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  1. #1
    LuckyBettors - Jamie's Avatar
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    Default Are Inetbet Turning Roguish - Seems that way

    Hi just thought i would ask, How many people have been having issues with Inetbets withdrawal process. My partner is having issues after being a customer with inetbet for over 6 years and has been asked to re-send in the verification forms again.

    He has never been asked this on previous withdrawals to Neteller and got a sly e-mail when he asked about the comment on there website which says:

    Any withdrawals over and above deposited funds will require a completed Fax Back Form on file to be processed. Withdrawals can only be credited to the same NETeller account used to deposit. Should a player have solely deposited using NETeller a Fax Back Form may not be required.
    They highlighted that the comment said MAY NOT and the reason i will get involved is because they have never requested this previously when he has used Neteller to withdraw. he has sent Drivers Licence and this form in a long time ago, yet they made their e-mail sound like they have never received it and he was lying. Then i found they are doing it to other players as well.

    Neteller has always been used and he has never been asked previously. I then done a search on google relating to Inetbet and found at Casino Meister issues of the same sort of thing happening to others located here: http://www.casinomeister.com/forums/...l-process.html

    I also found other sites when i type in google "Inetbet Rogued" come up with issues as well.

    http://www.google.co.nz/#sclient=psy...b7ba37a694f6cc

    What are your thoughts, I am starting a poll on my own site to see if they should be rogued. Hope GPWA don't mind me posting the link to the poll, if they do i will remove it.

    http://playersluck.com/forums/topic/...bet-be-rogued/

    It would be great to have other affiliates feed back on any issues with Inetbet Casino. Should i post this here in chatter or put it in Unethical behaviour.

  2. #2
    iNetBet Promos is offline New Member
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    Hi All,

    We do not normally post in reply to such cases however as this player has decided to post on various forums etc that we are rogue/acting in a rogue manner we felt we had no option.

    Just to give the other side of things. The client in question has not made a withdrawal for over 3 years. It is standard practice for our accounts team to make sure an account is in order prior to approving any withdrawal. What with recent events etc all processors now require that KYC documentation be up to date. On this particular account that was not the case so new docs were requested.

    The client made a withdrawal request and after a few hours they were emailed asking for an updated form to be sent in. 12 hours later we received this and informed them that it was with accounts. Now within 24 hours of the withdrawal being made they have decided to post up all over the place that we are rogue. I hardly think that because a set of docs have yet to be verified within this short amount of time that is the case.

    I have looked into this in more detail and as it turns out the forms sent in are not complete. Also the details on these do not match the account details registered with us. We are not saying there is anything fraudulent going on here. Clients address etc change all the time especially longstanding ones. This is exactly why our accounts team have to request these updates on occasions.

    Jamie - I would recommend before posting up on public forums and starting polls etc you might want to check with your "partner" first to make sure you have all the facts. In this case our accounts team were fully justified in requesting this information as it seems the account does need to be updated. Had this been going on for days or weeks even I could have maybe seen some justification however as I say only a relatively short period of time has passed. We are also still awaiting correct details to be sent through to us.

    I hope that this clarifies things for everyone. Have a good weekend.

    Best Regards
    iNetBet Promos

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  4. #3
    LuckyBettors - Jamie's Avatar
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    Quote Originally Posted by iNetBet Promos View Post
    Now within 24 hours of the withdrawal being made they have decided to post up all over the place that we are rogue.
    Not true at all. this is the only place i have posted this apart from my own site. Please do not try to make out I am running around forums. I have every right to ask if people think your company is slacking off or showing signs of roguish behavior.

    Apart from my post here and one on my own website, where are all these posts you are referring to please?

    Also from what my partner has told me it has been 48 hours.

    Why do details need to be updated for withdrawals if the account and withdraw method hasn't changed.

    Quote Originally Posted by iNetBet Promos View Post
    12 hours later we received this and informed them that it was with accounts
    I suggest you read above. one minute you say your still waiting on the information and in the same post you say you have received it ok and its with accounts.

