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  1. #1
    marko6's Avatar
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    Default Florijn Casino violates its own rule regarding Responsible Gaming

    After a terrible experience with Club Gold Casino (an issue, which is still unsolved) and a break of more than one year I thought that I might give it a try again with online gaming.

    I had carefully selected a casino to play at, which cares for Responsible Gaming according to its website. I chose FLORIJNCASINO.COM licensed by Curacao Gaming, because they offer a self-exclusion tool. I made some deposits and had several ups and downs. On December 1st, at a balance of 5000 Euro, I decided to withdraw this amount. Florijn casino is proud of offering „ultrafast payouts“. After submitting my withdrawal request I was told that for new players it will take 24 hours to process a withdrawal. To make sure that my withdrawal will be processed, I self-excluded myself for 3 days. On December 2nd I asked the casino in a mood of addiction, whether it is possible to enable my account again. The casino immediately removed my self-exclusion. I noticed that my 5000 Euro withdrawal request has not been processed yet. I cancelled it and lost it all.

    Now I am asking myself again, whether all of this was my fault. On December 1st, when I had self-excluded myself, I did the right thing. I submitted a withdrawal request, because I had won. The casino terms and conditions say: „Only when the cooldown is over, you will have access to the account.“ Because of this term I was sure that my withdrawal request will be processed.

    On December 2nd I fell back into an addictive behaviour and asked the casino, whether it can enable my account again. We all know that it is hard not to continue playing, if you had a winning streak the day before. But today I realize, that all this saying about „Responsible Gaming“ is bullshit, if a cool-off period can be lifted that easily by the casino – just upon a single e-mail sent by the player. Of course, I had expected the casino to process my withdrawal, prior to reopening my account. I would not have self-excluded myself the day before, if I didn’t want this withdrawal to be processed.

    Meanwhile, I asked FLORIJN CASINO to refund my 5000 Euro, but it denied to do so. The casino refers to article 9 of their terms and conditions, where it says: „A request to increase/decrease a deposit limit or extend/remove a playing ban will enter into effect immediately upon receipt and at the players own risk.“

    I feel that this article violates the intention of Responsible Gaming, because a playing ban set by a player should never be removed immediately by the casino. If a player bans himself, he has good reasons to do so.

    So I kindly ask you to check two questions:

    Question #1: Has this article 9 has been in place on December 1st, when I had self-excluded myself. I must admit that I was not aware of this article.

    Question #2: Doesn’t this article 9 contradict the following article, which can be found at
    https://www.florijncasino.com/en#hea...en%20u=submenu : „Don't want to play anymore? Often helps to have a brief pause, you can cool down from one day to six months setting this directly into your account. The account will no longer be available for you for that period. Only when the cooldown is over, you will have access to the account.“

    This article clearly makes 2 statements. First: THE ACCOUNT WILL NO LONGER BE AVAILABLE. Second: ONLY WHEN THE COOLDOWN PERIOD IS OVER, you will have access to the account.

    My simple Question #2 is:
    What is a cool-off period good for, if it can be lifted?

    I kindly ask for a refund of my original 5000 Euro withdrawal, because my account should have remained closed for 3 days after I had self-excluded myself and because the withdrawal should have been processed within these 3 days.

    By the way: This time I saved all correspondence, which I had with the casino.

    marko6

  2. #2
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    GCG is offline Public Member
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    I think you should have selected guts or leo vegas if you like netent casinos as these are regulated from Malta and also have a far better reputation.
    I doubt you will get your money back but you can try to get a compensation, besides that please play smart next time and do not gamble it all at once. A few hundred now and then can be more fun than unloading a few K in a short period of time.

  3. #3
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    I am starting to think that maybe you should self exclude yourself from playing in any casinos.

    You seem to be battling with yourself often on playing, then asking to be excluded then asking to be allowed to gamble again and then going through the process over again.

    Your situation and the fact that you have brought it to the public realm here both previously as well as this case may help more affiliates and operators see the need to be aware of such situations, but I encourage you to consider a different course of action and maybe talking to gamecare.

    Rick
    Universal4

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  5. #4
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    Default Cuaracao versus Malta

    Quote Originally Posted by universal4 View Post
    I am starting to think that maybe you should self exclude yourself from playing in any casinos.
    Thanks Rick,
    I know you are right, and believe me I really tried very hard. I quit gambling for more than one year. I thought that I might give it a try again, if I find a casino that pledges itself to Responsible Gaming on its website.

    Now I have made two terrible experiences in a row: First Club Gold Casino ripped me off, when reopening my account and restricting my gameplay to slots, although I had conditioned the reopening to making all casino games available to me. Second Florijn casino ripped me off, when reopening my account one day after I had banned myself for three days, without having processed my withdrawal prior to reopening my account.

    I wish to call your attention to the fact that both of these casinos are licensed by CURACAO GAMING. I was told yesterday that most probably I would have received my money back from BOTH casinos, if they had been licensed in Malta. It seems to me that casinos licensed in Curacao don't need to care about Responsible Gaming. And the ruling of the licensor CURACAO GAMING in my first case against Club Gold Casino proves to me that this licensor doesn't care a bit about players who have a gambling addiction.

    If a casino licensed in Malta removes a wagering limit or a self-exclusion set by a player without waiting 7 days, it is faced with losing its license. Within a few minutes Club Gold Casino had removed 82+ wagering limits set by me (this fact was verified by Michael), and now Florijn Casino has removed a 3-day-ban set by me. And both of these casinos are still licensed by CURACAO GAMING.

    I ask my principal question again: What is a self-imposed wagering limit or a self-imposed ban good for, if it can be removed that easily by the casino???

    I would like to share my experience with the world and recommend all players to stay away from casinos licensed in Curacao, until CURACAO GAMING changes its policy and adopts the same strict rules regarding self-imposed limits and self-exclusions as Malta.

    PLEASE NOTE: From now on I will not be talking for myself anymore, I am talking to prevent others from being ripped off like me! And I do thank GPWA for giving me the opportunity to do so.

    marko6
    Last edited by marko6; 6 December 2014 at 4:25 pm.

  6. #5
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    Look man,
    I know how hard is gambling. I used to be professional bettor. But even when I knew what I am betting on and why, there were times I can not believe even now, where I jumped into it and lost money in stupid bets. Even at casino. It sounds incredibly, but it is like that.

    So I kind know what you are talking about. Gambling addiction is ****.

    When I see your style of writing, you are also intelligent and educated man, and in your case it makes things even worse. You are outsmarting yourselves IMO.

    It seems to me that you can well define your gambling problem and your defense is not denial, but postmodern acceptance. But you need a scapegoat, because tbh, nobody wants to feel like loser or desperate failing idiot. So you have found a way how to stay innocent in this game. You have find a scapegoat and you need to persuade the world that "they" are wrong [or at least worse than you].

    But this is a vicious circle. Spiral of death. You can be 100x right, that they are wrong, but you are only digging in your hole. It is absolutely human kind of behavior. Most of us do it in one way or another. Many, maybe majority of people incl. me date with people who hurt us. It is not coincidence, it is not only evil world, it is our choice. There is big pleasure to hurt ourselves. And it is the best when we find a way how we can wash the hands over the fact we do it.

    But the life and the way is to see how pathetic one is. To look into the mirror and see the picture of very confused person who wants to desire the biggest pleasures, but refuses to pay for them [the payment here is the look into mirror and then the change].

    It is said that to cure addiction means that you have to admit it. It is 100% true. Your problem is not only addiction, but also very innovative way how you try blaming others. Again: I do not say the greedy casinos or affiliates are right. But I am saying that the approach where you try to show to everyone how bad they are is the worst for you.

    Please do not attack me. I know this post is hard for you. It is even harder when said in public. And on the top at place where you hope you will get the cheap relief. I am showing you honestly a way out. I know the last thing you want to do is to go through the way. That is the human idiocy and the trick that keeps addicted people with their addiction. Nobody wants to admit that the best and most intense feelings in this world are the things that destroy us. Nobody wants to live in that world. But that is our world and our battle. Maturity is defined imo as accepting that fact.

    Let's grow up.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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  8. #6
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    I was just informed by Gaming Curacao that Florijn Casino is under the supervision and regulation of the Curacao supervisor CyberLuck. Registration CEG-IP/2012-03. Their URL is https://www.curacao-egaming.com/

    I was not aware of the fact that there are several licensors in Curacao. Still though, my principal complaint remains: It seems to me that casinos licensed in Curacao (under whatever licensor) don't need to care about Responsible Gaming.

    PROOF 1: Club Gold Casino (licensed by Gaming Curacao) removed my 82+ wagering limits within a few minutes only (this fact was verified by Michael). Also, this casino reopened my account after a freeze WITHOUT caring about my condition, that I want my account to be unlocked ONLY IF the casino enables me to play other games than slots.

    PROOF 2: Florijn Casino (licensed by Curacao Egaming) removed my 3-day-ban approximately 18 hours after I had set it.

    I kindly ask members of GPWA to find ways how to convince Curacao licensors, that all casinos need to implement the same strict rules for Responsible Gaming as in Malta!

    marko6

  9. #7
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    Your last post and ignorance actually loosened my guilt of being a pimp of bookies.

    Go on man. Tell to the whole world how horrible some gambling commission on coastline of Venezuela [which is nothing but a joke and was always intended as joke] is.

    No it was just mean joke by me. Sorry.

    Call your mum. Or rather psychiatrist. He will tell you have have addictive disease and not that you are just an idiot and parody for humanity. Because I will do it in my next post.

    I wish you were my player so much!
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  10. #8
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    It seems to me that casinos licensed in Curacao (under whatever licensor) don't need to care about Responsible Gaming.
    True statement, which was concluded in case #1. Find a different jurisdiction to play in if you're going to continue playing. They do not deserve a third chance, let alone a second one.

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