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  1. #21
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    Quote Originally Posted by LauraMrGreen View Post
    No, it's absolutely not. We don't want to close accounts. We want to abide by the law. Obviously I can't speak for other operators but I would be very surprised if you don't see "know your partner" processes being rolled out in the coming months by most of our competitors.
    It has nothing to do with KYP. If it would be like that all companies would need to request tons of docs. And so affiliate companies would need letters of authority and docs too.

    Casino's do not even supply a copy of game certification and their license to affiliates so how on earth are we to know whether or not your games are not pirated? Has your CFO been in jail lately? Can you proof your Head of Legal is qualified to request that information?

    Would you be able to provide a letter of authority that the person in charge with affiliate payments is authorised to make payments to affiliates? Would you be able to provide a specified document that clarifies the cost you deducted and how this is calculated?

    Can you please provide a full copy of the specification of your databases where all those docs are stored. I'd like to receive a detailed plan of the process you have in place to safeguard the details you request... Oh and whilst your at it can you send me list of names of the people that will go over all these documents (copies of ID's attached to them please) and can you proof that you have ran a background check on them?

    Laura nothing personal but you (the casino's) provide nothing and are always VERY VAGUE about your own operations, costs, companies behind them, owners and license!

    Besides that, how many times has valuable information fallen in the wrong hands in our industry? Tons of times!

    Furthermore and once again, there is NO need to supply the docs you request. I can think of no other reason than (as Eenzoo mentioned and I do agree) for you to clear your database.

    Cause let's face it Laura, you will never close the accounts of the players that were delivered by affiliates that do not provide the requested docs.... but the affiliate accounts... for sure! So receiving traffic from non verified affiliates was ok but paying for that traffic... rather not I assume!

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  3. #22
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    It is imperative we understand more who exactly will have access (now and in the future) to our personal documentation. We've had some real dodgepot online casinos - can you imagine what would've happened if the likes of Refilliates or Affiliate Edge had previously asked for copies of our passports, driving licences and bank statements? All it takes is one unethical member of staff to misuse or distribute those docs and it's hell for the individual concerned.

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    Quote Originally Posted by FictionNet View Post
    It is imperative we understand more who exactly will have access (now and in the future) to our personal documentation. We've had some real dodgepot online casinos - can you imagine what would've happened if the likes of Refilliates or Affiliate Edge had previously asked for copies of our passports, driving licences and bank statements? All it takes is one unethical member of staff to misuse or distribute those docs and it's hell for the individual concerned.
    Valid point. A predictable reply is that this is just happening at dodgy brands... but, in the recent past I got a mail from an AffPower-related program, because of data taken from Ladbrokes and Betway (licensed in Italy, UK, Belgium) got merged to Buffalo...

  5. #24
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    Hey guys,

    I'm collecting a bit more info on this from other departments. We've a bank holiday tomorrow and not many people around on Friday here in Malta this week so might take me a little while.

  6. #25
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    Hey guys,

    To answer your questions regarding document security and licenses, we are licensed in Malta and the UK amongst other jurisdictions and in order to attain these licenses the key officials of Mr Green are approved by the regulators.

    All key officials have strict eligibility criteria in each jurisdiction and we are more than satisfied that we meet the rigorous standards set out in every jurisdiction in which we are licensed.


    You can find details of our licences here:


    https://secure.gamblingcommission.gov.uk/PublicRegister/Search
    http://www.mga.org.mt/gaming-sectors/remote-gaming/licensed-operators/

    Storage of the Know your Partner (KYP) documents, just as with any other kind of processing of personal data, is governed by applicable laws of Malta which includes the Data Protection Act and the upcoming General Data Protection Regulation. As required by these laws, and as a core component of our responsibilities as data controllers, Mr Green has implemented policies and processes regulating storage of and access to these documents. We have to in order to be compliant with the law.

    Access is limited to only those people with a legitimate business need. At Mr Green, once sent to the affiliate team, only staff from the finance department will have access to the KYP documents. I'd encourage everyone to look into (or get legal advice on) the new GDPR to see how it may affect you going forward.

    Any employee of a Maltese registered gambling company undergoes probity. Employees enjoying positions of responsibility in terms of the Authority’s Fit and Proper Guidelines must be authorised by the MGA prior to taking up employment with the licensee.




  7. #26
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    Hi Laura,

    As expected you keep referring to public links and copy parts of regulations, this proofs nothing.

    Why so shy on providing docs and copies?


    Oh did you know there is a database for registered affiliate companies too? Which can be found HERE (Malta) and HERE (UK)


    My point being? You provide nothing that isn't public already so why should we do otherwise?!


    ps.
    Still waiting for copies of ID's, letters of authorisation of your "officals" and bankaccounts used by Admar/MrGreen.

  8. #27
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    Just to add, I have nothing against Laura or MrGreen. (Well the lack of answering and being open starts to get annoying...)


    I'm just trying to make affiliates aware that these requests are ridiculous and serve no purpose at all.

    Can you imagine working with 50+ programs... ask yourself the question, how many people* have acces to all your personal, banking and company details....


    Don't let yourself be fooled, casino/affiliate programs are your customers and not the other way around!