    Quote Originally Posted by iNetBet Promos View Post
    The client in question has not made a withdrawal for over 3 years
    Maybe so, but how about the amount of deposits that have been made in those three years? I am sure it out weighs the withdrawals.

    Quote Originally Posted by iNetBet Promos View Post
    Jamie - I would recommend before posting up on public forums and starting polls etc you might want to check with your "partner" first to make sure you have all the facts.
    I do have full facts being my partner and I also have copys of e-mails sent.

    Quote Originally Posted by iNetBet Promos View Post
    We are also still awaiting correct details to be sent through to us.
    What details might they be. The last e-mail sent from yous was received approx 4 hours ago. by two customers service people who obviously didn't check with each as two different responses came through.

    Could you enlighten what further information you may need, because your support team haven't bothered to e-mail my partner to let him know.

    You have the correct details now NAME, ADDRESS, CITY, STATE, COUNTRY, PHONE NUMBER, NETELLER DETAILS which have never changed, DRIVERS LICENCE & FAXBACK FORM. What more do you need?

    24 hours or 48 hours, from doing a serch in google it seems this is starting to happen with others too. I am not calling you rogue, I am simply asking if you should be rogued based on other postings i have seen around the place.

    Please do not try and derail things here.

    You post clarifies nothing apart from you saying another delay and havent even emailed to ask for further information

    This was the original email send requesting information which was around 48 hours ago. I have blocked email addresses, but it will show what they requested.

    Parts in bold are what has been already sent to them. Also a couple of comments

    support@in​etbet.com
    Add to contacts
    To *******@hotmail.com
    Dear *****,

    I hope that this mail finds you well. Congratulations on your win.

    Just a quick email to explain the procedure with your withdrawal request.

    I see that you have requested a withdrawal via NETeller. That is fine

    However we note that we do not have a complete fax back form on file for you "Not true one was already sent". We would thus like to make sure all of your account details are up to date. Please could you send us in a new Fax Back Verification Form so that we may update our records. DONE We are required to do this as part of our KYC procedures. DONE

    The fax back procedure is explained in the banking section of our website
    http://www.inetbet.com/banking/verificationform.asp

    The form simply confirms your information is all up to date etc and enables us to make sure that it is you, the legitimate player who is asking for the withdrawal. We know this to be the case but as I say it is a KYC requirements.

    I would be most grateful if you would complete the form and either fax or email us this information.

    The form can be found on the following page of our site.
    http://www.inetbet.com/downloads/Fin...nformation.doc

    Many thanks for your time on this matter.

    If you have any questions or queries please do not hesitate to contact me.

    Kind Regards
    ******
    iNetBet Accounts
    The only information they requested was the details found on this form. http://www.inetbet.com/downloads/Fin...nformation.doc

    Name (as shown on account): Username:
    Address Line #1:
    Address Line #2:
    City: State:
    Zip/Postal Code: Country:

    Home Phone: ( ) Fax: ( )
    Work Phone: ( ) Email:
    Date of Birth: / / / (mm/dd/yyyy)

    ----- Banking Information -----

    Type of Card:
    Credit Card Number:
    Expiration Date: / / (mm/yyyy)

    For all other processors used please give account details here:




    Bank Information (for Wire Transfers):
    Bank Name:
    Bank Address:
    Bank Phone: ( )
    Swift / IBAN #:
    Account Name:
    Account Number:

    Also remember to send us a visible copy of your driver's license or other form of official photo I.D. as well as a copy of each credit card used.

    ----- Authorisation -----

    *Please accept this as authorization for iNetBet Casino, to draft the above listed Credit Card / Payment Processor and continue such authorization until I notify iNetBet Casino and the bank listed in writing.


    Signature: Date: / /

    NO WHERE ON THE FORM DOES IT SAY FILLOUT YOUR NETELLER DETAILS!!!

    So please do not tell me that is what you are waiting for because you have them on file which have not changed. Apart my partners email address.

    Why do people need to send this information if they are only using NETELLER to deposit and withdraw? It clearly says you may not need these forms if using Neteller as a payment method on your withdraw page of your site. So why the sudden change with my partners account. Your quick enough to let deposits come through.

