Results 1 to 15 of 15
  1. #1
    Moonlight Cat's Avatar
    Moonlight Cat is offline Private Member
    Join Date
    November 2008
    Posts
    1,979
    Blog Entries
    1
    Thanks
    1,236
    Thanked 1,168 Times in 675 Posts

    Default EuroPartners - decreased RevShare without previous notice.

    EP - decreased RevShare without previous notice.


    Usualy, when i checked stats, i check only Revenues column.
    But 2 days ago, i checked "Casino Net Gaming" column too and see something strange.
    Since 2009 i have RevShare 40% plan. And i know, that Casono Net Gaming/Total Level Revenue
    columns is not always = 40% at one moment, because EP stats delay, and columns don't update evenly.


    But this time i check stats for previous month, and see that RevShare drop down
    from 40% to 25% at ~ 19 feb.


    This is very strange, because if i understand right - RevShare calculated at montly based.
    So if you change plan, you must change it from 1st of the month?


    Ok, but this is not big problem. The problem is, that EP do this without any notification.
    I detected changes only 2 weeks later.


    If EP drop down my RevShare plan at 19 Feb, i think that would be fair if EP
    send me e-mail at least 19 February. Something like this: "Dear Moonlight Cat,
    based on our rules we drop your RevShare from 40% to 25% since 19 February".


    At this case, I would write a response like: "Dear EP, based on my own rules
    i remove your brands from my sites since 20 February". And thats all.
    Both sides say "goodbye" to each other. EP beginning to look new affiliates,
    i beginning to look new affiliate program. All happy


    In affiliate/affiliate program relationship both siedes work under agreement.
    If one side change conditions, they must notify another side ASAP, and don't wait then
    other side detects a change in the conditions of their own.


    So, i strongly recomended to all webmasters, who work with EP carefully check and calculate they stats again.
    Maybe some of you EP drop RevShare too, but "forget" to notify
    about this.


    Sorry for my bad English language.
    I hope community understand, what i mean.

  2. The Following 3 Users Say Thank You to Moonlight Cat For This Useful Post:

    DanHorvat (8 March 2015), universal4 (8 March 2015)

  3. #2
    -Shay- is offline Public Member
    Join Date
    November 2012
    Posts
    3,062
    Thanks
    12,211
    Thanked 3,160 Times in 1,695 Posts

    Default

    (*** In before Leopold ***)

    Contact your affiliate manager. I'm willing to bet they will get this sorted for you ASAP based on what I've observed here recently.

  4. The Following User Says Thank You to -Shay- For This Useful Post:

    Roulette Zeitung (11 March 2015)

  5. #3
    EP Relations is offline Sponsor Affiliate Program
    Join Date
    January 2007
    Location
    Tel Aviv
    Posts
    393
    Thanks
    1
    Thanked 112 Times in 51 Posts

    Default

    Hi Moonlight Cat

    Please PM me your Username so I can put you and your Affiliate Manager in touch and see what the issue is here. I am sure this can all be worked out.

    Best,
    Robin
    The Euro Partners Team

  6. The Following 4 Users Say Thank You to EP Relations For This Useful Post:

    -Shay- (8 March 2015), Moonlight Cat (8 March 2015), Top Online Casinos (8 March 2015)

  7. #4
    Moonlight Cat's Avatar
    Moonlight Cat is offline Private Member
    Join Date
    November 2008
    Posts
    1,979
    Blog Entries
    1
    Thanks
    1,236
    Thanked 1,168 Times in 675 Posts

    Default

    Quote Originally Posted by -Shay- View Post
    (*** In before Leopold ***)

    Contact your affiliate manager. I'm willing to bet they will get this sorted for you ASAP based on what I've observed here recently.
    Quote Originally Posted by EP Relations View Post
    Hi Moonlight Cat
    Please PM me your Username so I can put you and your Affiliate Manager in touch and see what the issue is here. I am sure this can all be worked out. Best, Robin
    Hello Robin. My username: "billyboy".

    I contacted with my affiliate manager, mr.Uriel Saied today (via email).
    The replay is:

    Thanks for contacting, As I can see the deal is 25% from 3th of September,
    I don't know why mr.Uriel Saied tell about "3th September".
    I see changes only from ~19 February.

  8. #5
    Moonlight Cat's Avatar
    Moonlight Cat is offline Private Member
    Join Date
    November 2008
    Posts
    1,979
    Blog Entries
    1
    Thanks
    1,236
    Thanked 1,168 Times in 675 Posts

    Default

    Robin, i forget to say you something.
    I sent additional PM to you.

    Thanks.

  9. #6
    Top Online Casinos's Avatar
    Top Online Casinos is offline Public Member
    Join Date
    March 2015
    Location
    Europe
    Posts
    189
    Blog Entries
    5
    Thanks
    148
    Thanked 208 Times in 105 Posts

    Default

    Quote Originally Posted by Moonlight Cat View Post

    Ok, but this is not big problem. The problem is, that EP do this without any notification.
    I detected changes only 2 weeks later.
    Going from 40% to 19% not a big problem? In my honest opinion, it is.

    I sure hope you will get it sorted out, and that you will be paid out all money that's due to you.. And, don't settle for 19%. There are many more very good affiliate programs willing to pay you more than that, and keep you on that level for as long as you live. Success.

  10. #7
    EP Relations is offline Sponsor Affiliate Program
    Join Date
    January 2007
    Location
    Tel Aviv
    Posts
    393
    Thanks
    1
    Thanked 112 Times in 51 Posts

    Default

    Hi,

    thanks Moonlight Cat for your PM. I hope my answers were helpful. In this instance the Affiliate was notified by his Affiliate Manager via a phone call they shared. This situation I believe has now been solved between Moonlight Cat and his AM. We do not just reduce Rev Share without notification or without cause as was the case here and we are more then willing to discuss restructuring of any deal that one of our partners might not be satisfied with.

    Best,
    Robin
    The Euro Partners Team

  11. #8
    Moonlight Cat's Avatar
    Moonlight Cat is offline Private Member
    Join Date
    November 2008
    Posts
    1,979
    Blog Entries
    1
    Thanks
    1,236
    Thanked 1,168 Times in 675 Posts

    Default

    Quote Originally Posted by EP Relations View Post
    .In this instance the Affiliate was notified by his Affiliate Manager via a phone call they shared.
    Robin, is it i understand right, that someone from your team called me?
    May i ask, who called me and when? Maybe they speak with somebody, but not with me.


    1.) I never speak about my affiliate business by phone. ~ 1 year ago, one of your affiliate managers try co call me several times, and every time i say: "Don't speak by phone, don't speak by phone... e.t.c."


    2.) Here, in Russia, i stay only 4 months from last 12 months. Another time i stay in South-East Asia, where my Russian mobile phone is unavailable. Your managers don't know my asian number.

    3.) Last several months my EP manager was English speaking manager. I may little be write in English, but this is impossible for me, speak English by phone.

    4.) I see the situation becomes more interesting

  12. The Following 2 Users Say Thank You to Moonlight Cat For This Useful Post:

    DanHorvat (8 March 2015), TheGooner (8 March 2015)

  13. #9
    TheGooner's Avatar
    TheGooner is offline Private Member
    Join Date
    March 2007
    Location
    New Zealand
    Posts
    4,253
    Thanks
    1,943
    Thanked 4,205 Times in 2,000 Posts

    Default

    Quote Originally Posted by EP Relations View Post
    In this instance the Affiliate was notified by his Affiliate Manager via a phone call they shared. This situation I believe has now been solved between Moonlight Cat and his AM. We do not just reduce Rev Share without notification or without cause as was the case here and we are more then willing to discuss restructuring of any deal that one of our partners might not be satisfied with.
    Doesn't look resolved to me ...

    It looks like your AM went for the convenient "story" of a phone call when there was no supporting email - but has been caught out here as it's clear that there would not have been a shared phone call between an affiliate on the move who does not speak english too well and your AM. Certainly not a communication that was clear to both parties.

    THanks for the post MoonlightCat, we get approaches from EuroPartners on a monthly basis with all sorts of promises and guarantees that their shady practices and trimming all happened under "previous management" and would not happen now. It's never really believable. If they are doing this with partners then how are they treating players ?

    It's clear that EP have no issues with cutting you from a 40% deal to a 25% deal - and can't even be honest about a failure to communicate.

    I guess that they will remain a platinum sponsor and a sponsor of affiliate conferences - all for marketing purposes of course - but it will not be an indication of their standing in my eyes (and many other affiliates with good memories).

  14. The Following 3 Users Say Thank You to TheGooner For This Useful Post:

    DanHorvat (8 March 2015), Moonlight Cat (8 March 2015), Top Online Casinos (11 March 2015)

  15. #10
    Moonlight Cat's Avatar
    Moonlight Cat is offline Private Member
    Join Date
    November 2008
    Posts
    1,979
    Blog Entries
    1
    Thanks
    1,236
    Thanked 1,168 Times in 675 Posts

    Default

    Quote Originally Posted by Top Online Casinos View Post
    Going from 40% to 19% not a big problem? In my honest opinion, it is.
    From 40% to 25%. When i say "not a big problem". i mean, that this is not big problem for me, because my affiliate gambling
    portfolio is well diversified. I am not count, but i think, that my average income from EP is less than ~< 5% from total.

    Yes, i am really bring to EP little amount of players. For these year (2015) only 2 RFD. (2 RFD February).
    The reason is simple. EP poorly converted on my LATAM traffic. This is the reason, that i give best position to another
    affiliate program that generated RFD ten times better (and give me 40%-50% RevShare without any requrements).
    This is not mean, that EP - bad. No they are good, but not in LATAM market that is very specific.
    Last edited by Moonlight Cat; 8 March 2015 at 4:43 pm.

