion/assumption was that a progressive winner had happened thus explaining how they could have had more income due (which later was missing and reason I was contacted) than were deposits showing.

    Not sure where or how that figures into the equation other than I thought you guys might find it interesting to know that at least one other person had the same experience.
    Almost Here! How would you like to be able to get not just one sign up from your player, or even a couple, but every single casino they join from here on? I've a plan that can make that happen and it will likely also tell you every time the player is active within the casino.

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  15. #11
    FortuneAffiliates is offline Sponsor Affiliate Program
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    Default We are here to assist you

    Thank you for informing us that your friend (whose name cannot be disclosed) has raised this issue with you. This affiliate is welcome to contact his or her Account Manager who will gladly explain the issue, why it occurred and how the problem has been solved. Please feel free to contact support@fortuneaffiliates.eu should he or she not receive a prompt response.

    Kind regards
    The Fortune Affiliates Team

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