Page 1 of 4 1234 LastLast
Results 1 to 20 of 72
  1. #1
    FictionNet is offline Closed by Request
    Join Date
    December 1969
    Posts
    5,265
    Thanks
    1,437
    Thanked 1,260 Times in 654 Posts

    Default LAC - Disorganised Mess. Yuck!

    Just left Old Billingsgate feeling f**ked off and stressed. The place is rammed - you can barely move. Forgetting the fact that our hotel room order was messed up (by the organisers) and taking ages to actually get into the building, everything has a feeling of being thrown together at the last minute. It seems that the organisers had no idea how to put on a show involving this many attendees.

    We gave up on getting food. There was a six-deep queue and we waited forever before finally giving up. I say 'queue' but it was more like a football match crowd. We couldn't find anything to drink other than water. No beer. No coffee. No tea. We were told that there would be a bar opening at 2pm but no-one working there had any idea where it was. We eventually found it at 2:30pm only to be told it wouldn't open until 3pm when it would be a free bar. So there was nowhere to buy a beer or coffee before 3pm? Why?

    Given what we experienced when trying go eat, we didn't want to stick around for the free bar!

    There was nowhere to sit. I mean nowhere! Yes, there were some seats but nowhere near enough. People were forced to stand in the the aisles and block any movement.

    Trying to actually leave the building was pretty pathetic. Standing by the exit, we were blocked from leaving by security. Despite standing by the exit, we were told to go back into conference and fight our way through packed aisles to another exit to maintain "one way traffic" which wasn't working anyway. We weren't the only ones either and numerous people were arguing with the useless staff. It really was laughable. Noone was using the door and I heard people asking "why can't I walk through that door?" and some people were getting very irate. Heading back inside was creating a blockage and any 'one way traffic' possibility was totally ruined by the brainless, rigid staff.

    I'll return tomorrow for arranged meetings but I'll never return there again. I seriously doubt I'll ever go to another conference 'organised' by the same people.
    Last edited by FictionNet; 29 January 2010 at 10:26 am.

  2. #2
    arkyt's Avatar
    arkyt is offline Public Member
    Join Date
    March 2002
    Posts
    1,504
    Thanks
    171
    Thanked 235 Times in 164 Posts

    Default

    Thanks for the point of view write up ...

    I look forward to hearing others say how great of an event it is/was... I have little doubt who those individuals will be!

  3. #3
    RayUK's Avatar
    RayUK is offline In Memorian, 1964-2016
    Join Date
    January 2009
    Location
    England
    Posts
    322
    Thanks
    51
    Thanked 75 Times in 63 Posts

    Default

    Sounds very unfriendly to people who have trouble walking and cannot stand for a long time. I wasn't going to go to this one anyway, but for these reasons I am very wary of conferences in general.
    Ray
    Fun Bingo Online Facebook Twitter

    Tu ne cede malis sed contra audentior ito

  4. #4
    casinojack's Avatar
    casinojack is offline Public Member
    Join Date
    February 2009
    Location
    Under Anthony's bed.
    Posts
    1,428
    Blog Entries
    2
    Thanks
    775
    Thanked 454 Times in 301 Posts

    Default

    IT is funky setup, the entrance exits and restrooms. We went out o lunch easier. Been great meeting some of you!
    "CasinoJack"


  5. #5
    alexpratt's Avatar
    alexpratt is offline Private Member
    Join Date
    August 2006
    Posts
    1,429
    Blog Entries
    3
    Thanks
    151
    Thanked 717 Times in 423 Posts

    Default

    Rob sorry you are so disappointed - I would like to address some of your concerns since I unfortunately didn't meet you to discuss this. I also really appreciate feed back so keep it coming

    We do not deal with hotel rooms - this is done through a company called Love events who also do the hotels for the whole EPT as well as over 100 other events so have a lot of experience. Please PM or email me what happened and I will pass this on and see what we can do to improve their service

    This event was not thrown together in a minute - It took over 9 months of planning and I look forward to pasting hundreds of positive testimonials we have had already but also welcome your thoughts so we can improve the events.

