Lucky 18 Casino not honoring $2000 withdrawal

[antgazer]

Thk a lot, and if u can send me swift confirmation about wire transfer pay out.

Thk a lot

Hi all,
i must tell that from i posted, Mike from Lucky18 casino contact me for looking a solution as soon aspossible. He is helpful and promise me that in max two day the payout will sent to me by wire transfer.

Thaks a lot Mike fo your intersting

[bigwhizkid3]

Hi All,

I am having the same problem as well. The thing is that my is withdrawal is only $500. I requested for the withdrawal back 4th Feb 2009 and till today there is no money in the bank or worst, no reply from the accounts on what is going on.

My emails are only replied the first round saying things are being processed, something is wrong with their processors and will get thing done for me in a few days. Well, it had been weeks now.

I am still hearing the same crap from the CS every time I go in and ask about the payment. "Account is processing it; I ensure u will be paid soon". Sound like a broken record to me already.

So judging from what I read here, I might need months to get the rest of my $200+ back. I have no such problem with other casinos. Two days, money back in the bank. No hassle at all.

So if I have a choice now to play or not to play at lucky18, I regrettably choose not to.

[Lucky18Mike]

First of all, before you go on forums to defame this casino know that we're prepared to prove to everyone via proof of payment.

Here is the swift confirmation (personal data have been deleted to maintain confidentiality):

Reference Number:FT01138608

From Account:240-07-xxxxxxxxxx
To Account:FI808000211xxxxxxx
Beneficiary
Beneficiary Name:
Beneficiary Address:
Beneficiary Bank
Bank Swift CodeBSSSGSG
Clearing House Code:
Bank NameBS BANK LTD.
Bank AddressBS BUILDING
6 SHENTON WAY
SINGAPORE
Amount:USD 500,00
Transaction Costs:OURS
Submission Date:04/03/2009
Value Date:04/03/2009
Confirmation By Fax:NO
Details of Payment:BIGWHIZKID3

Not only did we pick up transaction costs on this payment, but had to resend payment because the original bank information was incorrect. So we picked up the transaction costs twice.

It is precisely these sort of "unsubstantiated forum rants" that gives this business a blackeye. We find it reprehensible for a player to make these claims while holding payment.

We call on forum moderators to take a pro-active stance and start investigating these false claims.

Yours sincerely,

Mike Hochman
Lucky 18 Casino

[Lucky18Mike]

Hi all,
i must tell that from i posted, Mike from Lucky18 casino contact me for looking a solution as soon aspossible. He is helpful and promise me that in max two day the payout will sent to me by wire transfer.

Thaks a lot Mike fo your intersting

Hi Antgazer,

Payment was made to you today. Thanks for playing at Lucky 18 Casino.

MIke

[antgazer]

Hi Antgazer,

Payment was made to you today. Thanks for playing at Lucky 18 Casino.

MIke

Hi all i received payment today.

thk a lot to MIKE it was very helpfullness for me.

Thk again

[bigwhizkid3]

First of all, before you go on forums to defame this casino know that we're prepared to prove to everyone via proof of payment.

Here is the swift confirmation (personal data have been deleted to maintain confidentiality):

Reference Number:FT01138608

From Account:240-07-xxxxxxxxxx
To Account:FI808000211xxxxxxx
Beneficiary
Beneficiary Name:
Beneficiary Address:
Beneficiary Bank
Bank Swift CodeBSSSGSG
Clearing House Code:
Bank NameBS BANK LTD.
Bank AddressBS BUILDING
6 SHENTON WAY
SINGAPORE
Amount:USD 500,00
Transaction Costs:OURS
Submission Date:04/03/2009
Value Date:04/03/2009
Confirmation By Fax:NO
Details of Payment:BIGWHIZKID3

Not only did we pick up transaction costs on this payment, but had to resend payment because the original bank information was incorrect. So we picked up the transaction costs twice.

It is precisely these sort of "unsubstantiated forum rants" that gives this business a blackeye. We find it reprehensible for a player to make these claims while holding payment.

We call on forum moderators to take a pro-active stance and start investigating these false claims.

Yours sincerely,

Mike Hochman
Lucky 18 Casino

Hi Mike, Thanks for sharing.

