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  1. #1
    bookmakers2u's Avatar
    bookmakers2u is offline Public Member
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    Default Entain Partners - Delivery has failed to support@entainpartners.com

    Hi everyone,

    I need help to contact Entain partners with a Supplier Form they needed. I have sent them a mail, (they suggested support@entainpartners.com). However, it says the following when mailed:

    Delivery has failed to these recipients or groups: support@entainpartners
    Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.

    I need an option to reach out to them.
    Thanks in advance

  2. #2
    Nik0 is offline Public Member
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    It was working week ago when I sent my docs. Anyway, try sending to compliance@... instead to support@... , final reply about the decision came from there

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    bookmakers2u (9 September 2021)

  4. #3
    GPWA Maria's Avatar
    GPWA Maria is offline APCW/GPWA Program Manager
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    Default

    Quote Originally Posted by bookmakers2u View Post
    Hi everyone,

    I need help to contact Entain partners with a Supplier Form they needed. I have sent them a mail, (they suggested support@entainpartners.com). However, it says the following when mailed:

    Delivery has failed to these recipients or groups: support@entainpartners
    Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.

    I need an option to reach out to them.
    Thanks in advance
    Morning bookmakers2u,

    I am chatting with a team member from Entain, could you please send me your username name via PM and also if you can tell me who suggested the email you used?

    Thank you in advance.
    Feature your Affiliate Program with us and enjoy the rewards!

    Regards,

    Maria Florides
    GPWA Program Manager
    GPWA.org | iGamingAffiliatePrograms.com | FinanceAffiliatePrograms.com | GPWAtimes.org | iGamingPocketDirectory.com | APCW.org

    Mob: +35796453758 | Skype: Maria.florides1 | Email: Maria@gpwa.org

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    bookmakers2u (9 September 2021)

  6. #4
    GPWA Maria's Avatar
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    Quote Originally Posted by Nik0 View Post
    It was working week ago when I sent my docs. Anyway, try sending to compliance@... instead to support@... , final reply about the decision came from there
    Actually she said for suppliers Compliance@entainpartners.com is the correct email. Nik0 you were spot on, thanks.
    Feature your Affiliate Program with us and enjoy the rewards!

    Regards,

    Maria Florides
    GPWA Program Manager
    GPWA.org | iGamingAffiliatePrograms.com | FinanceAffiliatePrograms.com | GPWAtimes.org | iGamingPocketDirectory.com | APCW.org

    Mob: +35796453758 | Skype: Maria.florides1 | Email: Maria@gpwa.org

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    bookmakers2u (9 September 2021)

  8. #5
    bookmakers2u's Avatar
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    Default

    Thanks for your replies. I want to inform a successful update.

    The email to support@entainpartners apparently arrived. It appears that the recipient is Compliance@entainpartners.com However, I think it could be a good idea to send to both mail addresses when sending docs.


    Tor 2021-09-09 10:41
    Dear xxxx,

    Thank you for contacting EntainPartners team and providing all the necessary documents.

    The KYC/AML process has now been successfully completed. The documents provided have been verified and are satisfactory to finalise the on-boarding process.

    If you have further questions and/or concerns, we will be glad to assist you.

    Sincerely,
    Eva Wells
    Compliance Officer
    EntainPartners team
    Last edited by bookmakers2u; 9 September 2021 at 4:30 am.

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    GPWA Maria (9 September 2021)

  10. #6
    indian bet is offline Private Member
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    Default

    in your personal account of the affiliate program, you can directly contact your manager, if this does not work out either. then they have a chat or a feedback form on their website

  11. #7
    universal4's Avatar
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    While some time using the messaging system inside the affiliate interface might be a contact option, ALL Affiliate programs should furnish all affiliates an email address that works, for any support related contact.

    And they should make sure to fix any and all false positive messages (if any) of bounce reports even if they are getting the messages.

    Rick
    Universal4

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