    *turnover of staff in Gaming ( and especially on Malta) is ridiculously high. Besides that databases are (and sensitive info is) being compromised many, many, many times over and over again in our industry!

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  10. #28
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    SAme request just came in from buffalo partners. Maybe we should open shell companies in malta like they do for these forms?
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  11. #29
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    Hi guys,


    We’ll do as much as we can to be as accommodating as possible but this comes from the Mr Green Legal Team, AML Team and Board and this is how we are making sure we are compliant with the Fourth Anti Money Laundering Directive and General Data Protection Regulation.


    I know it might seem that I’m repeating myself and that’s because this is the sole reason we’re requesting these documents. I completely understand and know it is an inconvenience and that some of you have reservations. Unfortunately, it will be the process with Mr Affiliate going forward. We have to be able to prove that we know who we are sending money to. I am not surprised that allfreechips has gotten a similar request from Buffalo. I am confident more and more operators will roll out similar processes.


    If you’ve been asked for documentation and still have reservations then please contact me or the guys directly and we’ll go through your individual case.

  12. #30
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    Quote Originally Posted by affy View Post
    Don't let yourself be fooled, casino/affiliate programs are your customers and not the other way around!
    And this is the casus knacksus! I could send invoice from a EU registered company for every month BUT i get the trouble regarding payments i received from a shady Gibraltar Offshore Company.

    Long story short ... Good bye MrAffiliate.
    Last edited by eenzoo; 25 September 2017 at 12:15 pm.

  13. #31
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    Quote Originally Posted by LauraMrGreen View Post
    Hi guys,


    We’ll do as much as we can to be as accommodating as possible ....
    Thanks for not providing any of the docs requested, answering one single question and dodging all arguments mentioned in this thread Laura.

    Goodbye Admar Services and welcome on the rogue list MrGreen.

    *If I can't trust an affiliate program (or get no answers on legit questions) why should I refer my customers to one of their products.
    Last edited by affy; 25 September 2017 at 1:07 pm. Reason: removed a ,

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    Quote Originally Posted by eenzoo View Post
    And this is the casus knacksus! I could send invoice from a EU registered company for every month BUT i get the trouble regarding payments i received from a shady Gibraltar Offshore Company.

    Long story short ... Good bye MrAffiliate.
    Business partners are in some situations applicable for KYC too, that's not what bothers me. What bothers me, is that it's always very one-sided. I know it sounds like Calimero, but when a casino needs something, it's quick-quick and if not, we close your account.

    But if I need to know why i promote casino A, must invoice to some postbox company and receive money from another company, nobody can explain.

    The exception is one casino that gave me insight how there 40+ PO-box companies are related to each other. To the average tax officer that must ring more alarmbells than some affiliate company based in the country where the affiliate is residing too...

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  16. #33
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    I have yet to receive copies of the front and back of the Mr Green officers ID cards and passports?
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    I also got this,


    I will not send the documents!

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    I am getting signals of players that Mr Green:

    - asks players to provide details they're not allowed to ask (hence, show details that are masked on the ID-card)
    - asks players to remove water marks (that are put by apps provided by governments to make safe copies of your card) from copies.

    Completely unacceptable in my opinion. Besides that it takes quite a long time to get small payments.
    Last edited by Triple7; 30 September 2017 at 5:12 am.

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  20. #36
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    If I would be an affiliate manager of a reputable program I'd address the open questions/remarks/doubts in this thread...

  21. #37
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    Quote Originally Posted by affy View Post
    If I would be an affiliate manager of a reputable program I'd address the open questions/remarks/doubts in this thread...
    Hi Affy,


    There’s not much more that I can say here that I haven’t already said.
    Re: your query on us providing you IDs of our officials. This isn’t something that we are required to do or will do as I said in a previous comment. The anti money laundering laws that we are working to abide by place the onus on the party sending money to do due diligence.


    Even though we can check some affiliates online (if they are a registered EU company) we still need to go through this Know Your Partner process to comply with new laws. This is how our lawyers have judged the laws and it has been agreed by them and the board. There’s nothing I can do to change this but we are taking all feedback on board. This isn’t something that we’re taking lightly.

  22. #38
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    KYC does not require my photo ID either, all you should require is my company name and tax ID, from that they can gather everything if needed.

    I really have no issue in sharing this info but I require the same in return.
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  23. #39
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    I send my traffic to a realiable network. Much better conditions, less bullshit. Period.

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  25. #40
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    Quote Originally Posted by LauraMrGreen View Post
    Re: your query on us providing you IDs of our officials. This isnít something that we are required to do or will do as I said in a previous comment. The anti money laundering laws that we are working to abide by place the onus on the party sending money to do due diligence.
    This is not correct Laura. We can ask for KYC (Know Your Client) documents, since you are our client. Same as in the bakery, the client is the one paying the person who supplies the bread. In the same way you are our client since you are giving us money for supplying you with online marketing for your brand on our websites. (Sorry if I sound condescending, but I had a discussion with another program about this earlier, who didnt understand clearly who was the client and supplier. So just to be clear a small example.)

    I do understand the upcoming laws and am willing to obey to them. But it is a 2-way street.

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