First and foremost I believe I am sharing my experience that I have encountered so far. Let looks at the facts. (I will stop “ranting” for now)

1. I submitted in early Feb and till today no money in the bank. True / False?
2. I emailed your accounts and support more than one occasion and only got one reply on 17th March (No detail explaination) and after that no updates at all. True / False? (Please check the email if I am wrong)
3. Every time I ask CS, they don’t know what is going and still ensure I would get my money soon. This started back in Feb. True / False? Please check your CS log.
4. Two occasions I ask if Accounts is in and if they can call me, answer is always tomorrow they will be in and they will get them to call me. True / False? Please check your CS log.
5. Lastly the information you posted on this reply was never pass to me or in any way related to me. I have asked for updates on several occasions, no such updates were relayed until your reply in this forum which I believe is not an official reply.
6. Do I regret playing there? Yes.

This is what I have encountered so far. So which part is my defaming? So I have shared my encounters and I am being “advice” that it is reasonable cause for my payment to be hold back. Nice.

[allnfunloyal]

Removed by author. Thank you.

[allnfunloyal]

I have been contacted by the casino manager who stated that my situation will be rectified within 3 days. He has also extended his direct availability to me for any future concerns. I appreciate the timely response from Lucky18.
Thank you.

[Schankwart]

It is out of my understanding why people still promote this place after reading this thread. Money works.

[bigwhizkid3]

Hi Mike, Thanks for sharing.

First and foremost I believe I am sharing my experience that I have encountered so far. Let looks at the facts. (I will stop “ranting” for now)

1. I submitted in early Feb and till today no money in the bank. True / False?
2. I emailed your accounts and support more than one occasion and only got one reply on 17th March (No detail explaination) and after that no updates at all. True / False? (Please check the email if I am wrong)
3. Every time I ask CS, they don’t know what is going and still ensure I would get my money soon. This started back in Feb. True / False? Please check your CS log.
4. Two occasions I ask if Accounts is in and if they can call me, answer is always tomorrow they will be in and they will get them to call me. True / False? Please check your CS log.
5. Lastly the information you posted on this reply was never pass to me or in any way related to me. I have asked for updates on several occasions, no such updates were relayed until your reply in this forum which I believe is not an official reply.
6. Do I regret playing there? Yes.

This is what I have encountered so far. So which part is my defaming? So I have shared my encounters and I am being “advice” that it is reasonable cause for my payment to be hold back. Nice.

Just an update, still no money in the bank. Only two updates on the case from Lucky18, one saying it has process the transfer, but it didnt get to me and after that no updates after serveral emails request for status.

[AK]

Yep, they shouldn't be in business.

A payout should take no longer than 72 hours anywhere.. Period!

If it takes longer, they should not be in the business. When I gamble for a leisure off and on I stick with a few credit shops. This way "assuming I win" I know for a fact I'm getting paid on Tuesday of every week no matter what. Then the only thing they could possibly delay me on would be the profits and not my own postup money.

[Puma]

First of all, before you go on forums to defame this casino know that we're prepared to prove to everyone via proof of payment.

Here is the swift confirmation (personal data have been deleted to maintain confidentiality):

Reference Number:FT01138608

From Account:240-07-xxxxxxxxxx
To Account:FI808000211xxxxxxx
Beneficiary
Beneficiary Name:
Beneficiary Address:
Beneficiary Bank
Bank Swift CodeBSSSGSG
Clearing House Code:
Bank NameBS BANK LTD.
Bank AddressBS BUILDING
6 SHENTON WAY
SINGAPORE
Amount:USD 500,00
Transaction Costs:OURS
Submission Date:04/03/2009
Value Date:04/03/2009
Confirmation By Fax:NO
Details of Payment:BIGWHIZKID3

Not only did we pick up transaction costs on this payment, but had to resend payment because the original bank information was incorrect. So we picked up the transaction costs twice.

It is precisely these sort of "unsubstantiated forum rants" that gives this business a blackeye. We find it reprehensible for a player to make these claims while holding payment.

We call on forum moderators to take a pro-active stance and start investigating these false claims.

Yours sincerely,

Mike Hochman
Lucky 18 Casino

Mods here at GPWA will do no such thing thank you very much. The only editing they will be doing is when personal info is posted as you yourself did. By reading this post it takes you guys along time to pay people and you have been caught numerous times breaking your own terms and conditions. SO before thinking we need to edit our posts, maybe its time to edit your terms to something that is more achievable for your casino group. Obviously your having issues or are unable to reply to simple emails in a timly manner. Send the money when you say you are going to send it or get out of the business !!

[bigwhizkid3]

Hi All,

Till date no replies and no payment. Been live chat with support looking for Sebastian who is the casino manager but he is not around all the time.

Where are u lucky18mike?

Please beware of this place.