    On another note, why do your support staff always send emails without naming who they are. I think its only fair a paying customer sees who they are communicating with, DON'T you?

  5. #4
    iNetBet Promos is offline New Member
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    Hi,

    Although you seem quite willing to, I am not going to discuss another clients account on a public forum.
    Please have your partner check their emails as all relevent detail pertaining to this query are provided there. Please have them continue this via the support channels.

    Our verification process is a very simple procedure and should not be hard at all. As per our website we simply require a completed fax back form which includes all current details such as address, contact number etc. Clients are also required to include relevant processor information. In this case their NETeller account details. Simply writing NETeller is not sufficient.

    In this example as the new details provided are different from those on file, some form of ID/Utility bill to verify the new address would be required.

    Once accounts have this information and it is verified then the witdhrawal can be processed.

    Best Regards
    iNetBet Promos

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  7. #5
    LuckyBettors - Jamie's Avatar
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    I have just spoken with my partner and we have both checked his e-mails. nothing asking for any utility bill or anything. Only a request for that verification form and photo ID which is provided.... You will have a Government issued letter confirming his address within 3 minutes...

    In future be more clear in your e-mails as you have defiantly not asked for a utility bill.

    Still waiting for where i am suppose to of posted all over the place... Do not accuse me of doing something I haven't.

    As my partner has just informed me he wants his account closed once with withdraw has been sent to his neteller, And only after he has received his money.

  8. #6
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    Right my partner has just sent you confirmation of address. Now there is nothing else you need.

  9. #7
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    My partner has confirmed all information they have asked for has been received and a confirmation email was sent from Inetbet stating this. I woud like to mark this thread as resolved. they emailed and said it has been approved. Will update thread once my partner receives the winning also
    Last edited by LuckyBettors - Jamie; 1 May 2011 at 10:25 am.

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  11. #8
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    I'm glad to see this being resolved!

    Not sure how long Inet has been around, at least 10 years? I've been playing there for years as well as affiliating. As a player, cash outs are always next day. As an affiliate, payments on the 21st without fail.

    Every casino is going to have complaints and bumps here and there. Such as, for Inet, there is no live chat for players. It seems to work for them though and email responses are quick.

    I have two RTG's I have played at for a very long time and Inetbet is one of them. Overall, I think Inetbet has earned it's place over the years as a trusted casino and I have every confidence in them.

    I would never associate the "R" word with them. This is just my personal opinion. It's good to see Inet respond here too!

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  13. #9
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    Thumbs up

    Definately thumbs up for Inet !

    Yep always very quick responses and no payment delays.


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    I don't think you can rogue a casino because they asked a player for KYC documents. This is normal for them to ask

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  17. #11
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    My husband is a VIP player at Vegas palms , we have been on about 7 trips with these guys and they have been to our homes.But every 6 months he is required to send updated ID with a utility bill or banks statement.
    I fail to see why this should have been posted in this forum or you even suggest Inetbet IS A BAD GROUP.

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  19. #12
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    Quote Originally Posted by casinobonusguy View Post
    I fail to see why this should have been posted in this forum or you even suggest Inetbet IS A BAD GROUP.
    I posted because i had noticed on other forums same issues were happening with others and was asking if they are turning rogue. I will post when this payment has been sent. But issues with the documents they wanted have been resolved.

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    iNetBet would probably be at the top of my list for Most Trusted Online Casinos. Seriously.

    Asking for these documents, and needing them to be complete and to match account details is to be expected anywhere. It has nothing to do with how many deposits you've made in the past years. Updated documents are still required.

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    I agree with you Daera! If iNetBet goes rogue then I'd see it as the world coming to an end for sure.

    Seriously, that is one organization that I do trust due to the fact that I've dealt with them as a player and partner almost since the day they opened.

    Glad to see them respond and happy to see that they are doing a good job.

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  24. #15
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    Feedback is good. I just started to worry as i have seen a few posts around the place. Guess i jumped the gun and thought yep those posts are true. I Apologize to inetbet. From now on i will seek more advise from other affiliates prior to posting.

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