I had given up the ghost about getting my Facebook page renewed but after FB sending me more emails I figured I'd log in again to check the account status.
After not being responded to on 2 occasions I decided to give an appeal one last go (After all I literally posted twice a day at most and explicit betting company related posts were few and far between), their response by way of an 'appeals process' is nothing short of laughable... Just thought I'd share for those in a similar predicament.
ME: Hi,I will completely refrain from any gambling related content going forward and only provide sports analysis and reviews, I admittedly erred naively and didn't realise I was breaching any rules being that you were accepting my money for the very same posts that were deemed not acceptable. A response would be greatly appreciated so I know where I stand and what likelihood I have of getting this overturned.
Many thanks In advance.
FB: Hi Shrewwd,
Thanks for writing back. Once a page has been unpublished for violating any policy it cannot be republished.
Thanks,
Sofi
Page Policy
ME: Hello Sofi,
I do really appreciate you getting back to me but that response seems to make a bit of a mockery of the whole 'appeals process' ?
I would have thought there would be degrees of violation and mine would have been very small (owing to being unaware,...now I am I wouldn't breach this again)
As I said the actions which you have deemed in breach are the very same that I actually paid you guys money for to promote?
I would really appreciate it if you could give me a little more information rather than such an abrupt and seemingly peculiar response. Is there any opportunity for me therefore to ask for a refund for you allowing me to pay (and for you to accept payment for) marketing activity that you then deem unsatisfactory? It just renders it a waste of the very little money that I have in trying to grow a reputable business.
I thought that Facebook would be the best medium to promote and so that’s where I spent my (albeit relatively small) marketing budget
Best regards
FB: Hi Shrewwd,
Thank you for writing back. We understand your concern but we have to follow the rules.
Thanks,
Sofi
Page Policy
Me: Hey again Sofi,
I really don't want to be argumentative or cause any hassle but what does 'we have to follow the rules' mean?
It's your supposed rules that you are imposing and so you are the decision makers and have free will to do the right thing, do you not?
Also that last response was even more dismissive and flippant than the first one and hasn’t acknowledged the money you have taken from me. If you could address this issue and suggest a) what you consider a 'fair' outcome is in this instance and b) what you are going to do or what you propose that I do to come to that 'fair' account it would be appreciated.
You have happily taken a considerable sum from me for advertising and then closed my accounts for the very same adverts ? (Irrespective of the wasted and time and effort I have put this seems very unjust).
Many thanks
FB: (Im awaiting, however not expecting a response)
