Results 1 to 4 of 4
  1. #1
    Cash Bonus's Avatar
    Cash Bonus is offline Private Member
    Join Date
    May 2014
    Posts
    4,086
    Thanks
    8,226
    Thanked 2,523 Times in 1,805 Posts

    Exclamation Grande Vegas Casino - No response and no payment!

    Hello all,


    I have a problem with Grande Vegas Casino.


    I have not yet been paid my April 2017 commission and it is only a very small amount and I don't know what is going on?


    I am also very worried that I will also not be paid any other commissions due to the fact that this 'technical error' will never be fixed from RTG's side.


    I have sent out several emails to Tony my affiliate manager and he told me that there was a technical problem when they tried to make out the payment to my player account. This was on the 12th of May. Since then, I have sent out several emails to him with no response and no payment.


    Every time I have a live chat with their operators, they just keep telling me that my problem is being sorted out at the moment and has been escalated but nothing at all has been done.


    The email address that I have been sending my messages to for affiliates is:


    grandevegasaffiliates@swiftassistance.com (the email address for Tony my affiliate manager)


    Can somebody please reach out to me and help me? I would really like a representative from Grande Vegas Casino to reach out here or someone that can help me.


    Hello Anthony, I would really appreciate your help please.


    Thank you all very kindly for all of your help!
    Last edited by Cash Bonus; 25 May 2017 at 6:06 pm.

  2. #2
    Anthony's Avatar
    Anthony is offline Affiliate Services
    Join Date
    June 2003
    Location
    Everywhere
    Posts
    7,072
    Blog Entries
    67
    Thanks
    2,038
    Thanked 3,360 Times in 1,764 Posts

    Default

    I contacted Grande Vegas Casino, they sorted out the technical issue there were having. Your payment will be processed today.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


  3. The Following User Says Thank You to Anthony For This Useful Post:

    Cash Bonus (29 May 2017)

  4. #3
    Cash Bonus's Avatar
    Cash Bonus is offline Private Member
    Join Date
    May 2014
    Posts
    4,086
    Thanks
    8,226
    Thanked 2,523 Times in 1,805 Posts

    Default

    Hi Anthony,

    Thank you very kindly for all of your help with this matter! This problem has now been fully resolved and I have now received my payment in full as well.

    Take care my dear friend and have a very good day ahead!
    Last edited by Cash Bonus; 29 May 2017 at 5:48 pm.

  5. #4
    Progger's Avatar
    Progger is offline Public Member
    Join Date
    November 2014
    Location
    New Zealand
    Posts
    1,422
    Thanks
    282
    Thanked 929 Times in 583 Posts

    Default

    Nice,Anthony!

  6. The Following User Says Thank You to Progger For This Useful Post:

    Cash Bonus (29 May 2017)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •