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  1. #1
    Viriatu is offline Private Member
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    Default How hard can reefer poker suck when its time to pay....

    Ok so some time back i got some Canaffco points , i proceeded to change does points to real money on the merchant in cause, REEFER PoKER. once i got thoose few bucks i joined some tourneys and got it up enough to cash out.
    This is what i got in response

    "Dear xxxxxxx,

    Thanks for playing with us at ReeferPoker!

    ReeferPoker Support has received your withdrawal request of $xxxxx. Your reference number for this transaction is xxxxxxx
    We'd like to approve your Moneybookers withdrawal as quickly as possible, but before we can, you will need to complete our identity document verification process.
    As a part of our mission to be the safest, friendliest and most trustworthy place to play poker on the internet we require that our members complete this process to gain access to higher deposit limit.
    Step 1: Please log into your player admin pages at https://secure.reeferpoker.com and click the 'Pending Transactions' link.
    Step 2: Follow the simple steps to verify your identity and approve your withdrawal.
    ReeferPoker members only need to complete this verification process once to expedite all future deposits and withdrawals.
    if you should have any questions, please check our FAQ pages at http://www.reeferpoker.com/faq.html or contact support@reeferpoker.com.

    We hope you agree with our belief that safety and trust is very important when transacting online and ask for your co-operation and understanding as we try to make the internet a friendlier place to play poker.
    Kind Regards,
    ReeferPoker Support Team
    support@reeferpoker.com
    http://www.reeferpoker.com"

    After this i sent National ID card and utillity bill well that was not enough.... they needed a faz of some form i had never heard about...

    Now, i dont have a phone, and so i cant fax anything to no1, plus i live in a remote location and i need at least 50Klm to get into some kind of decent Town\civilization, so i go to live suport and explain this. The talks were robotic and moronic to say the least...

    So i decided to quit.... and let them keep my money.... then again i was VERY PISSED, so no i wont quit, i said to myself.

    I drived the 50Klm to town and bought myself a new shinny scanner and got home ready to fill out thoose useless forms (yes i dont use a credit card so its basicly useless for them....) i scanned the blessed thing and sent it. after this i got this email

    "Dear Valued Player,
    Thank you for contacting us.

    We have received the completed verification form.
    You may proceed to make a withdrawal transaction now if you wish.Thank you.
    - Hide quoted text -
    Please feel free to contact us if you have any additional questions.
    Sincerely,
    CS Gary
    Customer Support Representative"




    So now you say great man wtf is your problem?? Today after having to wait several days for a cash out response i got this email.



    "Dear xxxxx,
    Thanks for playing with us at ReeferPoker!
    ReeferPoker Support has received your withdrawal request of $xxxxx. Your reference number for this transaction is xxxxxx
    We'd like to approve your Moneybookers withdrawal as quickly as possible, but before we can, you will need to complete our identity document verification process.
    As a part of our mission to be the safest, friendliest and most trustworthy place to play poker on the internet we require that our members complete this process to gain access to higher deposit limit.
    Step 1: Please log into your player admin pages at https://secure.reeferpoker.com and click the 'Pending Transactions' link.
    Step 2: Follow the simple steps to verify your identity and approve your withdrawal.
    ReeferPoker members only need to complete this verification process once to expedite all future deposits and withdrawals.
    If you should have any questions, please check our FAQ pages at http://www.reeferpoker.com/faq.html or contact support@reeferpoker.com.
    We hope you agree with our belief that safety and trust is very important when transacting online and ask for your co-operation and understanding as we try to make the internet a friendlier place to play poker.
    Kind Regards,
    ReeferPoker Support Team
    support@reeferpoker.com
    http://www.reeferpoker.com"



    The lack of professionalism is absurd im back at square one, after doing all demanded from me i still get the same bot email when cashing out, i got no phone call since i dont have a phone i cant take the iniciative of doing so, live suport is useless and now i dont know what else to do so i decided to make it public maybe they get ashamed and get shade some light on this.... Im a player and i have deposited in a LOT of smaller rooms and got some issues here and there but never i had to do such an effort and so many emails and get to feel so cheated and sucked on like i did on reefer poker, and this will get into my reviews EVERYTIME for as long as i promote poker....


    Warm regards all
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  2. #2
    pompeyrayuk's Avatar
    pompeyrayuk is offline Private Member
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    Default

    Think you will find that is Merge and not Reefer specific.

  3. #3
    thepokerkeep's Avatar
    thepokerkeep is offline Private Member
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    Default

    Canaffco is a member here.... perhaps Michelle or Gian would be able to assist??
    Terry - The Pokerkeep
    President / CEO - Gambling Affiliates Union

    Casino Affiliate Programs
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    Gambling Affiliate Program Blacklist

    Email: admin @ thepokerkeep.com



  4. #4
    Viriatu is offline Private Member
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    Default

    ok sorry for the late update i have been away. Someone must have read this i was an email upgrading my status, but i did NOT send the docs again...
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