NCI Bonuses are deducted from commissions?

[livefree247]

Hi Friends, can you please read this chat I had with Tarryn from Referback about my stats,

Tarryn Ward: ok...between player wins and non-cash incentives, your
account is at 0

Tarryn Ward: ok...you had a player who made a deposit on 8 jan 2010
Tarryn Ward: then a NEW player came along yesterday and took up the 30 free spins on
GamingClub (which is NCI)
Tarryn Ward: therefore your commision is now 0
Tarryn Ward: once he/she makes a deposit, then you will start to earn commission
Tarryn Ward: does that make sense?
Rhonda Lovering: what is NCI
Tarryn Ward: non-cash incentives
Tarryn Ward: so in other words it the bonus (30 free spins) received
Rhonda Lovering: so you deduct the spins from my commission?
Tarryn Ward: yes, bonuses get deducted from your commission
Tarryn Ward: no - we gave the player $35 (30 free spins) and he lost the money
Tarryn Ward: no profit was made

Tarryn Ward: no funny business going on... its always worked this wayy

Hi Tarryn,

I need clarification on what you said yesterday..... if a player makes a deposit and loses,
my account is credited with commission from there deposits.
now, another new player signs up and takes your ND 25 from another brand do you deduct my commission from this 2ND player
as you said NCI are deducted from commissions I just want this confirmed that you deduct NCI from earned commissions

Rhonda Lovering: Thank you
Rhonda Lovering: Hi
Tarryn Ward: Commission is calculated on: Net win - (NonCash+Progressive Contributions)

Rhonda Lovering: commissions being deducted from NCI is insane
Rhonda Lovering: and not fair
Rhonda Lovering: is this in your T&C's
Tarryn Ward: Hi Rhonda, I don't understand what is not clear...That is how we calculate
your commission.
Tarryn Ward: It's in our T & C's and in our commission schedule as well
Tarryn Ward: that is how we do business and you'll probably find that most other operators operate in the same way
Tarryn Ward: Once again we calculate commission as follows:
Tarryn Ward: your players net win - (no cash + progressive contributions)

[Cobus]

Hi Rhonda,

Tarryn is absolutely correct in that NCI (non-cash incentive) is deducted from affiliate commission as this is free money.
You will find this under point 3 (under commission schedule) in the full version of our terms and conditions.

Thanks
Cobus