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  1. #21
    ocreditor's Avatar
    ocreditor is online now Private Member
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    Quote Originally Posted by -Shay- View Post
    when we asked our AM, he generically claims "fraud or incomplete player details" and won't elaborate further, citing he is not allowed to reveal the reasons. If I were to take a very educated guess - I'm guessing that the system "erases" credit for new players who already have an account with other "Joy of Bingo brands".
    Not allowing to reveal the reasons is the fraud if you ask me, each time I have problem with any player I promote the AM
    is telling me exactly the reason why the player removed from the account

    There's a ridiculous term that states affiliates won't be credited for players who already have an account with another of their brands. Thus, if a visitor comes to your site looking for a suggestion of where to play --- and they decide Wink Bingo based on your suggestion --- and they play there loyally for months & then they come back to your portal --- decide they liked your advice the first time and this time they decide to play at Red Bus Bingo because you suggested it ---- you, as an affiliate are not credited with their activity. That is what I think is happening, as the system is removing these players after the fact. We have a lot of "regulars" who visit our website.
    Another ridicules term, if this player came to a different brand this is exactly what we call a "new player"... amazing how ridicules their terms are...

    I could be wrong, but the AM is unwilling to provide details. In my opinion, if something appears in my report, if it is removed or modified, there needs to be documentation of such things --- not just deleted.
    Totally agreed, on bet365 for example, you can see "-1" so you know that a player has been deleted, it must be documanted in the reports you see! I dont see any reason why not... well unless its a fraud of the program.

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  3. #22
    baldidiot is online now Private Member
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    Quote Originally Posted by -Shay- View Post
    The claim being made by our affiliate manager when asked about these disappearing players is that they have been flagged for some sort of fraud. If this were the case, one would think they'd be backed out of the "Real Money Players" and show only as a lead (and perhaps a charge back). Instead, these players straight up disappear from existence in the system with no footnote, no evidence, no discussion, and no explaination.
    This is how it's always been with uffiliates I think, and I believe it also applies to self-exclusions - years ago I had a decent'ish player suddenly disappear from the stats (numbers were big enough to be able to tell something was up, but not huge) and was told it was because they self excluded.

    They manually added the rev from the player to the payment the second I brought it up, but I have no idea if they would have done that had I not noticed - something that has always concerned me about the program.
    onlinegamblingwebsites.com - Formally known as goodbonusguide.

  4. #23
    -Shay- is offline Public Member
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    Quote Originally Posted by baldidiot View Post
    This is how it's always been with uffiliates I think, and I believe it also applies to self-exclusions - years ago I had a decent'ish player suddenly disappear from the stats (numbers were big enough to be able to tell something was up, but not huge) and was told it was because they self excluded.

    They manually added the rev from the player to the payment the second I brought it up, but I have no idea if they would have done that had I not noticed - something that has always concerned me about the program.
    Yea, this seems to be the "norm" with uffiliates. We did not work with them (under the uffiliates platform) until we were forced out of JOB. Whether fraud, self-exclusion, or whatever - it is my firm belief that once a player appears in the stats - they should not disappear without a trace. If there is neither trace nor automatic explanation, they (the program) has something to hide in my opinion.

  5. #24
    marky123 is offline Former AM
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    Dear Affiliates,

    This is Yigal Markens, Bingo AM at 888/Uffiliates.

    Usually I never respond to forums and I am not planning to write another note after this one, but as I personally dealt with the JOB/ Uffiliates migration I just wanted to respond one time.

    I am taking all your comments serious as I believe that you are right with some comments related to the migration. I also want to mention that we are dealing with all your concerns when you contact us on email, Skype or by any other means. Your AM at 888/Uffiliates is always willing to try and solve an issue if there is one and we always succeed in doing so, just let us know about it and we will together work on a solution.

    Regarding the default program; we are currently working on changing the terms, which will be updated within the next week(s).

    Please contact us directly for any concern you may have and kindly accept my apologies for not responding anymore on this forum.

    Best regards,
    Yigal

    Skype: markymarkens

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    PhilF (ex-WhichBingo) (1 April 2015)

  7. #25
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    Personally, I would never even consider to work with anyone who posted that their affiliates are not valuable or important enough to them that they will NEVER talk to them at the GPWA. (Your very first and only statement at the GPWA is that you will NEVER talk to anyone at the GPWA again)

    Rick
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  9. #26
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    "Your AM at 888/Uffiliates is always willing to try and solve an issue if there is one and we always succeed in doing so, just let us know about it and we will together work on a solution."

    The problem is that we do not know whether there is issue(s)! The affiliate software and reporting is so "unclear" and "nontransparency".
    It's really frustrating, from the affiliate point of view.

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    -Shay- (9 November 2014)

  11. #27
    -Shay- is offline Public Member
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    Quote Originally Posted by marky123 View Post
    Dear Affiliates,

    This is Yigal Markens, Bingo AM at 888/Uffiliates.

    Usually I never respond to forums and I am not planning to write another note after this one, but as I personally dealt with the JOB/ Uffiliates migration I just wanted to respond one time.

    I am taking all your comments serious as I believe that you are right with some comments related to the migration. I also want to mention that we are dealing with all your concerns when you contact us on email, Skype or by any other means. Your AM at 888/Uffiliates is always willing to try and solve an issue if there is one and we always succeed in doing so, just let us know about it and we will together work on a solution.

    Regarding the default program; we are currently working on changing the terms, which will be updated within the next week(s).

    Please contact us directly for any concern you may have and kindly accept my apologies for not responding anymore on this forum.

    Best regards,
    Yigal

    Skype: markymarkens
    Just because I do not hover on my stats doesn't mean I don't know we've had players shaved from us today...

    Kindly return the two players that were removed from our account with no trace within 24 hours.

  12. #28
    benji is offline Private Member
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    Glad I came across this thread. I used to do really well out of the brands on JOB until the migration. Since then, I have been making 90% less in monthly revenue. I thought it was just bad luck with low activity from my players, but it seems not! Although I've had my suspicions! As mentioned the software is also terrible. I don't know how people have managed to keep track of their players but I find it impossible to either do the most basic reporting.

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  14. #29
    -Shay- is offline Public Member
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    Quote Originally Posted by benji View Post
    Glad I came across this thread. I used to do really well out of the brands on JOB until the migration. Since then, I have been making 90% less in monthly revenue. I thought it was just bad luck with low activity from my players, but it seems not! Although I've had my suspicions! As mentioned the software is also terrible. I don't know how people have managed to keep track of their players but I find it impossible to either do the most basic reporting.
    To be unbiased on this issue - the old JOB platform did not afford us the ability to track individual players either. It was sure the hell easier to use/navigate/figure out - though again to be fair, that may well be because it was the original platform that we started with for these brands.

    In being mandated to this platform for some time now, I have to say that I still strongly dislike the software though fractionally less than when we were forced onto it (very small "fractionally", for the record).

    Players have quit disappearing to the extent that they were when we first switched over. I prefer to believe that this is because we were heavy on the peddle with pointing out when players mysteriously vanished into thin air.

    Another observation I've made (opinion) - it seems as if that account achieves a "comfort level" in terms of earnings and monthly conversions. Most other programs fluctuate and grow in terms of monthly player activity. Its almost as if we're earning just enough for us not to complain, but then "capped". Call me a conspiracy theorist, but I still do not trust the platform.

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