[Lucky18Casino]

Dear All,

Lucky18 Casino has sent the money. Currently we hold a confirmation number from the bank, which has been posted before in this forum along with all the transfer details.

The account details have been compared and verified with the bank and they seem to be correct; even our bank has given us notice that the money has been received, the player keeps spreading an imprecise interpretation.

Sebastian has spoken with the player several times in the past and requested from him a statement from the bank that proves he has not received the money. The player refused the help and stated that ‘such a procedure is unnecessary’ and instead, he adopted an inquisitorial position of threatening the casino by writing in forums misleading and inaccurate comments.

He has asked our Player Support department to call him several times, and by using derogatory terms he asked for Sebastian, who called him back every time he was required. Unfortunately, the player’s position is completely inflexible and he believes he will get this problem solved by force.

It has been very difficult for us and for the casino manager to take care of this player, since the way he behaves on the phone, his lack of respect towards other human beings and his vehemence on trying to solve a problem using methods that would not be appreciated in any other industry.

We have the best intentions, our incomparable multilingual 24/7 Player Support department and the staff members are completely committed, they have been kind and responsible, they have tolerated and gave the ultimate in support to this player despite his routines, but they are human beings who deserve to be respected as well.

We would like to take advantage of this situation to publicly ask the player to help us to help him, to please try to hold a phone conversation in a civilized way - as we do hundreds of times per day - and to provide us with the necessary information, so he can enjoy of the level of service and care we offer – because that is what we do, we care.

Additionally, one can clearly see that there are many comments of players on this forum stating that we do pay on time; therefore we would like to ask the operators again to adopt a pro-active stance and to investigate these false claims in order to avoid an unfair and unjustifiable snowball effect.

Sincerely,

Casino Management
Lucky18 Casino




Enjoy our today's 300% welcome bonus up to $1,800!

[Daera]

Dear All,

Lucky18 Casino has sent the money. Currently we hold a confirmation number from the bank, which has been posted before in this forum along with all the transfer details.

The account details have been compared and verified with the bank and they seem to be correct; even our bank has given us notice that the money has been received, the player keeps spreading an imprecise interpretation.

Sebastian has spoken with the player several times in the past and requested from him a statement from the bank that proves he has not received the money. The player refused the help and stated that ‘such a procedure is unnecessary’ and instead, he adopted an inquisitorial position of threatening the casino by writing in forums misleading and inaccurate comments.

That is a reasonable request.

I don't understand why the player wouldn't provide this, to prove the money was never received and get a new payment sent out to them quickly.

Thanks for posting Mike.

[bigwhizkid3]

That is a reasonable request.

I don't understand why the player wouldn't provide this, to prove the money was never received and get a new payment sent out to them quickly.

Thanks for posting Mike.

Hi Daera,

Before i answer the post before yours. Just a question, how do you know the previous post is from Mike? He only did one post in this forum and you know it is from Mike.

I saw your posting in Hpgambling.com that you are promoting lucky18. So i can see where u stand.

[bigwhizkid3]

Dear All,

Lucky18 Casino has sent the money. Currently we hold a confirmation number from the bank, which has been posted before in this forum along with all the transfer details.

The account details have been compared and verified with the bank and they seem to be correct; even our bank has given us notice that the money has been received, the player keeps spreading an imprecise interpretation.

Sebastian has spoken with the player several times in the past and requested from him a statement from the bank that proves he has not received the money. The player refused the help and stated that ‘such a procedure is unnecessary’ and instead, he adopted an inquisitorial position of threatening the casino by writing in forums misleading and inaccurate comments.

He has asked our Player Support department to call him several times, and by using derogatory terms he asked for Sebastian, who called him back every time he was required. Unfortunately, the player’s position is completely inflexible and he believes he will get this problem solved by force.

It has been very difficult for us and for the casino manager to take care of this player, since the way he behaves on the phone, his lack of respect towards other human beings and his vehemence on trying to solve a problem using methods that would not be appreciated in any other industry.

We have the best intentions, our incomparable multilingual 24/7 Player Support department and the staff members are completely committed, they have been kind and responsible, they have tolerated and gave the ultimate in support to this player despite his routines, but they are human beings who deserve to be respected as well.

We would like to take advantage of this situation to publicly ask the player to help us to help him, to please try to hold a phone conversation in a civilized way - as we do hundreds of times per day - and to provide us with the necessary information, so he can enjoy of the level of service and care we offer – because that is what we do, we care.

Additionally, one can clearly see that there are many comments of players on this forum stating that we do pay on time; therefore we would like to ask the operators again to adopt a pro-active stance and to investigate these false claims in order to avoid an unfair and unjustifiable snowball effect.