  16. #11
    universal4's Avatar
    universal4 is online now Forum Administrator
    Join Date
    July 2003
    Location
    Courage is being scared to death...and saddling up anyway. John Wayne
    Posts
    27,835
    Thanks
    2,178
    Thanked 7,877 Times in 4,966 Posts

    Default

    So why did it happen without notice in the first place?

    How many other affiliates have been hammered by this and what happens to them if they do not know about such a resource as the GPWA where they can publicly voice their distaste for the practice?

    Rick
    Universal4

  17. The Following User Says Thank You to universal4 For This Useful Post:

    Moonlight Cat (9 March 2015)

  18. #12
    DanHorvat's Avatar
    DanHorvat is offline Private Member
    Join Date
    November 2008
    Location
    Actual location may vary.
    Posts
    1,897
    Blog Entries
    3
    Thanks
    1,302
    Thanked 1,289 Times in 760 Posts

    Default

    Ah, Europartners. The binary options guys of sports betting affiliate programs.

  19. The Following 3 Users Say Thank You to DanHorvat For This Useful Post:

    Moonlight Cat (9 March 2015), TheGooner (8 March 2015), universal4 (9 March 2015)

  20. #13
    Roulette Zeitung is offline Public Member
    Join Date
    July 2012
    Location
    Germany
    Posts
    4,446
    Blog Entries
    5
    Thanks
    6,015
    Thanked 6,716 Times in 2,965 Posts

    Default

    "if i understand right - RevShare calculated at montly based. So if you change plan, you must change it from 1st of the month?"
    Revenue share deals can be changed at every single day, even in the middle of a month with effective immediately.

    "Yes, i am really bring to EP little amount of players."
    That's totally irrelevant! You are as important as a webmaster who acquires hundreds of players every hour. Every business that is based only on a fistful of big sellers is a ramshackle building.

    "We do not just reduce Rev Share without notification or without cause"
    "without notification"
    "In this instance the Affiliate was notified by his Affiliate Manager via a phone call they shared."
    "~ 1 year ago, one of your affiliate managers try co call me several times, and every time i say: "Don't speak by phone"
    "
    try co call me several times [...] ~ 1 year ago"
    Phone call between January 2014 and June 2014?

    "We do not just reduce Rev Share without notification or without cause"
    "without cause"
    "As I can see the deal is 25% from 3th of September"
    Obviously a new deal exist in the system since September 2014 ... perhaps for new players you acquired since 3. September 2014?
    Is it possible, that you still receive(d) 40% for the old players you acquired before 3. September 2014?


    "without cause"
    Phone call between January 2014 and June 2014?
    New deal since 3. September 2014.
    Was there a time period you stopped sending any traffic to Europartners between May 2014 and August 2014?

    "Yes, i am really bring to EP little amount of players. For these year (2015) only 2 RFD. (2 RFD February). [...] RevShare drop down from 40% to 25% at ~ 19 feb."
    New players (acquired and active on February 2015) with 25% because of the deal from September 2014?
    Old players (with still 40% (?)) not active in February 2015?
    But old players were active before February 2015 and the reason why you not complained earlier and are wondering about the information about new deal from September 2014, because you got still 40% (for old players who were active) until the new players came in February 2015?
    I am not a psychic, but this could be a mathematical explanation.

    "we are more then willing to discuss restructuring of any deal that one of our partners might not be satisfied with."
    For me this would be the best because even a small webmaster is as important as a webmaster who acquires hundreds of players every hour and especially one, who is working "Since 2009" for EP.

    Leopold

  21. #14
    allfreechips's Avatar
    allfreechips is offline Private Member
    Join Date
    August 2010
    Location
    Ohio - The taxing state
    Posts
    1,081
    Thanks
    136
    Thanked 631 Times in 371 Posts

    Default

    This is the reason I removed fortune affiliates from Allfreechips, now I need to start checking all my revshare % all over I guess...
    Allfreechips online casino guide offers online casino reviews from our members. Also our exclusive No Deposit casino bonuses are always up to date. See the latest slot machine reviews at Hotslot and exclusive no deposit casino bonuses as well with a good dose of daily online gambling news to learn about pokies

  22. #15
    Roulette Zeitung is offline Public Member
    Join Date
    July 2012
    Location
    Germany
    Posts
    4,446
    Blog Entries
    5
    Thanks
    6,015
    Thanked 6,716 Times in 2,965 Posts

    Default

    Based on chronology my rational fundamental understanding about pragmatic conflict resolution tells me, that his issue came to an acceptable solution. My non pragmatic feelings -in the constant search of universal harmony- tells me the same.

    If I am wrong, then directly involved persons should correct me, because I don't think I know it all.

    Leopold

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •