Hi from bgobuddies.com

[-Shay-]

Thanks mate, love your work!

Al

Is this referencing the "adult app" available on his site or the actual review and site?

[thebookiesoffers]

yes your site. I suggest accessing your site via an iphone. Unless your targeting porn?

cheers for that pal, I think I've found the hack and sorted it. would you mind confirming for me it is ok on your trumpet, seems to be on mind now

thanks

[suffolkpoker]

cheers for that pal, I think I've found the hack and sorted it. would you mind confirming for me it is ok on your trumpet, seems to be on mind now

thanks

yea seems good now i will have to go else where for my "porn app" fixes

[GamblingEnthusiast]

merchant - date - total commission - bonus - rollover - balance

BGO	3/1/2015	£ 70.05	£ 0.00	£ 0.00			£ 70.05
BGO	4/1/2015	£ 12.48	£ 0.00	£ 70.05			£ 82.53
BGO	5/1/2015	£-181.05	£ 0.00	£ 82.53			£-98.52
BGO	6/1/2015	£ 12.18	£ 0.00	£ 0.00			£ 12.18
BGO	7/1/2015	£ 58.37	£ 0.00	£ 12.18			£ 70.56

Why didn't my £82.53 rollover ? Do you have NCO now or is it the IA software that is calculating wrong ?

[-Shay-]

merchant - date - total commission - bonus - rollover - balance

BGO	3/1/2015	£ 70.05	£ 0.00	£ 0.00			£ 70.05
BGO	4/1/2015	£ 12.48	£ 0.00	£ 70.05			£ 82.53
BGO	5/1/2015	£-181.05	£ 0.00	£ 82.53			£-98.52
BGO	6/1/2015	£ 12.18	£ 0.00	£ 0.00			£ 12.18
BGO	7/1/2015	£ 58.37	£ 0.00	£ 12.18			£ 70.56

Why didn't my £82.53 rollover ? Do you have NCO now or is it the IA software that is calculating wrong ?

Miscalculation - contact your AM, they'll have to make a manual adjustment.

[universal4]

Ummm that looks correct.

end of March positive 70,95
April 12.48 + 70.05 = balance 82.53
May you had a negative of 181.05 and offset part of it with balance from April

In June you had positive revenue and they did in fact zero the negative in May since the balance matches revenue and is not reduced by any previous negative.

Unless bgo normally does not offset a negative with prior unpaid positive balances, that is the sad reality of smaller affiliates that unpaid positive balances can be and are at times wiped out by a negative in the following months.

Many affiliates that meet minimum payment thresholds most months may never have experienced this but is a small affiliate's reality.

Rick
Universal4

Side note: I would love to be proven wrong in this particular case, but have in fact seen these scenarios many times over the years.

[Miles_FTA]

HI Welcome and if i can assist in anyway Shout

[GamblingEnthusiast]

Ummm that looks correct.

end of March positive 70,95
April 12.48 + 70.05 = balance 82.53
May you had a negative of 181.05 and offset part of it with balance from April

In June you had positive revenue and they did in fact zero the negative in May since the balance matches revenue and is not reduced by any previous negative.

Unless bgo normally does not offset a negative with prior unpaid positive balances, that is the sad reality of smaller affiliates that unpaid positive balances can be and are at times wiped out by a negative in the following months.

Many affiliates that meet minimum payment thresholds most months may never have experienced this but is a small affiliate's reality.

Rick
Universal4

Side note: I would love to be proven wrong in this particular case, but have in fact seen these scenarios many times over the years.

"Unless bgo normally does not offset a negative with prior unpaid positive balances" - They have never done it before so therefor I though it was strange. Will contact my AM so they can fix it.

[-Shay-]

"Unless bgo normally does not offset a negative with prior unpaid positive balances" - They have never done it before so therefor I though it was strange. Will contact my AM so they can fix it.

We have had to do this in the past with bgo back in our earlier days (when they operated under a different brand name). The affiliate manager handled the "issue" promptly and without hassle and we were paid the proper amount.

[universal4]

Thanks for that guys, I did not know bgo did that, and I am hoping this is worked out.

That is really a positive for this group.

Rick
Universal4

[GamblingEnthusiast]

I emailed them Thursday and got a reply on Friday that they will look into it. So let's see what happens.

Is it only for me that impressions and clicks updated every hour, but registrations and player activity( commission, deposits) only update once every 24h?

Before everything was 1 hour...


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[-Shay-]

I emailed them Thursday and got a reply on Friday that they will look into it. So let's see what happens.

Is it only for me that impressions and clicks updated every hour, but registrations and player activity( commission, deposits) only update once every 24h?

Before everything was 1 hour...


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Yes, it seems earnings and player data is 24h now... Shame really, as they swore by the hourly update as the big selling point in moving to Income Access.

[GamblingEnthusiast]

Hmm, Okey.

I would prefer hourly on all stats... But what can you gonna do, right.

Update on the rollover issue... My manager is still waiting to hear back from income access.....

This is going so fast...




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[GamblingEnthusiast]

Update:

They are working on the issue and also found something else.

So I'll just have to be patient

But I wonder what the other problem is.

"We are still waiting feedback from Income Access as we could have unearthed a bigger problem"



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[GamblingEnthusiast]

Update:

The rollover issue has been fixed and I should not have any problem with it in the future. Very nice.


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[-Shay-]

Update:

They are working on the issue and also found something else.

So I'll just have to be patient

But I wonder what the other problem is.

"We are still waiting feedback from Income Access as we could have unearthed a bigger problem"



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I suspect this bigger problem is "something" that happened when they went from nearly real time reporting to daily reporting. We noticed a huge drop in player activity that coincided with the change in reporting frequency.

[GamblingEnthusiast]

Well the answer came today when I asked if commissions were processed yet.

"The reason we haven’t procceeded with August payments yet is because we recently found out that the Net Revenue in the affiliate system has been artificially inflated due to an administration error following our recent move to a new backend system on June 11th, resulting in affiliate partners on revenue share/hybrid deals being overpaid."

So commissions showing in stats for June,July, and August are not correct.

My real commissions were much lower :/


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[GamblingEnthusiast]

"The reason for this overpayment is that turned bonuses haven’t been deducted when calculating net revenue. "


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[-Shay-]

In looking at my stats, it looks as if they've been under-reported (not overstated).

We've not heard anything about this by the way...

[GamblingEnthusiast]

In looking at my stats, it looks as if they've been under-reported (not overstated).

We've not heard anything about this by the way...

Neither did I, but when I asked today about commission payments this month, I got the answer that they are not yet processed because of this issue.

If you send an email to your AM you will get correct commissions for June, July and August.



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