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  1. #1
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    Default Man denied 1.7 million payout takes Betfred to High Court

    Andy Green, 53, from Lincolnshire, said he hit a 1.7 million jackpot in January 2018 playing a blackjack game at Betfred on his phone.
    Betfred claims there was a "software error" and the company's terms and conditions meant it could withhold the payment.

    Now, Green is taking his case to the High Court.

    From BBC.com:

    After a long night playing the Betfred Frankie Dettori Magic Seven Blackjack in January 2018, Mr Green's online account was credited with 1,722,923.54 which he tried to withdraw - but the request was declined.

    After placing some more bets with his winnings he took a screenshot to prove what had happened. However, a Betfred director called him to say there had been a "software error" and it was rejecting the claim.

    As a token of "goodwill" the company was willing to pay 30,000, but Mr Green would have to agree not to talk about it ever again.
    Mr Green refused and the company increased its offer to 60,000, which he also rejected.

    More than two years later he has gone to the High Court to sue Betfred and its parent company, Gibraltar-based Petfre for 2m, including the interest he would have earned from the win.

    Mr Green said "the last two and a half years have felt like hell on earth".

    "You wouldn't treat an animal like I've been treated by Betfred," he said. "Hopefully the judge will accept the arguments put forward by my legal team and this nightmare will be over. My champagne remains on ice!"

    Mr Green is in poor health and has suffered four heart attacks - one of them since the money was credited to his online account in 2018.
    Read the entire article here: https://www.bbc.com/news/uk-54564536

  2. #2
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    I have been following this for a little while, it seems far to easy for casinos to blame a software error to deny winnings, although these 'errors' only seem to happen with very large wins. They don't appear to have produced any evidence so far to backup their claim and haven't even got Playtech involved, and have been trying to brush it under the carpet. I think they were hoping he took the 60k and kept quiet, I hope he wins although knowing courts this can go either way.
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  4. #3
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  6. #4
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    It would be understandable if 500 people won at the same time. However it's always just one big winner that seems to become a victim of "software error".

    I'd also take a bet if the player was sent via an affiliate, that the affiliate was skimmed by this software error too.

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  8. #5
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    Has there ever been a "software error" when a player has lost and his losses refunded? Didn't think so. Disgraceful from Betfred, and the Playtech crooks probably had a hand in trying to rip him off too. If he hadn't taken a screenshot and ploughed on relentlessly he would never have got his money. I still wont actually believe he gets it until it is cleared in his bank account. These crooks will still be looking to shaft him once again. And that arse Fred Done is always on his TV adverts pretending to be the pope.

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  10. #6
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    pretty funny this guy is named Mr Green
    Life is a gamble

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  12. #7
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    Interesting case, I do think there was a game malfunction, but I guess you still have to pay out. I don't think it is good enough to say there was an error without providing adequate evidence. Betfred had originally offered 60,000 for "settlement and non-disclosure" which he turned down, I wonder if they had offered say 250,000, if he would have accepted this, as he would have to be brave to say no to this money, and then potentially getting nothing.

  13. #8
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    Great result, and the right one. Not sure if they have any legal route to appeal it, if they have then you can guarantee they will exhaust all options before paying out. Hopefully they won't, and the man will be paid what he rightfully won plus interest.
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    Betfred has confirmed they will not appeal the decision, which is the right thing to do.

    Quote Originally Posted by casinoportal View Post
    Great result, and the right one. Not sure if they have any legal route to appeal it, if they have then you can guarantee they will exhaust all options before paying out. Hopefully they won't, and the man will be paid what he rightfully won plus interest.

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  16. #10
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    Of course they'll use a lame excuse such as a software blunder so as to not make the payout

    He battled for a long time, but it finally paid off for him because he fought tooth and nail.

    I'd be fighting like crazy too so I can get paid an amount of money like that.

    Who wouldn't!

  17. #11
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    Good job from , Mr, Green.
    For 1.7 mln.everyone would fight toothe and nail.
    Shame on the operator, who made him wait nerly 3 years, I even do not have a doubt that also an affiliate will be shaved along with the big win.

    Let's see when he wil get's in in his bank account, you can expect anything from BetFred.
    Seven times fall, eight times stand.

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  19. #12
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    I was very pleased when the decision was made in Mr Greens favour. BetFred provided a gambling opportunity which Mr Green accepted, and as such BetFred need to honour the result. It is shameful that casinos/bookies try to get out of paying people, and contributes to the shady reputation the gambling industry must shift.

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    All this Mr Green talk is getting confusing!
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    "Software Issue"... I call that as 100% BullSh#t.

    It's all too easy to use this excuse, because, there is little to no recourse for the player. Speaking of, where was the UKGC when all of this went down? They should be forcing Betfred to pay up. Isn't that what the UKGC keeps banging on about, protecting the player
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    Quote Originally Posted by tufty View Post
    Playtech crooks probably had a hand in trying to rip him off too.
    For those who don't know, Quickspin is owned by Playtech. Last year I hit a massive run playing Quickspin. So much so, my bet sizes increased to their maximum, which on King Colossus was, $240 a spin. Anyway, ended up withdrawing $150K.

    Some of that was won on iSoftbet and Thunderkick, most was Quickspin.

    Now here's the rub...

    Quickspin, even though they have massive MAX bets, frozen my winnings, claiming they needed to investigate the large wins. Fortunately, I'm a VIP, and after 24 hours, my VIP host told them to release the funds, which they did.

    ioSoftbet, Thunderkick, no other slots provider pulled that BS. No one other than Quickspin (aka Playtech). If I'd lost, not a word or investigation.

    Playtech has always been sketchy!
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  25. #16
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    This has been an interesting story and thread to follow. Glad he one and no appeal speaks volumes.
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    I'm very satisfied he won it. At least once justice for player.

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