I registered at Canbet and claimed the signup bonus.
I am from Israel, checked the terms of the bonus and don't remember any term against players from Israel.
They let me register and claim the coupon code and I fulfilled the wagering requirements.
They confiscated my $5900 claiming that Israel is allowed to get bonuses only with prior negotiation.
Again I haven't seen such a term. Why would they let me register , claim the coupon and only then tell me I am not getting paid, what exactly did I do ?
I played Tri card poker very risky, I did not abuse their bonus .
Dear H,
I have contacted our fraud manager regarding the $5,900 that has been removed from your casino account and recieved the explanation that condition 16 of the Canbet terms and conditions prohibits Israeli clients from using our bonuses without prior consent due to the high levels of bonus abuse we recieve from your country, and that as this money was won with bonus funds it has been removed from your account accordingly.
If you wish, you can contact our risk manager directly at risk@canbet.com
I would appreciate any help from anyone , I feel I got screwed.
I can't send them emails anymore. I tried to solve that issue by emails and not by forums, but now any email I send them is considered spam and automatically ignored by their system.
Shame on them!! I am not getting paid and they don't have even the courtesy to reply.