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  1. #1
    Hanale9 is offline New Member
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    Default Help with Canbet not paying 6K

    I registered at Canbet and claimed the signup bonus.

    I am from Israel, checked the terms of the bonus and don't remember any term against players from Israel.


    They let me register and claim the coupon code and I fulfilled the wagering requirements.

    They confiscated my $5900 claiming that Israel is allowed to get bonuses only with prior negotiation.


    Again I haven't seen such a term. Why would they let me register , claim the coupon and only then tell me I am not getting paid, what exactly did I do ?

    I played Tri card poker very risky, I did not abuse their bonus .


    Dear H,
    I have contacted our fraud manager regarding the $5,900 that has been removed from your casino account and recieved the explanation that condition 16 of the Canbet terms and conditions prohibits Israeli clients from using our bonuses without prior consent due to the high levels of bonus abuse we recieve from your country, and that as this money was won with bonus funds it has been removed from your account accordingly.
    If you wish, you can contact our risk manager directly at risk@canbet.com


    I would appreciate any help from anyone , I feel I got screwed.

    I can't send them emails anymore. I tried to solve that issue by emails and not by forums, but now any email I send them is considered spam and automatically ignored by their system.

    Shame on them!! I am not getting paid and they don't have even the courtesy to reply.

  2. #2
    pgaming's Avatar
    pgaming is offline Public Member
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    Question

    Quick question did you receive prior consent?

    greek39

  3. #3
    Hanale9 is offline New Member
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    Default

    The website offered coupons , I wrote the coupon and the bonus was auto credited. There was nothing to agree, if that what you meant by your question.

    Everything went smoothly and I never get any email warning me nor any message .

    I even got an email I should send my documents, and I sent them .


    Dear H,

    You may re-submit your withdrawal request upon sending us a fax / email
    detailing the following:

    1. Proof of ownership for the cards used on your account. This should be a
    copy of the front and back of the card.

    2. Photographic Identification. This should be a copy of either your Drivers
    License or Passport.

    If you have access to a scanner, you can scan and email the images to us.
    This is our preferred method, as the images are readable the first time. If
    you don't have a scanner, you can fax them to us on:

    +61 3 9948 9885 - International
    +44 208 996 5612 - UK
    1 888 364 2610-USA

    Please note that all the documents provided must be clear. It may help to
    photocopy the image on the lightest setting.

    Please refer to the Withdrawal Information section in the Members Area of
    our site for the required bank details. Your request will be processed at
    the first opportunity during normal business hours in England.

    Kind Regards

    Sarah
    Canbet Customer Services Team
    Canbet Sports Bookmakers UK Limited

  4. #4
    pgaming's Avatar
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    Default

    Unfortunately there is something you must always agree to when accepting any kind of bonus. Sometimes players miss them or they are so obscure and don’t understand them. Always read the T&C’s before play maybe even take a screen shot. But for the casino you were playing at they clearly state.

    Player from the following countries are not eligble for any casino bonus without prior consent.
    Israel
    But believe me I can sympathize the way you must feel right now. I personally would not play at this particular casino for two reasons.

    Canbet Casino reserves the right to change, modify or alter a bonus at any time.

    Canbet Casino reserves the right to seize any finds in accounts deemed to be fraudulent or those deemed to have acted in a fraudulent manner.
    They can change, modify or alter your bonus at anytime? what the heck does that mean? also to "seize any finds" what is "finds"? Probably a typo error in the most important section of their site.

    But I do find it unusual for letting you play the bonus knowing full well you were from Israel.
    greek39

  5. #5
    Hanale9 is offline New Member
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    Default

    In the email they sent they mentioned rule 16 , now in the website it is rule 17

    Websites change their terms and condition occasionally. I read the terms before I register. It was not there. If it was there I would have remember it and why would I play there ?

    I did check, it just was not there. Now it is my word against their word because I have no proof.

    I came to Canbet after a friend of mine who is also Israeli won there and got paid in full.

  6. #6
    pgaming's Avatar
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    Thumbs up

    This particular casino is considered to be reputable by most standards. Unless some one else wants to jump in here give me a few days to see if the terms were changed.

    Greek39

  7. #7
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    Hi all,

    for future endeavors ....... never accept bonuses period!

    you get nothing for free in this life. quicker learned .... quicker avoided when it comes bck to bite you in the ass.

    I know you want to say .... well why? this sucks! etc. but the truth is ... nothing is free. most times the terms are set up to work against those lucky enough to buck the odds.

    I know its not what you wanted to hear. but it is quality advice. wish I could do more.
    Almost Here! How would you like to be able to get not just one sign up from your player, or even a couple, but every single casino they join from here on? I've a plan that can make that happen and it will likely also tell you every time the player is active within the casino.

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  8. #8
    pgaming's Avatar
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    Thumbs up

    After speaking with them personally they told me the rule had been in place for quite sometime. I was skeptical however and visited the Prelinger Archives. Dating from September 2006 Rule#16 clearly states:

    16. Player from the following countries are not eligble for any casino bonus without prior consent.
    o Isreal
    For myself this is concrete proof this rule was indeed in place when you started play. If you are going to accept a bonus carefully read the Terms and Conditions. I do feel for you this has happened to me before. They may have added a rule making this rule #17 but this rule has always been there.

    greek39

  9. #9
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    Default

    Yes - Israeli players are not eligible for bonuses ...

    We specifically state this at the bottom of our CANBET review when talking about bonuses ... (see box on bottom left of page)
    http://www.goonersguide.com/casino_canbet.html

    A pity that you did not use a GPWA member website to find a casino - then you would have known about this BEFORE you got stung.

  10. #10
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    This goes for any casino.. Not necissarily Canbet specifically.

    # If players from Israel are not allowed a bonus, they should not be able to claim one.

    It's win win for any casino that has these rules.

    # Bonus is awarded to players in a barred country/jurisdiction.
    # Player wins, no winnings paid out.
    # Player loses, then what? Keep the money?

    It's wrong. It should be automated. It should not be possible to claim a bonus and get it, that you're not due. 15 years of online gaming and the software still cannot recognise the word Israel on a sign up form, and tally it with the word Israel on the barred country list?

    Conclusion: The casino gave the bonus, their bad, the player played and won, the player should get paid out. The player would not have received his deposit back if he lost.

    # The sooner webmasters and the authorities ruled in favour of the player in such instances, the sooner the casino and/or software suppliers would pull their finger out and stop releasing 4 new slots a month, and actually get on top of the game.

  11. #11
    Hanale9 is offline New Member
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    Default

    I came here to update the fact that using an archive they found out it was there and I missed it.

    I already updated the winneronline.com forum but it pending approval and will be published.

    It was found out at sportsbookreview forum.

    Still what they did is not acceptible.

    I probably missed because as I can see it is the last term and the last line.

    In the list of countries only Israel was there. I missed tha term.

    Still, the accepted my reg. , the bonus was in once coupon was claimed...

    They never warn me not by email, live chat... phone although they have 3 of them.

    They asked for documentation to process cashing... and then out of the blue they came with that illusive term.

  12. #12
    bb1web's Avatar
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    Default

    If players from Israel are not allowed a bonus, they should not be able to claim one.
    bottom line!

    nuff said!
    Almost Here! How would you like to be able to get not just one sign up from your player, or even a couple, but every single casino they join from here on? I've a plan that can make that happen and it will likely also tell you every time the player is active within the casino.

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  13. #13
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    Default

    As Greek pointed out the terms pertaining to Israel players are clearly Black & White.

    If however, you'd signed up at the casino and the bonus was automatically credited without having to enter a bonus code before hand, then maybe, in my opinion you'd have some grounds for appeal.

    The flip side to that could very well have the casino stating clause - 16. Player from the following countries are not eligble for any casino bonus without prior consent.
    o Isreal

    In which case, the casino could say you were obliged to contact support to have the bonus removed from your account before play commenced.

    Another good reason why you should always study the general T&C's of any casinos, this also includes the bonus T&C's and while your at it the casino rules too.

    I'm sorry you had to learn this lesson which such a large loss.



    Cheers



    Dave
    ---
    Do the right thing, even when no one is looking. It's called integrity.
    ---

    igaming affiliates rights - fairness for all iGaming affiliates

  14. #14
    bb1web's Avatar
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    In which case, the casino could say you were obliged to contact support to have the bonus removed from your account before play commenced
    while I agree completely with your logic Dave, .... I don't think this is the way to go for any reputable casino.

    personally ... I'd very much appreciate a player from any country and not appreciate the fact they had to go to the extra trouble.

    while I'm no whiz ..... I can't imagine it being that hard for a casino to NOT apply a bonus to someone from a country that is not allowed them.

    I personally never accept bonuses ... I consider them a trap in most cases though its true if you win enough ..... you can still meet the requirements with money left over to cash out.

    but I find it quite frustrating when I have to contact support and have them take away a bonus after I've deposited .... in order to protect myself from the bonus scenario.

    I think adding the code .. or even better yet ... just having a link the player can click IF they want to be included in the bonus deal ... is much better way to go.

    the net is suppose to be convenient. This is gone when you have to go thru hoops to avoid something you never wanted in the first place.

    likely its not an issue very often ... but say I get a bonus added that I hadn't wanted .... and end up winning and then am faced with meeting requirements I never actually agreed to .... I'm not going to be very interested in returning and playing at that casino again. They have proven to me that they are "sneaky" ..... even if that was not their intention.

    I think the bigger players are seldom impressed with bonus offers and that at least a share of them are of same thinking as myself. here is a casino that is tricking me into a money trap.

    be upfront ... player friendly ..... and don't make them jump thru hoops to avoid the very things that most smart casinos .... would choose to want in a player. that being one that doesn't want a bonus ...

    otherwise it looks very much like that they are wanting people to take bonuses because they have requirements they know are seldom going to be met

    just do people right. it works out best in the end.
    Almost Here! How would you like to be able to get not just one sign up from your player, or even a couple, but every single casino they join from here on? I've a plan that can make that happen and it will likely also tell you every time the player is active within the casino.

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