
Originally Posted by
Pokerface
We work with many Direx N.V. casinos and all of them have paid without requiring a deposit. We have had one program request a deposit however when we explained we know other similar Softswiss programs have paid without requiring it, they got back to us and paid out accordingly.
On top of this, other Softswiss programs were able to convert from euro to bitcoin without any problem and payments easily processed via Bitcoin..
This is the only Softswiss program to insist a deposit is required. Understand this is the case for players that are withdrawing free money for KYC reasons but we are affiliates, not players. If other programs can pay out through player accounts without a deposit, why can't they?
They say they can't pay to a Canadian bank, fine this can be the case. Skrill is off limits for us too and even more so for player activity. They can't or won’t convert the Euro commission to Bitcoin to process the payment without deposit. When told they would not convert we did as they suggested and opened Cubits to process a Bitcoin payment.
Mentioning “the sum of the payment is absurd and small” is insulting and indicative of the type of communication and experience we have received and can only assume others have experienced similar attitude dealing with other issues.