    With regards to crowds, food, the direction set up.... the event even took us by surprise, we knew we would do well but in the end had 2,200+ people which makes it one of the biggest events in the sector .....and to be honest most people have said they loved the buzz from the crowd and of course enjoyed neworking and mixing with so many people - I think generally people would rather more than less people but hey thats just some people's opinions. Unfortunately in London it is the only venue that is available to us other than excel (which delegate feedback has said no to) which can accomodate an event of our size so we have a very restricted space we have to work with and rules the venue has re entrances and exits for health and safety reasons - In addition and due to this there is limited space for food, meeting areas etc but at the end of the day this is an expo and unfortunately it is all we have to work with. of course if we moved to Excel it would be perfect but no one wants to end up in the East End so this is the space we have. The alternative is we limit the number of people we let in there but I can tell you now not one sponsor would want that and the vast majority of delegates are also there to network with as many people as possible so would also disagree.

    As for drink - The free bar does open at 3, correct but water was available throughout the day in and around the event - Sorry you couldn't find it - It was sponsored by Ladbrokes and on most tables, the bar staff were also serving water and softdrinks, I myself go one at 2.30 when registering the ASOP so know it was open. With coffee like 99.9% of events coffee is served twice a day (morning and afternoon) this is completely normal at events and conferences and is a standard conference package and really not unique.

    I would also like to make a very important final point and that is that this event is FREE for affiliates - Prior to our events affiliates would pay $500+ per ticket, there was no free events and we changed that to make access better for smaller guys - There is even now very few free events for affiliates but we have maintained this rule - I know this isn't an excuse but please bear in mind the costs incurred are huge to achieve this from the per head cost of food and drink to the venue, furniture carpet, electricty, etc etc. Our First event had 300 afifliates, this year was 1,600 which we just couldn't have predicted would actually turn up AND we still continue to provide lunch, a free bar, parties etc. With Lunch we paid for 1,500 lunches which is 3x what we paid for last year (you always under cater hence 1,500 and not 2,000 due to people not always being there at meetings, lunches etc) but as I say there was a hell of a lot of people there which took everyone by surprise and I apologise in a massive way but I also ask that you be patient and understanding about this as we really do our best with these events.

    Anyway - As I say please do drop me an email or lets meet up and chat about your feedback tomorrow because I do want to make sure our events improve constantly - Personally I think some of your complaints are not warrented but others I feel we definitely need to address such as the space and traffic direction but without another venue I am not sure there is much we can do.

    Also - I look forward to everyone posting other feedback because based on what we have heard so far people have had a great event and in most instances the best event they have had in years.....

    Right 1.30am and I have to be up early to run an event and try put these improvments in by then
    iGB Affiliate - The biggest magazine and events for affiliates in igaming

  6. #6
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default

    Excel is WAYYYYYYYYYYYYYYYYYYY prefererable to that place. That place is an out and out dump.

    Seconded about door security. Why can't I just go through the frigging thing? Bloody security nazi idiots, get a life.

    Seating, seconded. Two sofas for 2000 people??

    Please don't use that place again. Very uncivilised, reminded me somehow of a third-rate nightclub.

    The good news: CAP had an impressive stand. Looks like they're on the way back in style.


    Very nice to see Michael and Steven at the ICE. I hope Joeyl and I didn't monopolise Wednesday afternoon too much - less courteous people would probably have told us to push off about two hours earlier.

  7. #7
    FictionNet is offline Closed by Request
    Join Date
    December 1969
    Posts
    5,265
    Thanks
    1,437
    Thanked 1,260 Times in 654 Posts

    Default

    Alex

    Thank you for your feedback. I'll respond in more detail tomorrow but my opinion stands - LAC was a mess. I won't be back.

  8. #8
    alexpratt's Avatar
    alexpratt is offline Private Member
    Join Date
    August 2006
    Posts
    1,429
    Blog Entries
    3
    Thanks
    151
    Thanked 717 Times in 423 Posts

    Default

    Quote Originally Posted by Caruso View Post
    Seconded about door security. Why can't I just go through the frigging thing? Bloody security nazi idiots, get a life.
    How do you mean and where? I can speak to them today but need details? If it is simply that they are asking for your badge/wristband to let you in, well that is a legal requirement with the poker, if it that you have to enter in one door and exit out of another that is a health and safety requirement with that many people. If they are just being bloody rude let me know because we will have a word as we did tell them to be patient, polite and not too strict....


    Oh and re excel I agree, although and unfortunately most other people don't maybe I will do a poll


    Alex
    iGB Affiliate - The biggest magazine and events for affiliates in igaming

  9. #9
    Webzcas's Avatar
    Webzcas is offline Private Member
    Join Date
    March 2005
    Posts
    1,394
    Thanks
    582
    Thanked 1,016 Times in 409 Posts

    Default

    Considering the numbers of people in attendance, I have to say the event is very impressive. If you pre registered at the hotel the day before, you would have avoided the queues

    I really have only one criticism and that is the area set aside for the seminars and panels. It is effectively open planned and is therefore hard to hear those speaking, as the background noise from the conference hall in general is quite loud.

    Also one other thing. That dance break where music is blasted at 110db and what seems like 100 people dancing is all very well. But it completely destroyed ten minutes of my meeting with Ladbrokes, as the speakers were right next to their stand.
    Exit stage left

  10. The Following 3 Users Say Thank You to Webzcas For This Useful Post:

    casino2k.com (31 January 2010), Chips (2 February 2010), Renee (7 February 2010)

  11. #10
    FictionNet is offline Closed by Request
    Join Date
    December 1969
    Posts
    5,265
    Thanks
    1,437
    Thanked 1,260 Times in 654 Posts

    Default

    Right, heading back to LAC. I really, really hope today is better. I do promise to address your lengthy post (which I appreciated).

    Two quick points, Alex. First, the health & safety issue you mentioned is nonsense. Standing by an open door and wanting to walk through it is NOT a health and safety issue. We're not idiots (unlike the door staff).

    Second, the conference being free does not make it okay for it to be a nightmare. I'd rather pay and have a good time and be able to actually walk half a metre without being knocked over.

    I'll be happy to meet and discuss the issues (tel. 07855 957602) but seriously, just look around and ask yourself if it looks comfortable.

    Time for the meetings

  12. #11
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default

    Quote Originally Posted by FictionNet View Post
    Two quick points, Alex. First, the health & safety issue you mentioned is nonsense. Standing by an open door and wanting to walk through it is NOT a health and safety issue. We're not idiots (unlike the door staff).
    That is the point. Notwithstanding the H & S nazi culture in this country, it's complete idiocy. OK, if a hoard is entering fair enough, and THAT is the reason for the rule. But when the pavement is clear, these goofs can't just excercise common sense, they say, sorry, no exit.

    And yes, speakers are not really audible. Aside from the background noise, they just don't know how to hold a microphone properly.

  13. #12
    Dominique's Avatar
    Dominique is offline Private Member
    Join Date
    March 2002
    Location
    The Boonies
    Posts
    4,777
    Thanks
    452
    Thanked 724 Times in 299 Posts

    Default

    This "health and safety" issue sounds like UK law?

  14. #13
    Caruso is offline Public Member
    Join Date
    August 2003
    Location
    England
    Posts
    878
    Thanks
    5
    Thanked 409 Times in 214 Posts

    Default

    By "rule" I meant as being applied in this building. There's nothing that forbids people to exit through a door people use to enter.

  15. #14
    FictionNet is offline Closed by Request
    Join Date
    December 1969
    Posts
    5,265
    Thanks
    1,437
    Thanked 1,260 Times in 654 Posts

    Default

    Just left the conference for the day and I'm pleased to report a big improvement. It seemed alot quieter today and for the most part, people were finding places to sit and chat. We even managed to get some food and it was rather yummy

    Best news of all is that there was no sign of the door police. As a result, everyone seemed to negotiate the tricky issue of entering and leaving all by themselves and it worked just fine

  16. #15
    casinojack's Avatar
    casinojack is offline Public Member
    Join Date
    February 2009
    Location
    Under Anthony's bed.
    Posts
    1,428
    Blog Entries
    2
    Thanks
    775
    Thanked 454 Times in 301 Posts

    Default

    Was a great day and I am exhausted!
    "CasinoJack"


