I made a cashout of 3415 GBP at casinotropez and 3620 GBP at Europa
They haven't pay , the reason: you played Videopoker in addition to the allowed games.
I went to check the terms and it figured out that there were discrepancies between the terms of use and the promotion terms and condition.
At the terms of the promotion it said that Videopoker does not count towards the wagering, but at the terms of use they added a note that they reserve the right now to pay if any of these games were played.
I claimed that this is misleading and not honest, this important note should have been mention at the promotion terms and putting such a note on the term of use or privacy policy is not fair.
Instead of playing blackjack only(blackjack was allowed a year ago) I played also Videopoker, big deal, and the terms said you may play it wont count towards wagering
I have a screenshot to support my side and the casino never denied that.
There was a player who had the same problem, Thelawnet from casinomeister and winneronline forum, he was paid in full and AFTER HE WAS PAID THE CASINO CHANGED THE PROMOTION TERMS, if you go now to casinotropez vegasred or europa you can see that at the promotion terms it says that if you play those games they reserve they wont pay you.
I tried to use casinomeister help but he sent me an email that once I play excluded games I am in trouble.
Can anyone help me getting my winnings from them ?