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  1. #1
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    Default Kindred - Suspension Email

    Anyone else had an email from Kindred overnight about their account being suspended due to inactivity. Just about to write to them as our account is far from inactive and it's clearly an error, just wondered if it was just us or more of you guys too?

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  3. #2
    RacingJim is offline Public Member
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    Yep same mate, got 2 emails as I have a Unibet account and also a Stan James account. One is dormant and one is far from dormant, but yeh looks like some sort of error.

  4. #3
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    Me too. I was assuming it's my Stan James account as I don't think I've even swapped the links yet.

    Sounds like the aff team will be having a busy morning.
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  5. #4
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    Cheers chaps, sounds like a balls-up all round! Expect we'll see an email retracting the original message soon enough then.

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    RacingJim is offline Public Member
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    Yep, always a bit alarming to receive emails with 'Suspension of your affiliate account' as the title. Creates unecessary distress for all their affiliates, proper balls up.

  7. #6
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    We got one too and our account is far from inactive as well.
    I am here to help if you have any issues with an affiliate program.
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  9. #7
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    Same here jfyi

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  11. #8
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    I didn't one, which kind of makes me more worried

  12. #9
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    Just got this:

    An Apology From Kindred Affiliates
    Dear Affiliate,

    Yesterday you received an email discussing the suspension of your affiliate account. This was a technical error, and you should not have received it.

    We would like to offer our sincerest apologies for this miscommunication and, having identified the reason the mistake was made, are confident this situation will not arise again.

    If you are interested in discussing anything with us, please do email your affiliate manager or alternatively contact the central affiliates team at affiliates@kindredgroup.com.

    Kind Regards,
    Your Kindred Affiliates Team

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  14. #10
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    Received the same e-mail and naturally got ticked off and couldn’t wait to try to reach someone about it. Fortunately a short time after we received the retraction and apology. Good lesson I guess to take a deep breath when I know something is wrong before reacting. Mistakes happen and Kindred responded very quickly.
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  16. #11
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    Same here, but they sent me an e-mail said that was an error. Oh, thanks

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