  17. #16
    lauferb's Avatar
    lauferb is offline Public Member
    Join Date
    December 2009
    Location
    Estonia
    Posts
    111
    Thanks
    50
    Thanked 16 Times in 14 Posts

    Default

    There were definitely a LOT of people in this event (especially in the first day)
    but I think that it's a good thing
    The Game Maker

  18. #17
    alexpratt's Avatar
    alexpratt is offline Private Member
    Join Date
    August 2006
    Posts
    1,429
    Blog Entries
    3
    Thanks
    151
    Thanked 717 Times in 423 Posts

    Default

    Quote Originally Posted by FictionNet View Post
    Just left the conference for the day and I'm pleased to report a big improvement. It seemed alot quieter today and for the most part, people were finding places to sit and chat. We even managed to get some food and it was rather yummy

    Best news of all is that there was no sign of the door police. As a result, everyone seemed to negotiate the tricky issue of entering and leaving all by themselves and it worked just fine
    Thanks mate - I honestly appreciate feedback - When I got in this morning I had a word with security and told them to be a more polite, they were a little "job worthy" on the first day

    Also sorry if I come across defensive, just get a little passionate with these events I promise I will do my best to make changes though to ensure they are the best we can deliver......Oh and I also got to eat today.....sausage and mash was good

    On a separate note its 5 in the morning and I should not be on GPWA, I should very definitely be in bed......night night
    iGB Affiliate - The biggest magazine and events for affiliates in igaming

  19. #18
    affeurope is offline Non-sponsor Affiliate Program
    Join Date
    December 2009
    Posts
    47
    Thanks
    5
    Thanked 7 Times in 4 Posts

    Default

    I'm surprised to hear negative feedback from LAC are staff have just returned and seem to have had a very pleasant and productive stay

  20. #19
    TheBoyMitchell is offline Private Member
    Join Date
    March 2008
    Location
    Kent
    Posts
    541
    Thanks
    250
    Thanked 276 Times in 175 Posts

    Default

    I've just got back from LAC and it was easily the most productive expo I have ever been to.

    To organise an event of this size, with the number of attendees and the sheer logistics of making sure all the stands were set out, that the option was there for hotels to be booked, that parties were organised, that directions to every event outside the Old Billingsgate venue were easily available (on the website and on the back of the lanyards), that speakers were found and pretty much ran on time and all the other aspects of organising something of this scale I dont think that Alex and his crew could have done any better.

    London is a fabulous city, but one of its downsides is that venues to capacitate this kind of thing are scarce, and any of the problems that are being mentioned werent down to the organisers, but more to the size of the event and the venue staff. To complain about these things is a bit churlish, and Alex certainly went above and beyond the call of duty to get this done and run so smoothly - he even got CAP and GPWA in the same conference at the same time

    I also witnessed the door nazis and thought that that was just pointless, but then realised that these poor folk were just doing what they were told to do and interpreted the rules as such - and Alex then sorted those issues out almost as soon as he was aware of the issues so that they didnt occur again.

    I have worked in other industries in my past life and none of them show the attention to detail that the Lyceum guys put in.

    So, whilst no conference or expo will ever be 100% perfect, I reckon this was the best that can be done within the confines of the space available.

    Just one additional point - I agree with the comments about the lack of seating, lack of actual meeting areas, lack of coffees and maybe somewhere where you could buy something to eat ad hoc, but these are things that could easily be rectified.

    Alex, I dont know if the Grosvenor Hotel would be able to cater for next year (it has the largest underground conference and events room in Europe), but holding the event in a hotel would satisfy *all* the minor quibbles that were missing from this years.

    Just my 2p worth, but all in all - I thought it was brilliant.

  21. The Following User Says Thank You to TheBoyMitchell For This Useful Post:

    Renee (7 February 2010)

  22. #20
    elgoog's Avatar
    elgoog is offline Private Member
    Join Date
    December 2006
    Location
    Europe
    Posts
    795
    Thanks
    526
    Thanked 294 Times in 193 Posts

    Default

    It was crowded the first day yes,
    but wat else could one expect?
    For me it was ok

Page 1 of 4 1234 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •