Online gambling customers have lowest tolerance for identity checks

[The Buzz]

Online gambling customers have the lowest tolerance time for undergoing identity verification checks, according to a new study by Experian, with customers only prepared to spend four minutes on average before opting out.

http://www.gamingintelligence.com/bu...dentity-checks

[universal4]

This should be a flag to ALL operators that they should do what they can to makes these checks smoother and easier for players for both depositing AND cashing out wins.

Rick
Universal4

[LukeC]

I don't think this is anything revolutionary, especially when most bookmakers do automatic KYC. It shouldn't take something like this to prompt improvement in manual processes either.

The "lowest tolerance" isn't much of a claim either, when the industries gambling is compared to are "mortgages, travel, insurance, telecommunications and broadband, online banking, retail, NHS, government and public services" considering you don't have to ID verify for retail, and all the others are pretty-much essential services, rather than a leisure activity like gambling.

[TravG]

Maybe its because we are all degenerates and just want to gamble! That verification process is holding me up before I can play! It s like walking up to a Blackjack table in the casino and they yell "shuffle"! My eyes immediatly start looking for another table - ha.

[universal4]

Operators that make this easier and smoother for players often find that players recommend them more, and the operators that make this more difficult and harder to accomplish for the player, especially when they are trying to cash out (even though they took their money just fine) often find themselves discussed among players also, but usually in a different light.

That is reality.

Rick
Universal4

[slotplayer]

Operators that make this easier and smoother for players often find that players recommend them more, and the operators that make this more difficult and harder to accomplish for the player, especially when they are trying to cash out (even though they took their money just fine) often find themselves discussed among players also, but usually in a different light.

That is reality.

Rick
Universal4

Rick is spot on.

they say a happy customer with tell 2, an unhappy customer will tell 10.

[Arild]

Betvictor is the worst in the class here..
If a user registers and havent sent the validation papers within 24 hrs, they block the account.
My customers are in harnish about them.

[AE-Stephen]

Rick is right, I spent 3 years in the verification department of our casinos and although Luke says players should know you would be surprised at how many of them have no idea about KYC when they deposit, they just want to play.

What we tend to do is get the verification form sent out the second they deposit explaining step by step how to do this, also we will try to make a welcome phone call to check everything is ok and run through the verification process again. That way the player has the choice on whether they want to do this before they win, and it isnt a surprise when we ask if they do win in the future.

Asking for papers for the first time after the player has won is bound to annoy them, "Hey you were happy taking the deposits without knowing who I was" is the likely response you will get.

[daweller]

Another reason why Bitcoin is the undisputed future of online casino gambling. ( I know Rick will agree )

[universal4]

Hmmm...expecting some sort of reaction are ya?





Rick
Universal4

[daweller]

Just bugging you man....
Everytime I search for bitcoin threads I see your comments, and I don't think you are a big believer in Bitcoin...
I think it's a cool concept... but I am fairly new to it, so I need more experience/info

Hmmm...expecting some sort of reaction are ya?





Rick
Universal4

[universal4]

I might be incorrect, but only TIME will prove or disprove whether Bitcoin will survive and gain widespread acceptance.

There are various national goverments that are not exactly happy about it even existing and I am not sure they will outlast that either.

Next read those who keep commenting trying to say Bitcoin is an accepted currency...if it really is, then I wanna use it at walmart...and NOT have to carry a phone, pad or laptop with me to use it. A Visa card that is directly connected to the "currency" that the goverment can track would work.

Now to get this thread back on track, one of the biggest selling points that Bitcoin uses is that they do not have the same kind of identity checks and allow the buyer/seller to remain anonymous, which totally goes against what the KYC is all about. Those that keep saying they do, how is it so anonymous then? Either it is or it isn't.

Luke made some good points that since this is a leisure activity many will "put up" with the checks, but like Stephen said, it does NOT stop them from being annoyed, and in fact I think is partially affecting conversions especially at groups that make these chacks harder to accomplish.

Rick
Universal4

Oh, and this isn't the only industry I have seen the checks, I have one domain registrar that requres me to send a copy of identification each and every single time I request an auth code for transfer away, I was sotra annoyed the first time I had to do it, but now I just do so each time and it kinda makes me feel good knowing they would not provide this to anyone else that did not have my drivers license.

[LukeC]

To clarify, my point wasn't that people would put up with the checks because gambling is a leisure activity. It's that the activities that the report compares gambling to are necessary for normal life. Gambling is the only one in the report that is a real choice as to whether the consumer wants to do it (no point being pedantic about whether people need broadband or to buy a flight etc.) and thus, the title is misleading. The comparison being made is pointless.

I would like them to compare gambling to other leisure activities that force KYC, but I can't think of any off the top of my head.

"With customers only prepared to spend four minutes on average before opting out." is the only real talking point in that article, the rest is fluff. That's where the focus should be and where we should be asking for more data, and then asking the question: how can we speed this up?

[universal4]

I see your point Luke,

And with that clarification I guess I don't need to plan a flight anywhere, I mean I probably would have wanted to do it as a leisure activity, but if it's required....naaah I think I will skip it....lol

Good point about the 4 minutes, doesn't seem like all that much does it? I think what the article could have dug into was the what's and why's that the documments are accepted the first time and the BS that people are fed up going through having to do it over and over and over and over with the same casino or group.

Although I don't recall them mentioning that, my guess is that is the general feeling among players.

Rick
Universal4

[muffincrumbs]

In the end it makes the online casino more money. Here's my perspective:

Most US gamblers are not happy about giving out sensitive information especially when a lot of them don't know if it is legal or not. 4 mins is a joke when you have to wait days to get verified over email over here.

Americans also get stuck with really high cash out fees, even deposit fees in some cases making them want to keep small wins in and eventually gamble them away. The mind set is, "If I am going to put my identity at risk, it better be for a lot of money."

Sounds like people complaining because they are agitated and they probably just lost at the casino. I doubt anyone one cries, "it took 4 mins for them to verify my identity and pay me $30,000. I am never going back."