Invoice not paid, account locked (SOLVED)

I was making invoice in late June for May. Few days after that we got this email:

Quote:

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Before we can process anymore payments we are required to complete verification on your company.

Could you please provide shareholder documents for the company

Until we have reviewed these documents we will not be able to process any payments.

Kind regards,
Lyndsay

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We sent three emails during during more than few weeks, but zero response. We tried to send it from more email addresses, just to be sure... nothing.

Moreover the affiliate account is blocked.

I believe it is just summer holidays. And it is normal at Bet365 to block account when they request anything. It is also normal not to respond to emails. Still a bit annoying.

I would like to resolve it somehow off the record, but not sure whom to contact.

Recently I saw a very good bet365 AM respond to the bet365 invoice issue - Abigail
I would recommend her as a great contact point - if she hasn't already seen this thread.

I will PM email details to you.

Quote:

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Apologies for the delay in our response. I can confirm that the verification checks have been completed on the account.

You will now be able to request a payment.

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just got this, i was busy offline, so they resolved it without any further emails

Apparently someone is reading this thread.

Which is great.

Now I keep getting immediate responses. Polite. Like VIP treatment. That I am nearly sorry that I wrote something on GPWA.

Glad it was resolved for you and your initial report was very respectful, and like you mentioned it was likely just an oversight or someone working on your case was away or something.

Rick
Universal4