Sincerely,

Casino Management
Lucky18 Casino




Enjoy our today's 300% welcome bonus up to $1,800!

After reading this message, I got a strong feeling that I can kiss my money good bye. (I still hope it will come back to me)

Firstly, I got an email from your accounts Angela on 21st Apr 2009 @21:33 that the transaction Reference Number:FT01138608 was sent back to them and she is trying to find out why. After which I no longer get any reply from her. I got the email to prove and also it proves that the previous transaction was void and I have not receive any new transaction code.

If you bank have give you the notice that the money was received, please forward that notice to me so I can countercheck with my bank. I was never asked to check with my bank as I don’t have anything to reference from.
I have only spoken to Sebastian once and only once. That was in the early stage that he promised thing to be settled in three days and nothing happened. I was never asked for any statement. (This is the part that I felt sad as I can feel that Lucky18 is trying to twist facts and I can feel that it is going downhill from here on)
I had request to talk to accounts on few occasion but never able to talk to her, and the last round, “She have to leave the island due to personal reasons” That was the answer given to me. Thus I then request to speak to Sebastian as he had said that he is on 24 by 7 and I can call him any time. But till today still not able to get him.
Mark: Welcome to Lucky18 Casino. How may I assist you?
bigwhizkid3: hi
bigwhizkid3: is sebastian in?
Mark: No, he is not in right now.
bigwhizkid3: any idea what time will he be in?
Mark: No, I am sorry. He is out for some meetings.

The weird thing is I only spoken to lucky18 twice on the phone, the first is that I can’t get money from my credit card to casino and they call me immediately to help and clear the money immediately. Second was Sebastian telling me everything was alright and I will get my withdrawal. So I wonder when all the rest of the conversations came from.

I believe everyone reading this can tell if I am civilised or not. I believe I have shown respect to lucky18 and have not used any vulgarity or behaviour uncivilised. I only want my money back, I get nothing from defaming or false claiming on anyone.

[Daera]

Hi Daera,

Before i answer the post before yours. Just a question, how do you know the previous post is from Mike? He only did one post in this forum and you know it is from Mike.

I saw your posting in Hpgambling.com that you are promoting lucky18. So i can see where u stand.

Hi bigwhizkid,

I have no idea if the previous message is from Mike. Or if any Lucky18 post is from Mike. Mike is the only one I speak to there and I did the big NO NO and ASSUMED.

Oops.. my bad.

Sorry.. who posts here for Lucky18?

[Daera]

Shouldn't the casino have followed up any telephone calls with an email? That is what should happen, especially telephone calls of important dialogue.

If Sebastian really did ask for a bank statement from the player on the telephone, then he should have wrote the player after the call and confirmed what they spoke about. This is what I'd consider important dialogue.

This morning Payspark called me. It was about important changes to my account. When we hung up, everything was resolved. But they didn't stop there. They followed-up with an email just confirming what took place on the phone.

One good thing about emails, is that everything is documented. None of that "he said/she said" stuff.

[bb1web]

I saw your posting in Hpgambling.com that you are promoting lucky18. So i can see where u stand.

er hmm ...

I believe everyone reading this can tell if I am civilised or not. I believe I have shown respect to lucky18 and have not used any vulgarity or behaviour uncivilised.

I'll grant you've not used curse words ... and even that you've not been over the top ...

but that first quote was a little strong wasn't it?

But I see you're only 6 posts into things so please consider that the way we find out the truth ... get to the heart of things so to speak ... is by being honest and forward about our personal (or our player's) experiences ...

comparing them ... and believe it or not we're pretty darn good at coming up with the truth after the process has been allowed to run its race.

I doubt very many have actually went to their websites and completely updated them yet ... and for good reason ... its best to get all the facts and all the input before making rash decisions. Some of us of course will take a few days or longer .. than others ... so there's that.

So to have made the accusation that you can see where she stands is not being fair.

Daera is here BECAUSE she does care ... does want to help ... and is helping by providing an honest review of her experiences that might have touched on this situation. In this case her post was completely valid with the question unanswered (unless I missed it)

instead of answering the valid question a less-than-nuculear attack turned on Daera asking how she knew that was Mike ... well I think its fair to say ... assumed.

...

Nobody is here to pick on anybody ... questions asked (in most cases) are done so in an attempt to find a solution to the problem and though they may seem to be biased ... probably not.

Now I got a lot to say to Lucky18 and I'll come back with that in a bit.